Jessup Auto Plaza - Service Center

Friendly Great job on getting me in and out for my service! Lisa communicated the shop's concerns and we got things handled. Comfortable lounge area during m Great job on getting me in and out for my service! Lisa communicated the shop's concerns and we got things handled. Comfortable lounge area during my wait More

unpleasant situation tolerable My car was in the body shop they did a great job working with the insurance company to get the repairs done right they keep me informed and up to date My car was in the body shop they did a great job working with the insurance company to get the repairs done right they keep me informed and up to date on the repairs and when the car would be complete. They made an unpleasant situation tolerable. Thanks to the body shop More

They are the best for me. Why I give this rating I have been a custom and a friend of Jessup Auto Plaza for 31 yrs. and I know when I take my car in for service I know that i Why I give this rating I have been a custom and a friend of Jessup Auto Plaza for 31 yrs. and I know when I take my car in for service I know that it is going to be fixed right, and my service advisor Walter Canas make sure that happen. Harold Witherspoon More

Best place Lisa and the whole service team at jessup is wonderful. They fixed my car in a timely matter . I live in la Quinta ca and I drive all the way to jess Lisa and the whole service team at jessup is wonderful. They fixed my car in a timely matter . I live in la Quinta ca and I drive all the way to jessup for my car service . They are the number one dealership in the valley . I trust them with my car and they get it done right . Thanks for everything More

Always Satisfied I've always had excellent service for my 2012 Chevy Malibu which I purchased at Jessup. Ryan has always reminded me when my scheduled service is due I've always had excellent service for my 2012 Chevy Malibu which I purchased at Jessup. Ryan has always reminded me when my scheduled service is due which I appreciate. More

My experience with service at Jessup has always been great I purchased a 2009 Hybrid Escalade when it was brand new. I live in Long Beach but have a home in Palm Springs. I prefer to have my cars serviced at J I purchased a 2009 Hybrid Escalade when it was brand new. I live in Long Beach but have a home in Palm Springs. I prefer to have my cars serviced at Jessup in Palm Springs 120 miles from my main residence because of the great customer service and helpful attitude. My 2009 Hybrid Escalade was the first year of the Escalade Hybrid. The first 80,000 miles I didn't have a problem. After 80,000 miles some problems arose. The Hybrid system was covered under warranty but not all of the other parts were. Jessup knew these were related to the Hybrid system and worked out a special warranty to pay for the parts. Because of Jessup I purchased a brand new 2015 Escalade. This one is not a Hybrid but I knew it would be serviced correctly at Jessup. Here is a situation that I stayed with the Cadillac brand because of the dealership. What more can be said for loyalty. It works both ways. More

GM Recall Service Ever since Saturn shut down, I've used this dealer and continue to return because of the great experiences with both sales and service staff. My selec Ever since Saturn shut down, I've used this dealer and continue to return because of the great experiences with both sales and service staff. My selection and purchase of my current car was not only "no pressure," but instead very helpful. I give it 5 stars because of friendliness and competence, but most of all because they hold themselves accountable for highly ethical service. More

Tire replacement for Z06 Never been to Jessup. Very impressed with service and promptness. 5 star experience. The person who met me and took down the information was very Never been to Jessup. Very impressed with service and promptness. 5 star experience. The person who met me and took down the information was very thorough, followed up with a phone call next day when car was ready, answered questions about the nail in my tire, etc. Price is high for a tire but I know it's nothing to do with this dealership. Z06 back tires are expensive. More

Excellent service department Took 2010 SRX in for 30K service (we don't drive much). Sherry got the process going in her usual attention to detail manner (that's good) and we had Took 2010 SRX in for 30K service (we don't drive much). Sherry got the process going in her usual attention to detail manner (that's good) and we had an annoying rattle in the front suspension that Matt (service foreman) tried to diagnose in a test drive. He couldn't hear the noise but promised he would investigate. A day later and the car was ready although the battery had somehow died overnight we we had to replace that also. Matt had found worn bushings in the steering carriage and that ended the problem with the suspension noise (covered by warranty). All in all a customer focused team we can rely on. More

Poor service I took my 2011 Buick Enclave in to have the front struts replaced. At the completion of the installation, my windshield was cracked at the cowl and t I took my 2011 Buick Enclave in to have the front struts replaced. At the completion of the installation, my windshield was cracked at the cowl and the service agent (John) acknowledged the crack and told me he would notify me when the replacement windshield would be in stock,.Two days later I received a call from John telling me the windshield was in and he set me up an appointment the following Monday. When I arrived on Monday (after rescheduling our day) I was informed that the windshield had in fact not been ordered and the agent (Lisa, subbing for John who was off) ) would have to speak to the service manager. After several minutes I was informed that the Manager was not available at the moment. Lisa told me she would follow up and I should hear something in a few days. A wasted afternoon and no resolution. More