Jessup Auto Plaza - Service Center

Whenever I go to jessup I'm always greeted in a friendly manner and the ease of checking in and waiting or getting a Lyft ride anywhere you need to go is awesome. manner and the ease of checking in and waiting or getting a Lyft ride anywhere you need to go is awesome. More

All around good place - Its the only place I take my truck, cant say enough about Sean great guy great service. truck, cant say enough about Sean great guy great service. More

Melly is great just the technicians take forever. The vehicle never been ready at the time I'm told The vehicle never been ready at the time I'm told More

Did not see Brandi. But Sergio was great. Patient and efficient and thorough. Jessups did a good job getting my air to work and always have done good work. But Sergio was great. Patient and efficient and thorough. Jessups did a good job getting my air to work and always have done good work. More

Jessup is an authorized SAAV repair location. So, I rely on them for servicing my 2004 Saab. They always do a reasonable job. The problems this time were several: 1. I booked an appointment an So, I rely on them for servicing my 2004 Saab. They always do a reasonable job. The problems this time were several: 1. I booked an appointment and showed up on time, first thing in the morning, only to be told the car wouldnt be looked at until the next day. 2. I was contacted late the next day regarding the problem. I approved the work and the part was ordered, but late the next day I was informed the wrong part was sent, delaying the starting of the repair. 3. Stan knew we were leaving town, having delayed our departure a day when we knew the work would be delayed a day. However, there was no guarantee the work would be completed. 4. Stan said that they would alert me when the work was done and I could pay with a credit card. The car would then be delivered to my home garage, in Palm Springs. I was informed that the work was completed, but it took 3 weeks and several phone calls to get the credit card charged and then the car delivered. Stan was always great and very attentive. I can only assume he is very, very busy and there is no system to help out. I did e-mail the Service Manager to alert him to the problem. I never received a response, but assumed he was able to encourage the completion of the billing and delivery. The car is now in the garage, confirmed. I haven't driven the car to know that the car is fully functional but assume that it is. This is not the first time that I have brought in the SAAB, only to be told after checking in that there was no technician available. It would be useful to me to be contacted prior to arrival that there would be a delay in service. I still highly recommend JESSUP for their SAAB maintenance expertise. More

Had a great experience with them. They were very helpful and professional. Highly recommend using them. They were very helpful and professional. Highly recommend using them. More

Sean was great attentive and professional. The vehículo was ready very promptly. Tamara was also great. Overall a great experience like always. Jessup just rocks. Thank You. The vehículo was ready very promptly. Tamara was also great. Overall a great experience like always. Jessup just rocks. Thank You. More

Everything was great. Only thing I can take issue with is the car wash I appreciate that you wash the cars after service. My car looked pretty good but my windshield was Only thing I can take issue with is the car wash I appreciate that you wash the cars after service. My car looked pretty good but my windshield was a streaked mess! Looked worse than when I brought it in for repair! Again, thank you very much for the car wash. But could you maybe wipe the windshield?? Maybe?? More

Worst service we have ever experienced. Told us to bring car in for recall (we had not lights etc) when they got the car they told us they didn't have the part. No loaner the first day. Told us to bring car in for recall (we had not lights etc) when they got the car they told us they didn't have the part. No loaner the first day. The next day received a loaner which we had for 13 days. Summary sheet said all work had been completed. Rattle is still there. Sheet said we refused to ok a new air filter - no one ever asked us about that so now will have to take it back in to somewhere else and have that done. Disorganized, uncommunicative - could not get a return call from Stan so finally called our salesman, David, and we received a call back immediatley. Left many messages - heard nothing from dealership. Worst experience ever and we bought a new Cadillac for the first time. Now wondering if that wasn't a huge mistake for many reasons. More

Professional, friendly and very efficient. My transaction was handled in a short amount of time. My transaction was handled in a short amount of time. More