Jerry's Toyota - Service Center

Return for same issue Mary was a great. She was very helpful during my unexpected service visit. I would love to have Mary as my service advisor every visit !!! Thank yo Mary was a great. She was very helpful during my unexpected service visit. I would love to have Mary as my service advisor every visit !!! Thank you for your help and understanding, Mary !!! More

I thought everything went very well Pleasant nice and clean service was good Price was good representative was courteous kind I like the way they met you at the door with a smile they Pleasant nice and clean service was good Price was good representative was courteous kind I like the way they met you at the door with a smile they explained everything in detail the building was very clean the condiments we're great and the bathrooms were nice and clean More

Quality customer service Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank you! More

I received excellent treatment. I came in for a multiple point inspection and as expected received excellent service. I will always come back to Jerry's Toyota and recommend others t I came in for a multiple point inspection and as expected received excellent service. I will always come back to Jerry's Toyota and recommend others to you as well. More

new tires all went well except it took much longer than I thought. The service lady was very nice but I cannot remember her name. I have no other comment. all went well except it took much longer than I thought. The service lady was very nice but I cannot remember her name. I have no other comment. More

Great service! The service employee is always helpful and makes you feel at ease discussing what needs to be done and let you know what service or repair can be post The service employee is always helpful and makes you feel at ease discussing what needs to be done and let you know what service or repair can be postponed or can be done the next time. He does not push everything and explain what is in need of urgent repair, in case. More

Great service I will always keep coming back for the excellent service & for Fletcher's great follow up and personal attention. Fletcher goes out of his way to ke I will always keep coming back for the excellent service & for Fletcher's great follow up and personal attention. Fletcher goes out of his way to keep the relationship More

I was kicked out of the service area by Jessica Smith Just got kicked out of Jerry's Toyota for asking about an appointment policy. I was told the policy is not new but my two Toyota cars were serviced at Just got kicked out of Jerry's Toyota for asking about an appointment policy. I was told the policy is not new but my two Toyota cars were serviced at this location for approximately 10 years and I never had to make an appointment. I asked questions and was told three times to leave. Below is what I posted on Facebook about my experience. I will not buy or have a car serviced by Jerry's Toyota again I my life. Wow For over 10 years I have got my car serviced at Jerry's Toyota out side of Baltimore. I go there on Saturday - no appointment. I just go up and wait for the service. Today I went to get it serviced like normal. I was told they full and I need an appointment to service have my car serviced. I told the service person I never needed an appointment in the past. I was told it was a change in policy. I expressed my disappointment. I went in the office to ask about it. And I was told this was alway been the policy. Really? I was NEVER!!! Told this not have I had my car service on any day put Saturday. A policy is only a policy if is the practiced. We were talking I was accused of shouting. I told Ruanne Williams that I was not shouting. But I understand how folks can be afraid of a 6'6" man. I had to address this all my life. I was just trying to understand this change. And I needed to get my service history. I told Ruann Williams, she appeared to be getting upset. She want me to seat down. I told her that was okay. I made sure that I was not in her personal space. Another lady Jessica Smithson (service manager) was listening and asked me to step in her office so she can give me the car's service history records. Ms Smithson printed my records and also states this was there policy. As I told her that I NEVER needed appointment before. And a policy that has never been practiced in the past is not a policy. She said here is your record. Can you leave. I am posting this for all in the Baltimore area to know how I was treated. This will be the last time I come here. And I want everyone to know about the terrible interpersonal skill that Jessica Smithson and Ruanne Williams I will take my business somewhere else and I hope that everyone else does the same. More

Vehicle Service We always schedule with John Good and his level of service is always outstanding. In our opinion, he goes far beyond the norm in explaining what you We always schedule with John Good and his level of service is always outstanding. In our opinion, he goes far beyond the norm in explaining what you need, why, what you should prepare for, and in ensuring everything is done right. Not sure if this survey refers to the Rav 4 or the Tacoma. Note: survey would NOT allow me to type in the "say a little more" box More

I'd Buy Again I'd from this dealership again. I feel that this particular dealership works well with his customers and are willing to do whatever they can, to make I'd from this dealership again. I feel that this particular dealership works well with his customers and are willing to do whatever they can, to make you happy! I do wish they had on hand rentals to make the maintenance experience a little easier when your vehicle will have to stay longer, but I guess enterprise pick up that part for them.. More