Jessup Auto Plaza - Service Center

Ron Austin and his whole team are excellent at customer service. Thank you much! Highly recommend service. Thank you much! Highly recommend More

Daniel is great advisor, and Ron is always there when you need him for any help need him for any help More

As always a positive and enjoyable experience at jessup and with Sean Considering auto service can be distruptive to one's life Jessup Auto and Sean have made it an uncomplicated event and with Sean Considering auto service can be distruptive to one's life Jessup Auto and Sean have made it an uncomplicated event More

I usually have good experiences at Jessup but my last visit was not so pleasant. I’m hoping this was just an isolated incident. 1. The female at the service department told me they were fully booked visit was not so pleasant. I’m hoping this was just an isolated incident. 1. The female at the service department told me they were fully booked and said I couldn’t get serviced that day. I asked another question and instead of finding out the answer she transferred me to the parts department. After I spoke to the parts department, he transferred me back to the service department. A different person answered and said I could come in the same day. 2. David was my Service Advisor that day. He was not that friendly. He couldn’t even figure out how to use my points to pay for my service. Then when the service department made a mistake, he was not apologetic. 3. A boy brought my car to me when it was done. I asked him a question and he said he didn’t know, which was fine, but he used profanity. That was unprofessional to speak to a customer like that. 4. The service department changed my tires and left my spare tire in my trunk instead of putting it back in the storage area. I had to go back the next day to have them fix their mistake. More

Sean Tisdale is the guy that you want to see if you want top-notch service! Sean was Knowledgeable, provided excellent communication and customer service skills and did everything as promised in a timely m top-notch service! Sean was Knowledgeable, provided excellent communication and customer service skills and did everything as promised in a timely manner. Sean made sure my vehicle was in 100% working condition. Jessup employs a lot of amazing employees, you won’t be disappointed! More

My service adviser is the person that I have the most interaction with at Jessup. Sean make it as easy as possible and represents the business well! interaction with at Jessup. Sean make it as easy as possible and represents the business well! More

My Yukon was done and washed in a timely manner. Service was great. I will continue to bring my Yukon to Jessup. Thank you. Service was great. I will continue to bring my Yukon to Jessup. Thank you. More

Daniel awesome very professional service advisor. Made me feel very comfortable in a very uncomfortable situation when our car was not operating properly. Thank you so much Daniel Made me feel very comfortable in a very uncomfortable situation when our car was not operating properly. Thank you so much Daniel More

Service rep was courteous and efficient. Warranty work was done in a timely fashion. My only complaint is that it took almost 20 minutes for my car to be delivered after checking out. Plea Warranty work was done in a timely fashion. My only complaint is that it took almost 20 minutes for my car to be delivered after checking out. Please hire another runner for delivery in a timely manner! More

David was very helpful, professional and made everything possible for me to get a ride back to the shop after a person cancelled on us and were about to close the shop possible for me to get a ride back to the shop after a person cancelled on us and were about to close the shop More