Jessup Auto Plaza - Service Center

Worst service we have ever experienced. Told us to bring car in for recall (we had not lights etc) when they got the car they told us they didn't have the part. No loaner the first day. Told us to bring car in for recall (we had not lights etc) when they got the car they told us they didn't have the part. No loaner the first day. The next day received a loaner which we had for 13 days. Summary sheet said all work had been completed. Rattle is still there. Sheet said we refused to ok a new air filter - no one ever asked us about that so now will have to take it back in to somewhere else and have that done. Disorganized, uncommunicative - could not get a return call from Stan so finally called our salesman, David, and we received a call back immediatley. Left many messages - heard nothing from dealership. Worst experience ever and we bought a new Cadillac for the first time. Now wondering if that wasn't a huge mistake for many reasons. More

Professional, friendly and very efficient. My transaction was handled in a short amount of time. My transaction was handled in a short amount of time. More

very good, the loner car very goog Thanks for all your help. They call me every day for all updates . help. They call me every day for all updates . More

Service was outstanding and the service Advisor was friendly knowledgeable.and very courteous. We love Jessup Auto and love the technicians there. friendly knowledgeable.and very courteous. We love Jessup Auto and love the technicians there. More

Great! He is always helpful and courteous. He always lets me know when it’s time to do the mileage tune ups the car needs. He is a great service rep. He is always helpful and courteous. He always lets me know when it’s time to do the mileage tune ups the car needs. He is a great service rep. More

El verano del 2023 lleve el carro por el problema del aire acondicionado y no me solucionaron el problema hasta el verano del 2024; que manejamos 2 mil millas sin aire acondicionado con toda mi familia y aire acondicionado y no me solucionaron el problema hasta el verano del 2024; que manejamos 2 mil millas sin aire acondicionado con toda mi familia y aun así duran muchos días en solucionar el problema. More

Very nice person and service on time he always take care my service truck nice my service truck nice More

Everything was professional with timely service. The dealership is clean and well laid out. I like the Uber service. The dealership is clean and well laid out. I like the Uber service. More

Go somewhere else so they can explain about things they didn't even try to help couldn't get a general idea when I can a tow hitch harness and still don't know when it is can get it gonna go to another dea didn't even try to help couldn't get a general idea when I can a tow hitch harness and still don't know when it is can get it gonna go to another dealer More

Stan is knowledgeable and did a good job with a quick turnaround to get my Vette going!! turnaround to get my Vette going!! More