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Jerry's Toyota - Service Center

Baltimore, MD

4.2
288 Reviews

288 Reviews of Jerry's Toyota - Service Center

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July 18, 2023

Well when I went to get my oil changed the technician did not reset my computer in my truck .I need to go back for them to reset More

by James valerio100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Lynn
Jul 18, 2023 -

Jerry's Toyota responded

Thank you for providing feedback on your experience and where we have underperformed with your visit. We apologize this has warranted this review and would like to provide this to our management team for their attention.

July 18, 2023

Service was quick and efficient. Customer Service Rep was helpful and very knowledgeable. Will be back. More

by Jallen3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience!

July 14, 2023

All the people are very nice. When I make appointment. I expect my car to be serviced at that time and not told every time I come for service they are behind and. Will have a tw More

by barbara.klarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide your feedback of your service visit. We apologize for the extended time needed for each vehicles concern. We will strive harder to work on our time and will provide your review to our management team for their attention.

July 13, 2023

Took my car for a maintenance check nothing wrong, gave me my car back check engine light was on they try to make seem as if I bought it to them like. Then admit later that it came on during the service. S More

by evelena4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Standish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

evelena4 responded

Waited for my car for 7 hours for them the xx me with about 450.00 additional services to fix the check engine light. Took my check to Auto Zone they put the diagnostic into my car the light went off.

Jul 14, 2023 -

Jerry's Toyota responded

We apologize your experience has warranted this review. We have brought this to the attention of our management team. If you would like to discuss your experience further, please email our Service Director Jessica Montoya at jmontoya@jerrysautogroup.com or call 410-661-5700. Thank you.

July 10, 2023

Great with time and giving me information about the status of my vehicle …great service More

by gerel2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for providing a wonderful review of your experience!

July 09, 2023

Great service; place is comfy w complementary coffee; easy to schedule so far; reasonable price More

by raycor12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Jul 09, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively!

July 06, 2023

All of the employees that I needed to work with were polite and attentive and respectful. My rep was focused on my concerns. More

by karentaneyhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Dipietrantonio
Jul 09, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide your feedback of your experience! We look forward to seeing you on your next visit!

July 05, 2023

Yolanda was friendly, knowledgeable, and professional. She explained everything well, answered my questions, and has a sense of humor! The tech temporarily fixed my trunk lock until I could afford to hav More

by notcalmdotcom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with Yolanda and the service provided for you and your vehicle! We look forward to seeing you on your next visit for service or the purchase of your next Prius!

June 30, 2023

Always a great experience at Jerry’s! Service was quick and staff is very kind! More

by sydneyb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Hillenburg, Skylar Dipietrantonio
Jul 02, 2023 -

Jerry's Toyota responded

Thank you for taking the time to leave a positive review of our Jerry’s staff!

June 22, 2023

Service rendered was prompt and professional. I could have asked for no more. Many thanks! More

by Joe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively! We look forward to seeing you on your next visit!

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