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Jerry's Toyota - Service Center

Baltimore, MD

4.2
287 Reviews

287 Reviews of Jerry's Toyota - Service Center

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November 27, 2023

My visit at Jerry's today was a good experience. The associates are always pleasant and professional whenever I am there for service. More

by jtbmail418
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy
Nov 28, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with us!

November 18, 2023

Bad to schedule so many people at one time having your costumers waiting for hours for a simple oil change.. Bad , Bav service. I plan not to go to your service company again. More

by conniegantt 1955
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Brunson
Nov 21, 2023 -

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We will provide your concerns to our management team for this attention to this matter.

November 14, 2023

I came in for routine service that was supposed to take about an hour. I was pleasantly pleased when 50 minutes later my cars service was completed, 13 point inspection and a car wash in record time. Tech More

by 55youngjanice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Jerry's Toyota responded

Thank you for sharing your service experience, we appreciate your review and your business!

November 07, 2023

Prompt, courteous service; waiting area area clean and uncrowned; nice conversation with well informed sales person… More

by Toyota-DR-x8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Reiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Jerry's Toyota responded

Thank you for sharing your review, we appreciate your business!

November 07, 2023

This was my 5000 mile first service. My tire pressure icon had been displaying intermittently. Yolanda explained how that sometimes happens when the air temperature changes hot to cold t More

by jswheeler3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Jerry's Toyota responded

Thank you for sharing your experience with Yolanda at Jerry's Toyota. We apologize if they wait was longer than you expected. We truly appreciate your business!

November 04, 2023

Service was excellent. Staff was professional and pleasant. Even though it took some time for my car to be serviced. Staff kept checking in to let me know the status of my More

by glbagley01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us! We look forward to seeing you on your vehicle's next visit!

November 02, 2023

Have been buying and servicing cars there for at least 30 years. Great cars and service. More

by themysticcat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid
Nov 02, 2023 -

Jerry's Toyota responded

Thank you for your continued loyalty to us and for providing us the opportunity to earn your business each time! We look forward to seeing you on your next visit!

November 02, 2023

I must admit that, after reading some of the ratings for their service, my experience, for my first service was what I truly expected from a decent dealership. Because I had an afternoon appointment, I allo More

by Tone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Dipietrantonio
Nov 02, 2023 -

Jerry's Toyota responded

It's our pleasure to serve you and provide us the opportunity to earn your business! Thank you for choosing Jerry's and we look forward to seeing you on your vehicle's next maintenance service!

October 26, 2023

Great friendly, understanding, knowledgeable, prompt, and professional service in the maintenance department. I appreciate Yolanda’s cheerful reassuring approach. Happy holidays. See you in the spring. More

by romart410happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Jerry's Toyota responded

Thank you for providing such a wonderful review of your experience with Yolanda and the service provided for you and your vehicle! Have a great rest of your 2023 and we will see you in the spring!

October 24, 2023

I purchased my 1999 Toyota Avalon, new from Jerry’s Toyota. I have had it serviced exclusively at Jerrys without issues. I took it in today for an oil change and tire rotation appointment at 40,000 mil More

by Tom R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Oct 26, 2023 -

Jerry's Toyota responded

Thank you for sharing your service experience, we appreciate your business!

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