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Jerry's Toyota - Service Center

Baltimore, MD

4.2
273 Reviews

273 Reviews of Jerry's Toyota - Service Center

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August 24, 2023

Associate and others were pleasant and greeted me. Service was prompt and I was picked picked up and dropped off as promised. It was a satisfying experience. More

by pgwynn1530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with us!

August 10, 2023

A terrible experience, today August 10, my husband went to leave his vehicle for maintenance and I asked him to help me park my vehicle because we are going to travel in my vehicle after leaving his at the More

by idalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Bukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide your feedback of your experience. We will provide your review to our management for their attention.

Aug 14, 2023 -

idalia responded

Thanks for your response, the Manager was very rude too. Please you need hiring best employees.

August 03, 2023

As always top notch treatment as well as service. Technicians must remember to return screens back to original settings because people my age are struggling to get the corrected settings More

by Misskookieladee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Jerry's Toyota responded

Thank you for providing feedback of your experience with us. We will provide this concern with our team to improve the process of returning our vehicle with the correct screens. We do apologize and we will strive harder on your next visit.

Aug 03, 2023 -

Misskookieladee responded

Appreciate it I am still waiting for a younger family member to walk me through because it’s obvious I’m reading the directions/instructions and still not comprehending

July 27, 2023

Great customer service and care for your vehicle. Great people working at Jerry’s. Definitely refer More

by Yankeefaninmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Lambert
Jul 28, 2023 -

Jerry's Toyota responded

Thank you for the 5 star review!

July 26, 2023

The service department was very busy. The wait time was 2-4 hours. Keon, my service rep, was able to get me in out in less than 2 hours. More

by sardellirealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Lambert
Jul 28, 2023 -

Jerry's Toyota responded

Thank you for sharing your service experience, we appreciate your business!

July 18, 2023

Well when I went to get my oil changed the technician did not reset my computer in my truck .I need to go back for them to reset More

by James valerio100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Lynn
Jul 18, 2023 -

Jerry's Toyota responded

Thank you for providing feedback on your experience and where we have underperformed with your visit. We apologize this has warranted this review and would like to provide this to our management team for their attention.

July 18, 2023

Service was quick and efficient. Customer Service Rep was helpful and very knowledgeable. Will be back. More

by Jallen3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience!

July 14, 2023

All the people are very nice. When I make appointment. I expect my car to be serviced at that time and not told every time I come for service they are behind and. Will have a tw More

by barbara.klarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide your feedback of your service visit. We apologize for the extended time needed for each vehicles concern. We will strive harder to work on our time and will provide your review to our management team for their attention.

July 13, 2023

Took my car for a maintenance check nothing wrong, gave me my car back check engine light was on they try to make seem as if I bought it to them like. Then admit later that it came on during the service. S More

by evelena4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Standish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

evelena4 responded

Waited for my car for 7 hours for them the xx me with about 450.00 additional services to fix the check engine light. Took my check to Auto Zone they put the diagnostic into my car the light went off.

Jul 14, 2023 -

Jerry's Toyota responded

We apologize your experience has warranted this review. We have brought this to the attention of our management team. If you would like to discuss your experience further, please email our Service Director Jessica Montoya at jmontoya@jerrysautogroup.com or call 410-661-5700. Thank you.

July 10, 2023

Great with time and giving me information about the status of my vehicle …great service More

by gerel2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for providing a wonderful review of your experience!

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