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Jerry's Toyota - Service Center

Baltimore, MD

4.2
291 Reviews

291 Reviews of Jerry's Toyota - Service Center

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November 02, 2023

Have been buying and servicing cars there for at least 30 years. Great cars and service. More

by themysticcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid
Nov 02, 2023 -

Jerry's Toyota responded

Thank you for your continued loyalty to us and for providing us the opportunity to earn your business each time! We look forward to seeing you on your next visit!

November 02, 2023

I must admit that, after reading some of the ratings for their service, my experience, for my first service was what I truly expected from a decent dealership. Because I had an afternoon appointment, I allo More

by Tone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Dipietrantonio
Nov 02, 2023 -

Jerry's Toyota responded

It's our pleasure to serve you and provide us the opportunity to earn your business! Thank you for choosing Jerry's and we look forward to seeing you on your vehicle's next maintenance service!

October 26, 2023

Great friendly, understanding, knowledgeable, prompt, and professional service in the maintenance department. I appreciate Yolanda’s cheerful reassuring approach. Happy holidays. See you in the spring. More

by romart410happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with Yolanda and the service provided for you and your vehicle! Have a great rest of your 2023 and we will see you in the spring!

October 25, 2023

I purchased my 1999 Toyota Avalon, new from Jerry’s Toyota. I have had it serviced exclusively at Jerrys without issues. I took it in today for an oil change and tire rotation appointment at 40,000 mil More

by Tom R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Jerry's Toyota responded

Thank you for sharing your service experience, we appreciate your business!

October 19, 2023

Excellent services. Job well done. I would recommend love one to go to Jerry toyota.Hope they will keep the services More

by bayedieye1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively! We look forward to seeing you on your next service visit!

October 19, 2023

I regret dealing with this people , their customers relation is very very poor , I purchased a car from them and I meet a very good guy that help me out but after I finish my 50,000 mileage I paid for More

by oluwaseunsewanu25Oluwaseun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Son
Oct 22, 2023 -

Jerry's Toyota responded

Thank you for taking the time to provide feedback on your experience with us. We apologize the service transaction was a less than stellar one. We will provide your review to our management team for their attention. If you would like to discuss your concerns further, please email our Service Director at jmontoya@jerrysautogroup.com or call 410-661-5700.

October 13, 2023

Did a great job. Didn't have an appointment but checked out my tire light situation and did an inspection on rest of vehicle as well. More

by terrysat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2023 -

Jerry's Toyota responded

Thank you for providing a wonderful review on your experience with us!

October 10, 2023

Great services provided. . staffs are always helpful. They get you in and out as fast as possible More

by olusolapt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Jerry's Toyota responded

Thank you for reviewing our Jerry's staff so positively! We appreciate your kind words and look forward to seeing you on your vehicle's next visit.

October 08, 2023

So far my dealings have been handled efficiently and honestly. The staff friendly and personable. No complaints. More

by threeartsygulls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Dipietrantonio
Oct 12, 2023 -

Jerry's Toyota responded

Thank you for providing such a positive review on your experience with us. We look forward to seeing you on your vehicle's next visit!

October 06, 2023

I GET QUALITY CAR CARE FROM THE STAFF AT JERRYS TOYOTA. ALSO, BEING ABLE TO VIEW THE SERVICE VIDEO IS A PLUS. More

by rosenthings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively! We look forward to seeing you on your next visit!

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