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Jerry's Toyota - Service Center

Baltimore, MD

4.2
289 Reviews

289 Reviews of Jerry's Toyota - Service Center

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May 04, 2016

Awesome Visit I enjoy my visit everytime the staff is friendly and make you feel at home, I usually just sit and enjot watching TV , which is nice that they have th More

by Brucelee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheena Colbert
May 13, 2016 -

Jerry's Toyota responded

Thank you for the 5-star rating. We appreciate your business! Sincerely, Matt Bukowski General Sales Manager

March 30, 2016

My overall experience was excellent ~🌹 The service that I receive is excellent ! I trust my mechanics and I trust Jenifer Standish ~ She Explains things to me that's very easy to u More

by Olivia101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2016 -

Jerry's Toyota responded

Thank you for sharing your 5-star review, we appreciate your business! Sincerely, George Castaneda Service Manager

March 09, 2016

Great experience I took my new car in for its first service and couldn't have been happier. They did the regular service and also checked on a couple of items of conc More

by Gretchenp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Castaneda, John Richick
Mar 11, 2016 -

Jerry's Toyota responded

Thank you for sharing your review! It was our pleasure to help you and we look forward to helping you in the future! Sincerely, George Castaneda Service Manager

March 08, 2016

Service of corrolla We arrived a little before our scheduled appointment. We were helped immediately by Yolanda Stanley who greeted us with a smile and was very professi More

by Sandy 430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2016 -

Jerry's Toyota responded

We are pleased to hear about your outstanding service! Thank you for your business. Sincerely, George Castaneda Service Manager

February 29, 2016

Marlene 2/2016 I Love the dealership and my second Camry and I would like to thank Ruann Williams for always taking care of me and my vehicles - she gives top notch More

by Scotty lover
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruann Williams
Mar 11, 2016 -

Jerry's Toyota responded

Thank you Marlene for sharing your review! Congratulations on your new Camry! Sincerely, Matt Bukowski General Sales Manager

January 14, 2016

Great Service The low tire pressure light was on. Holly greeted me and explained what it meant along with how it would be fixed. She also assured me that there wa More

by Stuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2016 -

Jerry's Toyota responded

We are pleased to hear Holly was able to help you. Thank you for sharing your review! Sincerely, George Castaneda Service Manager

December 09, 2015

Well satisfied If I need service I call Ruann. She goes out of her way to make sure I get a fair price and my Rav is completed on time. I feel like she is a friend y More

by Buttons mother
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruann Williams
November 26, 2015

Maintenance service We took our 2010 Prius in for tire rotation, check fluids and brakes and were expecting a $19.95 service charge but they did it for free. We have had More

by Dan Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember who I worked with
November 03, 2015

Didn't Find or Fix The Real Problem Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After More

by rav4guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dec 04, 2015 -

Jerry's Toyota responded

Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to made amends. Please contact us at your earliest convenience. We look forward to hearing from you.

July 07, 2015

Problem fix on my car Very friendly and extremely helpful. I was very pleased especially for them they were very busy. Fixed are problem quickly. I would recommend them More

by redhead 68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Good
Aug 28, 2015 -

Jerry's Toyota responded

Thank you for your recommendation! We truly appreciate your business. Sincerely, Matt Bukowski General Sales Manager

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