Jerry's Toyota - Service Center

All employees were super nice, polite and helpful. When I finally buy a new vehicle it will be at Jerry's. When I finally buy a new vehicle it will be at Jerry's. More

My service advisor, Yolanda, has been taking excellent care of me and my 2015 4Runner since new. She’s always kept me up on all scheduled services, keeping it in tip top shape. The techs have also gon care of me and my 2015 4Runner since new. She’s always kept me up on all scheduled services, keeping it in tip top shape. The techs have also gone above and beyond to ensure that the jobs were done properly, and in the time scheduled. More

Yolanda was very pleasant and helped me to get the information I needed. I was told the service would be an hour and a half and it was a bit longer, closer to 2 hour wait. information I needed. I was told the service would be an hour and a half and it was a bit longer, closer to 2 hour wait. More

The service team were very prompt and professional. Jennifer was very helpful and addressed all my concerns. Jennifer was very helpful and addressed all my concerns. More

Jerry’s Toyota on Belair rd in Baltimore,Md is an excellent Dealership. From sales to the service maintenance. I have been going there over 20 years. Today my vehicle was in for service and Amanda Ly excellent Dealership. From sales to the service maintenance. I have been going there over 20 years. Today my vehicle was in for service and Amanda Lynn was very helpful and pleasant. More

It was the worst experience So, I went for a regularly maintains yesterday for my car as usual but this time I asked to update my car software so I can have apple car play only and nothing wrong with the maintains yesterday for my car as usual but this time I asked to update my car software so I can have apple car play only and nothing wrong with the car as they keep asking. Because my car is Camry 2018 and doesn’t have this feature as slandered. And I red online that the dealership can update the software to have apple car play for this year and model. After 4 hours they came back and told me the software failed and the screen won’t work so you will have to buy new unit which going to cost you 1500$ + or buy it from after-market. I have attached a picture for your kind reference. I lost all the functions on the car. Jessica offered to call Toyota center to try to convince them to cover it under my warranty because my car it’s out of the warranty and told me it may work or not. But my BIGGEST concern beside my issue that how she treats me really bad when I told her I won’t take that car and I am going to make a complain and make police report . she raised her voice and asked me to leave the building and I am not even welcome there anymore. Even I was planning to sit on the chair but she was rude to me and told me don’t sit and leave. You can review the recoding cameras at the office. It was really the worst costumer experience I ever had. More

I was waiting from 750 to almost 11pm for an oil change. They told me about all these problems and still made me wait. After I saw the lady about to eat potato chips I asked about my car. About 5 mins la They told me about all these problems and still made me wait. After I saw the lady about to eat potato chips I asked about my car. About 5 mins later I got my car without my free tire rotation. More

Keon was very helpful and pleasant 😊! He explained everything in easy terms. He made sure we understood everything and asked if we had any questions. He explained everything in easy terms. He made sure we understood everything and asked if we had any questions. More

Was told that I did not have an appointment when I did . My appointment was at 10 am it was 940 am My appointment was at 10 am it was 940 am More

Staff is very friendly & helpful. Fast service. Organized. Very clean. Yolanda was awesome & made me feel very comfortable. Great experience!! Fast service. Organized. Very clean. Yolanda was awesome & made me feel very comfortable. Great experience!! More