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Jerry's Toyota - Service Center

Baltimore, MD

4.2
291 Reviews

291 Reviews of Jerry's Toyota - Service Center

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November 24, 2011

I love coming to Jerry's because of the efficient service. Sheena makes me feel welcome and takes all the information on my car in order to provide me the best service. It's seems just a little time More

by Kingborn7774
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheena
Nov 29, 2011 -

Jerry's Toyota responded

Thank you for sharing your service experience with Jerrys. Sheena is an important part of our Service Team. We appreciate your loyalty to Jerrys and look forward to a continued relationship with you! Sincerely, David Warder General Manager

April 01, 2011

my van was 3000 miles from the end of the warranty, they found a leak I did not know existed and repaired the problem I was having all under warantee. They also offered to replace parts (I paid for) while More

by love2crop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian in service
Apr 05, 2011 -

Jerry's Toyota responded

I am glad to hear we were able to save you money on your service bill. Thank you for taking the time to write your review. Sincerely, David Warder General Manager

March 15, 2011

Jason was professional, courteous and friendly to me and family. Jason, and all the other Jerry's Toyota representatives, made buying a GREAT used SUV a pleasant experience! I will recommend Jason and Jer More

by bridgethamel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Henry
Mar 23, 2011 -

Jerry's Toyota responded

Thank you for taking the time to share your experience. We truly appreciate your recommendation. Congratulations on your purchase. Sincerely, David Warder General Manager

December 01, 2010

My service adviser, John, is exceptional. I live approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is w More

by lisashell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Good
Dec 07, 2010 -

Jerry's Toyota responded

Lisa, Thank you for taking the time to write a review. John has been with our organization for years and is a great asset to Jerrys. Thank you for your recommendation. We look forward to continuing our relationship with you. Sincerely, David Warder General Manager

November 13, 2010

Since last year Jerry's Toyota customer service gone from quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it t More

by Biraarya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Craig
August 09, 2010

I've had the opportunity to deal with Jerry's service team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The ne More

by good-doc
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Jamie and Joy
July 18, 2010

Did our 6-month service and had several settings altered (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our bo More

by baltimoreprius
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheena Colbert, Sheena Colbert
July 05, 2010

Mr. John Good is the best service advisor that I have experienced within my 42 years of owning an automobile. John has been with Jerry's for at least 15 years. He is the main reason that I keep going b More

by hymns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Good, John Good
June 08, 2010

I get complete service that I can trust. Mr. John Good keeps me informed of my service needs and keeps my Tundra in top condition. The entire staff is very friendly and courteous. I have been dealing wi More

by demge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Good, John Good
May 28, 2010

I am very happy with Mr. John Good. He always provides professional and knowledgable service. John is very friendly, greeting me by name when I come to the service center. He is an asset to the dealersh More

by Hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Good, Service Advisor, John Good
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