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Jerry's Toyota - Service Center

Baltimore, MD

4.2
283 Reviews

283 Reviews of Jerry's Toyota - Service Center

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June 02, 2022

I had great experience with Yolanda Daughtry. She was very professional and she explained everything. Great personality . More

by lbfraz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Jerry's Toyota responded

Thank you for providing positive feedback regarding your recent Jerry's Toyota service appointment. We will see that Yolanda can see your kind words regarding her customer service. Thank you again, have a great rest of your day.

May 25, 2022

Very efficient and professional. They provide the customer service one can expect. Their appointments are on time and never a wait. My service representative Jennifer Standish, i More

by Cdorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Jerry's Toyota responded

Thank you for writing such a positive review of your recent Jerry's Toyota service experience. We will see that Jennifer is made aware of your kind words regarding her customer service during your visit. Thank you again, and have a great rest of your day.

May 21, 2022

Scheduling an appointment (please do this, it helps tremendously with their workload) was incredibly easy. I needed to add an additional service, it was done with no issue. Comfortable waiting area More

by caumberger83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Son
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in service, Steven Hyde in Sales 5 stars
May 23, 2022 -

Jerry's Toyota responded

Thank you for the excellent feedback regarding your recent Jerry's Toyota Experience. We look forward to continuing the high level of customer service upon your next visit with Jerry's Toyota.

May 20, 2022

I always have a good experience when I go to Jerry’s. They are always polite and very professional . More

by gloriabroady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Thomas
May 20, 2022 -

Jerry's Toyota responded

Thank you for taking the time to vouch for our service department, have a great rest of your day!

May 18, 2022

Very friendly staff, clean. Very efficient and prompt getting car in and worked on and back to you. Great at keeping you informed on process of work. More

by Sewkraz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Brunson, Brooke Cymaek
May 20, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our team and the level of customer care you experienced while working with Jerry's.

May 18, 2022

Watting room was clean and comfortable work was done quickly all my questions were answered. More

by Stephendoster14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Hillenburg
May 18, 2022 -

Jerry's Toyota responded

Thank you for vouching for our team and the level of service you experienced during your visit with Jerry's.

May 14, 2022

The new staff is not people friendly. This dealership used to be very warm and friendly. More

by Alex121703
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brooke Cymaek
May 16, 2022 -

Jerry's Toyota responded

Hello, we certainly are sorry that your recent Jerry's experience did not result in a more favorable impression of our staff. If there is anything, in particular, you'd wish to speak about how we can improve our customer service; you are more than welcome to share that information. You can email our Service Manager Neal at NHillenburg@jerrysautogroup.com.

May 21, 2022 -

Alex121703 responded

We have been coming to Jerry 's since 2004. The staff there were well informed and actually knew how important customer relationship is for a business. This dealership have people handling customers that does not feel like talking. They are not able to answer simple questions. We have dealt with John Good and Jonathan Saunders over the years, two very kind and generous people. Jerry's needs more people like them.

May 05, 2022

I worked with Matt Bukowski from several states away. Great communication. Would highly recommend this dealership to anyone! More

by Tj.young.xu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Jerry's Toyota responded

Thank you for taking the time to positively review your recent experience with Jerry's!

May 04, 2022

Great work, customer friendly and the customer service is fantastic. Customers call back is priceless. More

by Brian Horsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Brunson, Kim Collins
May 05, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our staff and the high level of customer service provided to you during your visit with Jerry's.

April 27, 2022

Toyota always takes care of me. Jennifer was great. I will always take me car to my dealer More

by Dee916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Jerry's Toyota responded

Thank you for taking the time to provide such a positive review of our services! Have a great rest of your day.

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