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Jerry's Toyota - Service Center

Baltimore, MD

4.2
283 Reviews

283 Reviews of Jerry's Toyota - Service Center

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March 19, 2022

My appointment was at 840am I arrived at 820 am. My car was ready for pick up at 245pm. I only got an oil change. How's that for service. Poor!! More

by Reggiet50
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Collins
Mar 21, 2022 -

Jerry's Toyota responded

We are sorry that your service appointment experienced delays and, of course, appreciate your patience as we work through staffing issues in our service department. We certainly hope to see you again in the future to provide a more timely service.

March 16, 2022

Great service,everyone was very helpful they even came back to tel that my windshield blades need to change The personal there our great. More

by gbuddemeyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hope Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Hillenburg, Kris Brunson, Angele L., Brooke Cymaek, Skylar Dipietrantonio, Kim Collins
Mar 18, 2022 -

Jerry's Toyota responded

Thank you so much for the positive review of our staff and our services.

March 03, 2022

I had a major service problem and it was taken care of right away..Thankfully.. Skylar, service department associate, explained everything to me as to what was needed to fix problem and kept me up to date More

by dingbat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar Dipietrantonio
Mar 04, 2022 -

Jerry's Toyota responded

Thank you for vouching for our Service Department. We will be sure that Skylar can see your stellar review of the services you were provided while working with Jerry's.

March 03, 2022

I’ve been dealing with your dealership for the last ten years plus. Two cars, the personnel have been doing a good job with the service to the cars and their owners. I hope they continue having the consist More

by Lizzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brinttaney. 5 STARS
Mar 04, 2022 -

Jerry's Toyota responded

Thank you so much for the kind words regarding our Service Department staff and your recent experience while working with Jerry's!

March 02, 2022

As promised, I got my car on time . Thanks Miss Amanda and technicians for print respond More

by Gpmistry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 04, 2022 -

Jerry's Toyota responded

Thank you for the positive review of your experience at Jerry's!

February 28, 2022

Brittany was amazing! Loved her personality, and communication was top notch. Thank you for easy, and excellent service. See you in 5k miles! More

by ValPal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany
Mar 02, 2022 -

Jerry's Toyota responded

Thank you for taking the time to review our services so well, haver a great rest of your day.

February 16, 2022

The staff here is very accommodating. They answered all of my questions patiently. All of the required services are included up to 50,000 miles when you purchase a car here. The prices ar More

by TSNYDER106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dora Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hope Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kramer, Neal Hillenburg, Kris Brunson, Angele L., Brooke Cymaek, Skylar Dipietrantonio, Kim Collins
Feb 17, 2022 -

Jerry's Toyota responded

Thank you for taking the time to review our services. We look forward to working with you again in the future.

February 14, 2022

Great service really appreciated the dedication to customer service. Definitely my favorite dealorship. Sales staff was great too More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Jerry's Toyota responded

We are so happy to hear that our staff was able to make your recent Service visit a positive experience while visiting Jerry's!

February 08, 2022

It was Wonderful service it was quick I was gonna bring my car to y’all do a good job More

by Chrissywilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Jerry's Toyota responded

Thank you for vouching for our Service Deapartment!

January 20, 2022

Service was completed successfully but talk longer than expected. Jennifer was very professional and informative More

by frankcoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Jerry's Toyota responded

We apologize for the delay in wrapping up your service visit, we will strive to improve the length of service during your next trip to Jerry's.

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