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Jerry's Toyota - Service Center

Baltimore, MD

4.2
287 Reviews

287 Reviews of Jerry's Toyota - Service Center

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April 22, 2024

A good and fast experience. Courteous and helpful. Clear explanation of my service and economical More

by leak113051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us!

April 19, 2024

I'm very happy with this dealership. The service is excellent. I'm not understanding what happened with the recall about the passengers airbag, but I hope it does get resolved More

by renae.melton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Jerry's Toyota responded

Thank you for providing a positive review on your experience with us! If you would like more information on the airbag recall, please reach out to our Service Lane Manager Yolanda Daughtry at ydaughtry@jerrysautogroup.com or call 410-661-5700.

April 02, 2024

Excellent experience with the Staff, the Time and, of course, the Fee. They over delivered & under promised! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Apr 08, 2024 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively! We look forward to seeing you on your next visit!

April 02, 2024

I’m very pleased with my experience with this dealership. I am treated well and I’m very happy with everything so far. Everything has been great. I am very pleased. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Christoper
Apr 08, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Khalid and Jamie! We look forward to seeing you on your next visit with your vehicle!

April 02, 2024

I complained about something rattling in the front of my car. Jeff Morton's mechanic found the cause. Worn out anti-swaybar joints. Replaced and fixed in 1 day. A video of the worn out parts and checking my More

by Vaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Jerry's Toyota responded

It’s our pleasure to serve you! Thank you for choosing Jerry’s and providing a wonderful review of your experience with us!

March 30, 2024

Excellent — much more organized than in the past. My car was ready on time and I was notified, w an text also on time. More

by Lposten53linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keon Lambert
Apr 01, 2024 -

Jerry's Toyota responded

It's our pleasure to serve you! Thank you for providing a wonderful review of your experience with us!

March 23, 2024

We had a 11:15am appointment. They told us 1:35pm that the car was going in to be serviced. Very disappointed. The service manager said she was sorry. More

by annebrot ticked off
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph fo
Mar 25, 2024 -

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter.

March 16, 2024

The service department was friendly and efficient. They processed my needs quickly, waiting area was comfortable and clean, and they got me through with a minimum of bother. When my car was finished i More

by Jimcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Mar 20, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us! We look forward to working with you on your vehicle's next visit!

March 07, 2024

This dealership service department is very professional in assessing the problems thoroughly and fixing them. More

by cmorris1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively!

March 06, 2024

Lengthy unnecessary wait. Misplaced key fob. For some reason man who was jockeying vehicles put key fob in his pocket. Again unnecessary wait. Somewhat concerned why fob w More

by None
Recommend Dealer
No
Employees Worked With
Jeffrey Morton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Jerry's Toyota responded

Thank you for providing feedback on your experience with us. We do apologize that your experience was a less-than-stellar one. We will provide your review to our management team for their attention to this matter. If you want to discuss your experience further, please call our Service Director Jessica Montoya at 410-661-5700.