Jerry's Toyota - Service Center

While I don’t care for my salesman, Skyler and the service dept are great! service dept are great! More

Title: A Disastrous Experience: A Scathing Review of Toyota's Service Department Introduction: My recent encounter with Toyota's service department has left me utterly disappointed and frustrated. A Toyota's Service Department Introduction: My recent encounter with Toyota's service department has left me utterly disappointed and frustrated. As a loyal customer who has owned multiple Toyota vehicles, I expected a certain level of professionalism, competence, and customer care. However, my experience was nothing short of a nightmare. From the lackluster communication to the subpar quality of work, Toyota's service department failed to meet even the most basic expectations. Allow me to share the details of my ordeal, which will undoubtedly make you think twice before entrusting your vehicle to their care. 1. Incompetent Technicians: The service department at Toyota demonstrated a shocking lack of expertise and skill in diagnosing and repairing my vehicle. After reporting an issue with my car's engine, they misdiagnosed the problem not once, but twice! This resulted in unnecessary repairs and additional expenses. Moreover, when they finally identified the correct issue, it took an exorbitant amount of time for them to complete the repairs. It felt as if their technicians lacked the necessary knowledge and experience to handle the most basic problems efficiently. 2. Poor Communication: Clear and timely communication is a fundamental aspect of any service department, but Toyota's service department seemed to be oblivious to this fact. Throughout the entire process, I had to make countless calls and send numerous emails just to get updates on the progress of my repairs. Even then, the responses were vague, inconsistent, and often failed to address my concerns adequately. This lack of transparency and poor communication left me feeling neglected and frustrated. 3. Unreasonably High Prices: Toyota's service department seems to have an inflated sense of self-worth when it comes to pricing. The cost of even the most routine maintenance and repairs was exorbitant. I was charged significantly higher prices compared to independent repair shops for the same services or parts. The lack of transparency in pricing further deepened my dissatisfaction, as it seemed they were taking advantage of their customers' trust in the brand rather than providing fair and competitive pricing. 4. Lack of Customer Care: One of the most disappointing aspects of my experience was the utter lack of customer care and consideration displayed by Toyota's service department. The staff seemed disinterested and indifferent towards my concerns and complaints. They failed to take responsibility for their mistakes, offering no apologies or attempts to rectify the situation. It was evident that my satisfaction as a customer was not a priority to them, which is a grave disservice to the Toyota brand. 5. Unsanitary Facilities: In addition to the service department's incompetence and disregard for customer care, the conditions of their facilities were shockingly unsanitary. The waiting area was unkempt, dirty, and disorganized, with no visible efforts made to maintain a clean and comfortable environment for customers. This lack of basic hygiene and cleanliness standards is both unprofessional and disrespectful to those who entrust their valuable vehicles to their care. Conclusion: My experience with Toyota's service department was nothing short of a catastrophe. From their incompetent technicians to their poor communication, unreasonably high prices, lack of customer care, and unsanitary facilities, it is clear that they have a long way to go in meeting customer expectations. As a long-time Toyota owner, I am deeply disappointed and disillusioned by this experience. I strongly advise potential customers to explore alternative service options where professionalism, competence, and customer satisfaction are given the importance they deserve. 1. Neal Hillenburg (Service Manger)2. Matt J. Bukowski (General Manager) 3. Amanda (Service Tech) 4. Joe Kramer (The NO-Last name guy) was in the office with Neal. More