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Jim Bass Ford Inc.
San Angelo, TX
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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246 Reviews of Jim Bass Ford Inc.
November 09, 2018
problem free my dealings with jim bass and everone involved went problem free with the help of the whole crew at jim bass. Great People, will always go back. my dealings with jim bass and everone involved went problem free with the help of the whole crew at jim bass. Great People, will always go back. More
by randy55
Employees Worked With
none, Richard Bretcher, Amadeo Morales
October 24, 2018
Happy Great deals, great trucks, great service. They’ll make sure you leave happy! Make sure to speak to Chris Deleon, he will be sure to take care of you. Great deals, great trucks, great service. They’ll make sure you leave happy! Make sure to speak to Chris Deleon, he will be sure to take care of you. More
by christian63
Employees Worked With
Chris Deleon, JB Sadler, Sales Manager
December 05, 2017
Mike Smith made the process easy Ask for Mike Smith if you want the best person to help you select the best car for you! He is professional, knowledgeable, yet personable and friendly Ask for Mike Smith if you want the best person to help you select the best car for you! He is professional, knowledgeable, yet personable and friendly. He made the looking and buying process easy. More
by AngTh
Employees Worked With
Mike Smith
November 22, 2017
Great experience. David and Adam were amazing. They went out of their way to make my purchase as timely and pleasant as possible. I will recommend Jim Bass Ford. David and Adam were amazing. They went out of their way to make my purchase as timely and pleasant as possible. I will recommend Jim Bass Ford. More
by Erick23
Employees Worked With
Adam Tiner, David Prince, Amadeo Morales
October 31, 2017
Great salesman Chris Deleon went above and beyond to make the purchasing experience a good one. We explained what we were looking for price wise and he made it happ Chris Deleon went above and beyond to make the purchasing experience a good one. We explained what we were looking for price wise and he made it happen. More
by April74
Employees Worked With
Chris Deleon
August 02, 2017
Messed up my NEW car but won't buy my Loyalty I had a TERRIBLE sales experience with Jim Bass Ford last year so we went to the Ford Dealer in Sweetwater Texas which was the BEST car buying experie I had a TERRIBLE sales experience with Jim Bass Ford last year so we went to the Ford Dealer in Sweetwater Texas which was the BEST car buying experience I've ever had. We decided convenience over the drive back to Sweetwater for our first oil change thinking it's just an oil change...the oil change / wheel rotation guy put several large scratches into my passengers side painted alloy wheel. They said they would fix it 'free of charge', well I would expect to get it fixed for 'free' since they messed it up. I also asked that they compensate me for my time that I have to waste bringing my new Explorer back to get the wheel etched and repainted. The 'Service Manger' said they would not "buy my Loyalty". They said they would pay for my car rental, but it's an in house rental anyway so how is that any type of compensation? Jim Bass won't retain my business. The service manager didn't even have the decency to talk to me personally, customer service is non existent. **Update: The repair was done and looked like a teenager with sandpaper and a can of gray spray paint 'fixed' the wheel. I was again upset and dissapointed. They handed me my car key and said my car was around the corner; no review or any concern for my opinion. I returned to the service desk and demanded to speak to the service manager. The service gentleman (the actual service employees are great) asked to see what I was upset about and agreed the repair was garbage. The service manager returned from his lunch, didn't introduce himself, didn't shake my hand, just stooped to look at the repair. He stood and asked the service gent if they had my info and to order a new wheel. He turned to me and I had to ask who he was, at that point he introduced himself and said he would take care of me. Two days later they put a new wheel on and my new car is back to looking new. **The only employee the cares about customer service is Tony Martinez, throughout this whole process he has been an amazingly patient and understanding individual. They should get lessons on customer service from him. More
by DRD
Employees Worked With
Eddy Rose
July 08, 2017
GREAT COMPANY!! Thank you Jim Bass for having quality salesmen. David Yanez went far beyond to get me the car of my dreams! I couldn't thank you guys enough for getti Thank you Jim Bass for having quality salesmen. David Yanez went far beyond to get me the car of my dreams! I couldn't thank you guys enough for getting me the best vehicle out there and for such a great price! I would recommend David Yanez to anyone who is looking to buy a vehicle, he is amazing at his job and truly cares about his customers! I couldn't be happier! More
by CheyAnderson26
Employees Worked With
David Yanez
February 06, 2017
Great Service Thank you service advisor Patrick and technician Rudolph (Rudy) for the great service today on my 2012 Mazda Miata. Patrick insured everything was don Thank you service advisor Patrick and technician Rudolph (Rudy) for the great service today on my 2012 Mazda Miata. Patrick insured everything was done as I requested and Rudy went one step further and replaced a defective oil filter that had been leaking oil. Kudos to both of you. More
by Uncle_Frank
Employees Worked With
Patrick, Rudolph
August 07, 2016
Good Experience I searched high and low, nationwide, on the internet for my dream, 2010 Explorer, 4x4, V-8, either a Limited or Eddie Bauer. I found my dream here , I searched high and low, nationwide, on the internet for my dream, 2010 Explorer, 4x4, V-8, either a Limited or Eddie Bauer. I found my dream here , before my salesman (Charlie Mijares) even knew it was on the lot. Man, am I happy he decided to check that out, after he had already told me they didn't have that vehicle. Charlie was a great guy to deal with. I was a little unhappy with how long it took finance to do their job though. It took a full day to purchase this vehicle. It was worth the wait though for a vehicle that is almost impossible to find. She only had 19,038 miles on her, with documentation showing oil changes every 1500-2800 miles, and she was a 1 owner. She had every option I've ever heard of on an Explorer and more. I did not know that any vehicle had a hard disk drive. I was shocked to find out that I can save every song, from every one of my over 300 CD's on that HDD, and have them at my disposal whenever I like without having to fumble around with my CD's ever again. One of the most awesome features I've ever had on any vehicle. LOL I LOVE my new to me truck. Thank you Jim Bass Ford. More
by LanceA
Employees Worked With
Charlie Mijares
April 06, 2016
New 2015 Kind Ranch I recently bought a 2015 F-250 King Ranch Diesel Truck from the outfit. I got to drive it (1500) Miles and it left me stranded for 3 days. I text I recently bought a 2015 F-250 King Ranch Diesel Truck from the outfit. I got to drive it (1500) Miles and it left me stranded for 3 days. I text the salesman that I purchased it from and his response was (SORRY FOR THE INCONVENIENCE ) And that was it, nothing else. He didn't offer a tow truck or ask if i needed help with a motel , or anything. Once they get your money they are done with you. PLEASE STAY AWAY FROM THIS DEALERSHIP YOU HAVE BEEN WARNED!!!!!!! Regards, RN More
by Texas1Only
Employees Worked With
Perry
