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Jerry's Toyota - Service Center

Baltimore, MD

4.2
287 Reviews

287 Reviews of Jerry's Toyota - Service Center

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August 11, 2024

Service was excellent I highly recommend getting your service done there I was definitely a happy camper when I left More

by michaelbhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Jerry's Toyota responded

Thank you for your recommendation, we appreciate your business!

Aug 21, 2024 -

Jerry's Toyota responded

Thank you for the recommendation!

August 06, 2024

My consultant was not in even though I specifically made my appointment with her. Apparently it was her scheduled day off. However the individual I was given to work with was excellent. The appointment w More

by terrysat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Chr
Aug 07, 2024 -

Jerry's Toyota responded

We are sorry for any misunderstanding when you scheduled your appointment. We are pleased to hear your appointment still went well. Thank you for your business!

July 25, 2024

Amanda is knowledgeable and takes time in explaining to the customer what is going on with their car. She is very pleasant, patient and understanding with a smile. More

by Maima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Jerry's Toyota responded

Thank you for the 5-star review! We love to hear that you had a positive time with Jerry's Toyota. We will pass along your kind words to Amanda and we look forward to your next visit!

July 25, 2024

They took there sweet xxx time to complete the work that had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer More

by Bmoresportsfan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Standish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Boyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stacye Giallousis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Farley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service department
Jul 26, 2024 -

Jerry's Toyota responded

Thank you for providing your feedback, we are sad to hear that you had an unpleasant experience with Jerry's Toyota. We will provide this review to management. If you would like to discuss this issue further please do not hesitate to contact mattb@jerrysautogroup.com.

May 31, 2024

Have bought my last 5 cars from Jerry's Always satisfied with service department and tech staff.. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 03, 2024 -

Jerry's Toyota responded

Thank you for your continued support of our staff! We look forward to working with you on your next visit!

May 31, 2024

Ryan was a great service advisor and had me in and out in no time! More

by jasonp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Ryan!

May 25, 2024

They do a wonderful job. The advisor Jeffrey L was great. I like it that it does not take a long time to check in. More

by pat112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Jerry's Toyota responded

It's our pleasure to serve you. Thank you for providing a wonderful review of your experience with us!

May 21, 2024

Work with the writer by the name of Jamie she was very professional and did a great job More

by melanie.green713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
May 23, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Jamie! We appreciate your kind words and look forward to working with you in future visits!

May 16, 2024

They used to be much better before now not that great they even don’t give me my free car wash after the service and I did bought the car from this dealer and I should get free car wash with each service More

by safi95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Sanders
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ray DeCastro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jerry's Toyota responded

We are sorry to read your review, if you have any questions regarding service or car washes please email or call our GM, mattb@jerrystoyota.com

April 25, 2024

Very professional, quick service in a comfortable environment. Kind service members willing to go the extra mile. More

by chuka.qrt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively!

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