Jerry's Toyota - Service Center

Had 2pm appointment. .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied ye .arrived before 2 pm on time, was a long line in service area, the person who came out to confirm appointment name Ryan ask if I had appt I replied yes, then he says we are extremely busy can I leave my vehicle overnight ...I said absolutely nit. I have an appt and I am not late.. I will wait.. then he says well sometimes you make dr appointment and they have to cancel your appt so same here ...I repeated I am waiting for my vehicle....I never want to deal with him again!..he needs to be trained in better customer service etiquette. More

Heather and Ryan were so helpful. I was in and out in no time. Always treated great when I’m there. I was in and out in no time. Always treated great when I’m there. More

The service is always been good for me at Jerry's Toyota everytime I have to have my car service everytime I have to have my car service More

Travis, my service advisor, was very professional. He got me in/out in approximately 1.5 hours. He got me in/out in approximately 1.5 hours. More

I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace. Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window. I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off. More

Jerry’s Toyota has reversed my opinion of dealership service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 50 service departments. The work has always been excellent and timely. I actually feel like they look after my best interests by the inspections each 5000 miles and providing recommendations on service. They have alerted me to coupons or discounts I was not aware of thus making maintenance/repairs more affordable, keeping my Tacoma in great shape, and keeping resale value up. Not to mention the courteous and friendly personnel. My second vehicle from them but not my last. More

Teddy Foster was our service technician. We brought our 2023 Rav 4 in for our first 5000 mile checkup, Teddy was very helpful and kind. We brought our 2023 Rav 4 in for our first 5000 mile checkup, Teddy was very helpful and kind. More

Ryan and the team at Jerry’s Toyota did an excellent job as always. Always a great experience as always. Always a great experience More

I arrived 20 minutes ahead of my appt. time, and was told that 2 employees called out and that my service would take 2 hours. 3 hours later I still had no idea how much longer it would take time, and was told that 2 employees called out and that my service would take 2 hours. 3 hours later I still had no idea how much longer it would take. Total wait time was about 4 hours. Not the best first impression of service. More

I had my vehicle serviced today. The service department was very slow. It took a long time for me to meet with the service advisor and for them to check me in. I was never contacted The service department was very slow. It took a long time for me to meet with the service advisor and for them to check me in. I was never contacted when my vehicle was completed. I had to call them. After I received my vehicle I noticed that the plastic seat cover was still on my driver seat and did not fully cover my seat. The floor mat cover was still in the vehicle. I was disappointed with the service experience today. I did not feel valued as a customer. More