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Jerry's Toyota - Service Center

Baltimore, MD

4.2
291 Reviews

291 Reviews of Jerry's Toyota - Service Center

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September 26, 2024

Good service I like the video you sent me at the end and the service visor was very polite and helpful More

by Eleyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 27, 2024 -

Jerry's Toyota responded

Thank you for your positive feedback! We're glad to hear that you enjoyed the video and found our service advisor helpful. We strive to provide excellent customer service and appreciate your business.

September 17, 2024

Scheduled my service with ease and at time I requested. The gentleman checking my car in was polite and professional. Jeffrey checked me in and confirmed service and gave estimated quote for service. I More

by JMSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Jerry's Toyota responded

We are thrilled to hear that you had a positive experience during your recent service visit. Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. We appreciate your kind words about the ease of scheduling, the professionalism of our staff, and the timely service. Our goal is to provide a convenient and efficient experience for all our customers. Thank you for choosing our dealership for your car maintenance needs. We look forward to serving you again in the future.

September 12, 2024

Everything ran very smooth, everyone was very helpful Thank you and I would recommend your dealers to my friends More

by Karenbocklage12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jerry's Toyota responded

We are thrilled to hear that you had a positive experience at our dealership. Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. Thank you for your kind words and recommendation. We appreciate your business and look forward to serving you again in the future.

September 01, 2024

The dealership is clean, and while I waited I had a pleasant experience with a salesperson named Paul Southard. He was very knowledgeable, polite, and not pushy. I will definitely seek him out when I'm More

by Sma105
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Jerry's Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at our dealership. We strive to create a welcoming environment for all our customers, and we're delighted that Paul Southard was able to provide you with exceptional service. We appreciate your business and look forward to serving you again in the future.

August 11, 2024

Service was excellent I highly recommend getting your service done there I was definitely a happy camper when I left More

by michaelbhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Jerry's Toyota responded

Thank you for your recommendation, we appreciate your business!

Aug 21, 2024 -

Jerry's Toyota responded

Thank you for the recommendation!

August 06, 2024

My consultant was not in even though I specifically made my appointment with her. Apparently it was her scheduled day off. However the individual I was given to work with was excellent. The appointment w More

by terrysat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Chr
Aug 07, 2024 -

Jerry's Toyota responded

We are sorry for any misunderstanding when you scheduled your appointment. We are pleased to hear your appointment still went well. Thank you for your business!

July 25, 2024

They took there sweet xxx time to complete the work that had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer More

by Bmoresportsfan60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Standish
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Boyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stacye Giallousis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Farley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service department
Jul 26, 2024 -

Jerry's Toyota responded

Thank you for providing your feedback, we are sad to hear that you had an unpleasant experience with Jerry's Toyota. We will provide this review to management. If you would like to discuss this issue further please do not hesitate to contact mattb@jerrysautogroup.com.

July 25, 2024

Amanda is knowledgeable and takes time in explaining to the customer what is going on with their car. She is very pleasant, patient and understanding with a smile. More

by Maima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Jerry's Toyota responded

Thank you for the 5-star review! We love to hear that you had a positive time with Jerry's Toyota. We will pass along your kind words to Amanda and we look forward to your next visit!

May 31, 2024

Ryan was a great service advisor and had me in and out in no time! More

by jasonp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with Ryan!

May 31, 2024

Have bought my last 5 cars from Jerry's Always satisfied with service department and tech staff.. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 03, 2024 -

Jerry's Toyota responded

Thank you for your continued support of our staff! We look forward to working with you on your next visit!

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