Jerry's Toyota - Service Center

It was the worst experience So, I went for a regularly maintains yesterday for my car as usual but this time I asked to update my car software so I can have apple car play only and nothing wrong with the maintains yesterday for my car as usual but this time I asked to update my car software so I can have apple car play only and nothing wrong with the car as they keep asking. Because my car is Camry 2018 and doesn’t have this feature as slandered. And I red online that the dealership can update the software to have apple car play for this year and model. After 4 hours they came back and told me the software failed and the screen won’t work so you will have to buy new unit which going to cost you 1500$ + or buy it from after-market. I have attached a picture for your kind reference. I lost all the functions on the car. Jessica offered to call Toyota center to try to convince them to cover it under my warranty because my car it’s out of the warranty and told me it may work or not. But my BIGGEST concern beside my issue that how she treats me really bad when I told her I won’t take that car and I am going to make a complain and make police report . she raised her voice and asked me to leave the building and I am not even welcome there anymore. Even I was planning to sit on the chair but she was rude to me and told me don’t sit and leave. You can review the recoding cameras at the office. It was really the worst costumer experience I ever had. More

I was waiting from 750 to almost 11pm for an oil change. They told me about all these problems and still made me wait. After I saw the lady about to eat potato chips I asked about my car. About 5 mins la They told me about all these problems and still made me wait. After I saw the lady about to eat potato chips I asked about my car. About 5 mins later I got my car without my free tire rotation. More

Keon was very helpful and pleasant 😊! He explained everything in easy terms. He made sure we understood everything and asked if we had any questions. He explained everything in easy terms. He made sure we understood everything and asked if we had any questions. More

Was told that I did not have an appointment when I did . My appointment was at 10 am it was 940 am My appointment was at 10 am it was 940 am More

Staff is very friendly & helpful. Fast service. Organized. Very clean. Yolanda was awesome & made me feel very comfortable. Great experience!! Fast service. Organized. Very clean. Yolanda was awesome & made me feel very comfortable. Great experience!! More

Dealership was clean and comfortable. The staff were professional and provide the information required to make repair decisions. The staff were professional and provide the information required to make repair decisions. More

Efficient, very good service. Done when expected. Very pleased with the overall auto service experience for this 5,000 mile service Done when expected. Very pleased with the overall auto service experience for this 5,000 mile service More

From the moment I drove into the queue, I found everyone the service dept. to be extremely positive. Keon, my rep. was very friendly and helpful. He answered my questions and offered suggestions for me the service dept. to be extremely positive. Keon, my rep. was very friendly and helpful. He answered my questions and offered suggestions for me to consider regarding services the dept. Is offering. More

I went into the dealership for general inspection. My service advisor was Yolanda. She was very nice and considerate. My service advisor was Yolanda. She was very nice and considerate. More

Customer service is very good service representatives are pleasant and knowledgeable willing to be of service pleasant and knowledgeable willing to be of service More