Jerry's Toyota - Service Center

We had a 11:15am appointment. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. More

The service department was friendly and efficient. They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished i They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished it was washed and ran great! More

This dealership service department is very professional in assessing the problems thoroughly and fixing them. in assessing the problems thoroughly and fixing them. More

Lengthy unnecessary wait. Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob w Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob was in his pocket and not on the console where I left it and where the mechanic left it. There was no reason to move the fob. More

Had 2pm appointment. .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied ye .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied yes, then he says we are extremely busy can I leave my vehicle overnight ...I said absolutely nit. I have an appt and I am not late.. I will wait.. then he says well sometimes you make dr appointment and they have to cancel your appt so same here ...I repeated I am waiting for my vehicle....I never want to deal with him again!..he needs to be trained in better customer service etiquette. More

Heather and Ryan were so helpful. I was in and out in no time. Always treated great when I’m there. I was in and out in no time. Always treated great when I’m there. More

The service is always been good for me at Jerry's Toyota everytime I have to have my car service everytime I have to have my car service More

Travis, my service advisor, was very professional. He got me in/out in approximately 1.5 hours. He got me in/out in approximately 1.5 hours. More

I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace. Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window. I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off. More

Jerry’s Toyota has reversed my opinion of dealership service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 50 service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 5000 miles and providing recommendations on service. They have alerted me to coupons or discounts I was not aware of thus making maintenance/repairs more affordable, keeping my Tacoma in great shape, and keeping resale value up. Not to mention the courteous and friendly personnel. My second vehicle from them but not my last. More