Jerry's Toyota - Service Center

Terrible service and warranty Dept. Very disrespectful. Damage my truck between the 2 Depts. they yell @ me like was trash, slam doors in my face, call the police on me cause somebody damage my truck while Damage my truck between the 2 Depts. they yell @ me like was trash, slam doors in my face, call the police on me cause somebody damage my truck while in service and maintenance on Aug 2nd, 2021. More

Today I was amazed with Mr. Dixon!He is highly Today I was amazed with Mr. Dixon! He is highly professional, tech savvy and educated. His kindness and knowledge make him the most beautiful person Today I was amazed with Mr. Dixon! He is highly professional, tech savvy and educated. His kindness and knowledge make him the most beautiful person I ever met. He gave me a detailed description of my new hybrid venza .I feel grateful to have such a patient and knowledgeable man. Thank you Mr. Dixon! You're great!!!🤩🤩🤩 More

Worst experience ever! Never would return back to a place where both managers are rude and disrespectful! I came into the dealership early morning to just get a recall and I added on the oil change since it where both managers are rude and disrespectful! I came into the dealership early morning to just get a recall and I added on the oil change since it was time. I been going to Jerry’s Toyota for all my maintenance since I got my car because, when you buy are car from Toyota they give you 2 years of free maintenance. At my last appointment their employee gave me misinformation by telling me I’d get an extra year because I came in on time. When I went to explain to to there agent I was working with she told me that was wrong because , I didn’t purchase my car from Jerry’s. My thing is if they been doing it for 2 years already how come they can’t do this extra free year I was told about. So I asked for the service manager. From the very moment she came up to me she had an attitude ! I try to explain to her what was going on yet none of it mattered to her because, they had already made up their minds. She let me know that they are going to do the recall and that’s it or I can get the oil change if I pay for it. I let her know what her employee told me and not once did she apologize to me for the misinformation I received. I told her that I didn’t come here to argue with her and that I was going to call my mother to see what to do. I let my mother know about the issue and how I was being talked down to like a child. As I’m telling my mother the service manager storms over and tells me they are pulling my car off the lot because, I’m telling my mother exactly how I was being treated. She goes in another room and I follow to tell her yet again I did not come here to argue with her and that my recall needs to get done. She yells and points in my face asking me “DO YOU UNDERSTAND DO YOU UNDERSTAND?!?!” I told her yes I do but I don’t like your tone. I also asked who was higher then her she told me Matt but that he was coming in tomorrow. An employee told me when I was walking out that Matt actually comes at 9 am! So I waited outside in my boyfriends car as I waited for matt and my mother . I saw a guy getting out a car and parked right up from so I just assumed it was him. I got out the car and said “excuse me sir are you matt” he said yes I try to tell him about the story and he goes “could you at least give me 5 minutes!” I said ok and waited. Now me and my mom go inside and his first words to us was “I have no respect for you, if that’s how you came at me outside I know that’s how you came at Jessica. Me and my mother in complete shock that a GM would talk to any customer like that. The convo went on and on and he was just completely rude even try to pick up the phone without saying excuse me while my mother was talking. End of the day terrible customer service . If this is how you handle a situation to any customer no one should go because, it’s obvious they don’t care how they talk to their customers. I always understood that I didn’t buy my car there but still it’s a way they could’ve nicely told me and apologized for misinformation. I wanted to buy my next car there with the rep I met from my last appointment I had but I’d never go back to this place because, I already know the GM has no respect for me and I don’t want to go where I’m not welcomed! Thanks for my recall even though when I got my car back my radio had a chip on it but it it’s ok ! More

GREAT SERVICE CENTER Brook in the service department is always a pleasure to work with. I had an early morning service while I waited appointment. My vehicle service was Brook in the service department is always a pleasure to work with. I had an early morning service while I waited appointment. My vehicle service was completed in the timeline as promised. The waiting area was spacious clean, I was very comfortable waiting. More

Never again will I use Jerry's. I called and made an appointment for a leak that I've had for awhile now. They told me they'd call in the leak doctor and to have my car there by 9:30am today. I get ther appointment for a leak that I've had for awhile now. They told me they'd call in the leak doctor and to have my car there by 9:30am today. I get there and they say well we don't know if we can get the leak doctor in today... It was supposed to be done two days ago. They couldn't get them to come in. They return my truck, send me home, and suggest I try Safelite. I called the manager and she said what do want me to do about it?.... I was floored... No compassion or admitting they didn't schedule the appointment correctly, just an oh well. My partner had to miss work for this to take me there. I give them a solid 0/10 for today... More

Dealership is great overall. High prices on service, but what do you expect? What got me is the spam mailers. Just received a pretty agressive one from Kris stating he needs my car now because "someone is i what do you expect? What got me is the spam mailers. Just received a pretty agressive one from Kris stating he needs my car now because "someone is interested." Left a very bad taste in my mouth. More

Very pleased Paul was very understanding and took into consideration everything I was looking for. He takes his time and work hard to get you exactly or close to w Paul was very understanding and took into consideration everything I was looking for. He takes his time and work hard to get you exactly or close to what you want. I am very glad I found him. He keeps any promise he makes. I've had my SUV a little over a month and he still checks up on me to see if everything is good. I can still contact him anytime with any questions I may have. He doesn't put me off he treats me the same as if I was in the process of purchasing. If you are looking for a new or used vehicle please contact Paul you will be very pleased you did. More

Great Customer Service Bought my 4RUNNER at Jerrys Toyota. Great Experience. Getting my first recommended service today. Very happy with the great customer service. Broo Bought my 4RUNNER at Jerrys Toyota. Great Experience. Getting my first recommended service today. Very happy with the great customer service. Brooke my service writer is awesome. Super Friendly, Super knowledgeable! I will recommend all of my friends to Jerrys Toyota More

I’ve never been treated so horrible I dealt with stefani immediately after my car was flooded by her attendants. She was helpful at the moment by getting me into a loaner vehicle while t I dealt with stefani immediately after my car was flooded by her attendants. She was helpful at the moment by getting me into a loaner vehicle while the cleaned my vehicle. Every seemed fine I showed her some of my soaked belongings and she asked if she could handle them and I allowed her. When I left the dealership she stated to my boyfriend and I that if there was any damage or anything to let them know when I dropped off the car. That’s when everything turned for the worse. When I came back with the car my boyfriend over heard this woman trash talking me. She was stating she thought everything was handled and what else could I possibly want! She made rude statements in regards to how long we had the rental. She spoke unprofessionally about me to my boyfriend. She also lied to protect herself during the incident. She stated how could my phone be damaged when she saw my boyfriend and I both with our phones! The answer to that is I have another phone for my business which was left in my travel bag which was in my car because no one ever told me to remove all personal items from the car! I came in for an oil change so really no one needed to be in my car! Then she minimized the damage to my vehicle! She blatantly called me a liar and said my windows were only cracked! That wasn’t true the windows were completely down and gallons of water flooded my car because her careless staff thought it was ok to run my car through the car wash with my rear windows down! This company has made my life a living xxxx and stefani is one of the most unprofessional people I have ever dealt with!!!!!! Do not come here More

Best customer experience The Service Director cares about Jerry’s customers so much he was willing to pick up and deliver the 90 year old Mother’s car She loves him and I lov The Service Director cares about Jerry’s customers so much he was willing to pick up and deliver the 90 year old Mother’s car She loves him and I love him🥰 More