Jessup Auto Plaza - Service Center

Been going there for 14 years. Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and no Lots of staffing turnover lately and wondering if Jessups' are actually still running the place. Very disappointed with level of communication and now doubting skills level of the shop as well. More

I was greeted and checke in went quickly. The appointment was completed on time and at the estimated cost/ The appointment was completed on time and at the estimated cost/ More

Great customer service. Vehicle was fix at the time indicated. Everyone made you feel welcome. Vehicle was fix at the time indicated. Everyone made you feel welcome. More

Repair worked did not fix the problem. While it appeared that the fix corrected the issue it did not and now i am in yet another GMC dealership hoping they can fix it While it appeared that the fix corrected the issue it did not and now i am in yet another GMC dealership hoping they can fix it More

After confirming the service was under warranty the service writer completed the paperwork. The estimated 4 hour service was 7 hours and then I was presented with a $940.00 bill since the service wri service writer completed the paperwork. The estimated 4 hour service was 7 hours and then I was presented with a $940.00 bill since the service writer had incorrectly written it up and I had to wait until it was corrected. Finally they couldn’t find my truck and I had to walk the back lot myself to find it! Finally leaving the dealership in the dark for an hour and a half drive home in traffic! As a side note over the 7 hour wait when I would inquire for an update David seemed to have no idea who I was ? More

Good customer service, prompt and efficient. Happy that they keep thorough records of previous visits. Happy that they keep thorough records of previous visits. More

Generally pretty pleased -out of town failure fixed well and fast. My only complaint is their credit card policy - essentially they want cash for any payment - or they add a 3% surcharge to your bill. For and fast. My only complaint is their credit card policy - essentially they want cash for any payment - or they add a 3% surcharge to your bill. For a major repair this can add a substantial amount to the cost of a repair. I don't know of any other dealer that does this. More

Sean is the best! I always make sure to make my service appointments with Sean. I trust Sean because he makes sure necessary work is done and he does not try to upse I always make sure to make my service appointments with Sean. I trust Sean because he makes sure necessary work is done and he does not try to upsell me with unnecessary maintenance or repairs. More

My husband and I both three cars from Jessup. Outstanding quality and service on every level. Outstanding quality and service on every level. More

I did not have a service appointment. They let me walk in for a first time service. The service was done and I was out the door in an hour. The employees were extremely nice. I will def They let me walk in for a first time service. The service was done and I was out the door in an hour. The employees were extremely nice. I will definitely return to Jessup Chevrolet. More