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Jerry's Toyota - Service Center

Baltimore, MD

4.2
288 Reviews
Call Service Center (410) 661-5700

288 Reviews of Jerry's Toyota - Service Center

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May 18, 2022

Watting room was clean and comfortable work was done quickly all my questions were answered. More

by Stephendoster14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Hillenburg
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May 18, 2022 -

Jerry's Toyota responded

Thank you for vouching for our team and the level of service you experienced during your visit with Jerry's.

May 14, 2022

The new staff is not people friendly. This dealership used to be very warm and friendly. More

by Alex121703
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brooke Cymaek
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May 16, 2022 -

Jerry's Toyota responded

Hello, we certainly are sorry that your recent Jerry's experience did not result in a more favorable impression of our staff. If there is anything, in particular, you'd wish to speak about how we can improve our customer service; you are more than welcome to share that information. You can email our Service Manager Neal at NHillenburg@jerrysautogroup.com.

May 21, 2022 -

Alex121703 responded

We have been coming to Jerry 's since 2004. The staff there were well informed and actually knew how important customer relationship is for a business. This dealership have people handling customers that does not feel like talking. They are not able to answer simple questions. We have dealt with John Good and Jonathan Saunders over the years, two very kind and generous people. Jerry's needs more people like them.

May 05, 2022

I worked with Matt Bukowski from several states away. Great communication. Would highly recommend this dealership to anyone! More

by Tj.young.xu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Jerry's Toyota responded

Thank you for taking the time to positively review your recent experience with Jerry's!

May 04, 2022

Great work, customer friendly and the customer service is fantastic. Customers call back is priceless. More

by Brian Horsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Brunson, Kim Collins
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May 05, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our staff and the high level of customer service provided to you during your visit with Jerry's.

April 27, 2022

Toyota always takes care of me. Jennifer was great. I will always take me car to my dealer More

by Dee916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2022 -

Jerry's Toyota responded

Thank you for taking the time to provide such a positive review of our services! Have a great rest of your day.

April 21, 2022

Brittany in service is great. Friendly staff. Place is clean. Dealership prices expensive. Always helpful. More

by Tiggertlg65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany in service
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Apr 22, 2022 -

Jerry's Toyota responded

Thank you for the positive review of your recent experience of working with our Service Department.

April 15, 2022

Excellent customer service by Yolanda! Always a pleasure to be there! The service to my vehicle was done quickly Thanks More

by GMartinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our service department! Have a great rest of your day.

April 08, 2022

Everyone was very courteous and answered all of my questions. They had a shuttle that brought me home and then picked me up when my vehicle was finished More

by Old teacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our service team and the service you were provided while visiting!

Apr 11, 2022 -

Old teacher responded

No problem

April 07, 2022

Worst place to buy a car. Poor customer relations. Don't stand on their warranties. More

by ravedm1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Wilson , Neal Hillenburg
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Apr 11, 2022 -

Jerry's Toyota responded

We are sorry that your overall Jerry's Experience warranted this poor rating. Your feedback has been brought to the attention of our management team for future consideration.

April 06, 2022

The Service Dept is very good in answering questions & does not rush the customer before repair. Very courteous. More

by peghardy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal Hillenburg
Report | Print
Apr 06, 2022 -

Jerry's Toyota responded

Thank you for taking the time out of your day to review our services so positively!

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