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Jerry's Toyota - Service Center

Baltimore, MD

4.2
289 Reviews

289 Reviews of Jerry's Toyota - Service Center

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February 23, 2018

ABSOLUTELY awesome!😁 I came to get the annual oil change and met Vernyl and struck up a conversation. He spoke with me about a 2018 Avalon and i had a 2016 Avalon. I wa More

by Black beauty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamid Dadpay
Feb 26, 2018 -

Jerry's Toyota responded

Wow! Talk about an awesome day! What's better than getting a new car for basically the same as you were paying before? We hope you enjoy your new Avalon!

February 09, 2018

Frame replacement 2009 Tacoma Very very satisfied my husband had his frame replace no stress at all went as smooth silk no issues GREAT JOB!!!!!Jennifer Standish & Paul the tech Th More

by Tacomaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul weisnewski, Brian Riffey
Feb 15, 2018 -

Jerry's Toyota responded

Thanks for taking the time to leave us a comment Tacomaman! We look forward to being your go-to destination for any service your Tacoma may need!

October 19, 2017

Great Customer Service Always enjoy getting my car serviced at Jerry's. Yolanda is spectacular!!! She has excellent customer service skills and is very knowledgeable. She More

by cwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2017 -

Jerry's Toyota responded

We're happy to hear you always have such a great experience! Yolanda is great, isn't she? We look forward to having you back!

Oct 25, 2017 -

Jerry's Toyota responded

We're happy to hear you had such a wonderful experience. Yolanda will be pleased with your kind words.

September 18, 2017

Worst experience of oil change I had my car serviced with regular maintance. Oil light on a few days later, the car also make louder noise. I checked oil level. What surprised me is More

by WS123
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruann Williams
Sep 19, 2017 -

Jerry's Toyota responded

Greetings WS123, Our Service Manager will be reaching out to you shortly to resolve the situation. We'll get your car towed back here ASAP and provide you with a courtesy rental vehicle for the time being. We sincerely apologize for the inconvenience!

June 12, 2017

New Brakes rotors and oil change. Made the appointment a week in advance she took care of getting high quality parts and having them at the shop when I arrived. Car was done in less th More

by Greg T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary W.
Jun 30, 2017 -

Jerry's Toyota responded

We are pleased to hear about your service experience. Thank you for sharing your review. Sincerely, Matt Bukowski General Manager

April 02, 2017

Average Nothing stellar or terrible to report about my experiences at this dealership. The customer service is mediocre especially when it comes to scheduling More

by Clear and direct
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahram Javan
Apr 03, 2017 -

Jerry's Toyota responded

Hello! On behalf of Jerry's Toyota we'd like to thank you for taking the time to review us. We appreciate the favorable rating, but are concerned with how you found our service scheduling to be mediocre. If you would like to further explain your disappointment, you can email our Service Fixed Operations Director Mike Diskin at mdiskin@jerrystoyota.com. We look forward to seeing you again!

March 20, 2017

Service Department Review I came in to get a replacement mirror installed on my car. There were issues with shipment and it didn't get done until a few days after it was suppos More

by J P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahram Javan
Mar 24, 2017 -

Jerry's Toyota responded

Thank you for the 5-star rating. We appreciate your business. Sincerely, Matt Bukowski General Manager

March 08, 2017

Excellent service for our vehicle in a timely manner. I waited for our vehicle. We love our Toyota & that it takes regular gas. The service team is excellent si More

by Patty
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your experience. We appreciate your business. Sincerely, Matt Bukowski General Manager

March 07, 2017

Excellent customer service and excellent in the community I took my Toyota Tundra in to have a seat belt recall fixed and it was fixed in a timely and efficient manner while I received fantastic customer serv More

by Mike K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bolander
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your experience. We are pleased to be able to sponsor your team. Sincerely, Matt Bukowski General Manager

March 01, 2017

oil change & winter special I am very satisfied with the work performed on my car and will return when more service is needed to be done on my car More

by George Wood Sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2017 -

Jerry's Toyota responded

Thank you for sharing your review, we are here to help with all of your vehicle needs! Sincerely, Matt Bukowski General Manager

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