Jessup Auto Plaza

My experience with service at Jessup has always been great I purchased a 2009 Hybrid Escalade when it was brand new. I live in Long Beach but have a home in Palm Springs. I prefer to have my cars serviced at J I purchased a 2009 Hybrid Escalade when it was brand new. I live in Long Beach but have a home in Palm Springs. I prefer to have my cars serviced at Jessup in Palm Springs 120 miles from my main residence because of the great customer service and helpful attitude. My 2009 Hybrid Escalade was the first year of the Escalade Hybrid. The first 80,000 miles I didn't have a problem. After 80,000 miles some problems arose. The Hybrid system was covered under warranty but not all of the other parts were. Jessup knew these were related to the Hybrid system and worked out a special warranty to pay for the parts. Because of Jessup I purchased a brand new 2015 Escalade. This one is not a Hybrid but I knew it would be serviced correctly at Jessup. Here is a situation that I stayed with the Cadillac brand because of the dealership. What more can be said for loyalty. It works both ways. More

Purchased a used 2006 Silverado 2500HD My Sales associate Ryan was a great help in finding me a used vehicle that I was looking for. The problem was when I looked the truck over, I pointed My Sales associate Ryan was a great help in finding me a used vehicle that I was looking for. The problem was when I looked the truck over, I pointed out a few issues with the truck.. The main issue was the paint was peeling from the bed. I was informed that they were going to place a bed liner in it. I didn't want a bed liner so I asked if they would have it Rino Lined instead. The bed liner was going to be free but to have in Rino Lined, I had to pay and extra $500 which I didn't see was fair.. The second issue was there were 2 paint locations that were peeling and I asked for that to be repaired before further damage happen. They were not going to repair unless I paid. 3 days after receiving the truck, the paint peeled off the hood and the left side of the truck after it rained. Not what you want to see after spending $25000 on a truck and have mentioned to the dealer to have it repaired. The third was when I was signing the contract, they tried to sell me a Contract Cancelation Option Agreement. This Contract is pretty useless the way California wrote it. So now 3 days after receiving my truck, it is sitting in a body shop getting painted. Cost of around $650 for the hood, left rear pillar and left rear roof top. I contacted my sales associate and he said he would talk to his manager about helping out with the cost of repairs since I originally requested it. I have not heard back from the sales representative. He stopped responding to me. I eventually got ahold of the sales manager "James Isbell" who I was willing to work out a solution with me. He was very polite and wanted to make me happy with my truck. We came up with a workable solution that made me happy. More

Great service James our sales guy was very attentive to my mother's needs. Our purchase was quick and easy, we did not have to spend countless hours going back and James our sales guy was very attentive to my mother's needs. Our purchase was quick and easy, we did not have to spend countless hours going back and forth. AJ the Finance Director had a great sense of humor. Overall, great experience. More

Great Crew! After a not so good experience at another car dealer, we decided to try one last place, just so happened to Jessup's. They turned the bad experience d After a not so good experience at another car dealer, we decided to try one last place, just so happened to Jessup's. They turned the bad experience day and turned it into a good one. Went in looking for used but our salesman Art worked his magic and I left in a new 2015. Art and the crew were so friendly and helpful! Thanks Art!!! More

Great Experience I purchased my used car from James at Jessup. He was friendly and sincere and made my purchase very easy. I will always recommend James and Jessup to I purchased my used car from James at Jessup. He was friendly and sincere and made my purchase very easy. I will always recommend James and Jessup to anyone. More

No Pressure Sales Billy Winfield is absolutely the best car salesman in the coachella valley.! You can tell he loves his job, and the cars he sells at Jessup Auto Pla Billy Winfield is absolutely the best car salesman in the coachella valley.! You can tell he loves his job, and the cars he sells at Jessup Auto Plaza. More

Purchasing a vehicle made easy. Went on line to find a Chevrolet nearest to me. Checked those that were close and waited for call back. Jessup was first one to call back. Explained t Went on line to find a Chevrolet nearest to me. Checked those that were close and waited for call back. Jessup was first one to call back. Explained the truck I was looking for and told they had one in stock. Got in my old truck and drove down there. Within 3 hours I was heading home in a brand new truck with everything and more I looking for. Couldn't be happier. More

GM Recall Service Ever since Saturn shut down, I've used this dealer and continue to return because of the great experiences with both sales and service staff. My selec Ever since Saturn shut down, I've used this dealer and continue to return because of the great experiences with both sales and service staff. My selection and purchase of my current car was not only "no pressure," but instead very helpful. I give it 5 stars because of friendliness and competence, but most of all because they hold themselves accountable for highly ethical service. More

best experience Best experience I have on puchasing a vehicle I would definitely buy my future vehicle from Jessup ! Must see Art Ilano ! This guy has 5 star service Best experience I have on puchasing a vehicle I would definitely buy my future vehicle from Jessup ! Must see Art Ilano ! This guy has 5 star service across the board ! More

Tire replacement for Z06 Never been to Jessup. Very impressed with service and promptness. 5 star experience. The person who met me and took down the information was very Never been to Jessup. Very impressed with service and promptness. 5 star experience. The person who met me and took down the information was very thorough, followed up with a phone call next day when car was ready, answered questions about the nail in my tire, etc. Price is high for a tire but I know it's nothing to do with this dealership. Z06 back tires are expensive. More