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Jerry's Toyota - Service Center

Baltimore, MD

4.2
288 Reviews

288 Reviews of Jerry's Toyota - Service Center

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March 31, 2022

Good place to take your car for service and repair workers are very respectful and friendly More

by Thomassegun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Dipietrantonio
Apr 04, 2022 -

Jerry's Toyota responded

Thank you for vouching for our staff and the services provided to you while visiting Jerry's Toyota.

March 30, 2022

Received great customer service from Kris in the Service Dept. a Jerry's Toyota today. More

by Maxie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Apr 04, 2022 -

Jerry's Toyota responded

Thank you for taking the time to review your recent service visit with Jerry's Toyota, we look forward to seeing you in the future!

March 26, 2022

I have been going to Jerry’s Toyota for sometime now and the service is excellent More

by ike640
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Brunson, Kris Brunson
Mar 28, 2022 -

Jerry's Toyota responded

Thank you for the positive rating regarding our Jerry's Service Experience.

March 21, 2022

Service department is HORRIBLE is an understatement. Every time you go with an appointment to wait for vehicle it takes forever for simple things!! Made an appointment to have my car serviced for an exp More

by SusanH
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Bukowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Dipietrantonio
Mar 24, 2022 -

Jerry's Toyota responded

We are sorry that your service experience with Jerry's was anything less than stellar. We always strive to provide the best service possible. If you'd wish to communicate your concerns further, you are welcome to reach out to our Service Director for a direct line of communication via email at jsmithson@jerrysautogroup.com.

March 19, 2022

My service rep Brooke was informative & helpful, job was well done and accomplished in 1 day. More

by greglarocque1@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Cornwall, shuttle driver, Brooke Cymaek
Mar 21, 2022 -

Jerry's Toyota responded

Thank you for vouching for our service team, as we always strive to provide top-notch customer service.

March 19, 2022

My appointment was at 840am I arrived at 820 am. My car was ready for pick up at 245pm. I only got an oil change. How's that for service. Poor!! More

by Reggiet50
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Collins
Mar 21, 2022 -

Jerry's Toyota responded

We are sorry that your service appointment experienced delays and, of course, appreciate your patience as we work through staffing issues in our service department. We certainly hope to see you again in the future to provide a more timely service.

March 16, 2022

Great service,everyone was very helpful they even came back to tel that my windshield blades need to change The personal there our great. More

by gbuddemeyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hope Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Hillenburg, Kris Brunson, Angele L., Brooke Cymaek, Skylar Dipietrantonio, Kim Collins
Mar 18, 2022 -

Jerry's Toyota responded

Thank you so much for the positive review of our staff and our services.

March 03, 2022

I’ve been dealing with your dealership for the last ten years plus. Two cars, the personnel have been doing a good job with the service to the cars and their owners. I hope they continue having the consist More

by Lizzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brinttaney. 5 STARS
Mar 04, 2022 -

Jerry's Toyota responded

Thank you so much for the kind words regarding our Service Department staff and your recent experience while working with Jerry's!

March 03, 2022

I had a major service problem and it was taken care of right away..Thankfully.. Skylar, service department associate, explained everything to me as to what was needed to fix problem and kept me up to date More

by dingbat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar Dipietrantonio
Mar 04, 2022 -

Jerry's Toyota responded

Thank you for vouching for our Service Department. We will be sure that Skylar can see your stellar review of the services you were provided while working with Jerry's.

March 02, 2022

As promised, I got my car on time . Thanks Miss Amanda and technicians for print respond More

by Gpmistry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 04, 2022 -

Jerry's Toyota responded

Thank you for the positive review of your experience at Jerry's!

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