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Jerry's Toyota - Service Center

Baltimore, MD

4.2
288 Reviews

288 Reviews of Jerry's Toyota - Service Center

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July 02, 2022

It wasn’t what I expected, when we brought it in this morning they had to ask me if I had an appointment after several texts I received plus phone calls, then when I went to pick it up I stood there for More

by Lorettalee9108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Standish
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Jerry's Toyota responded

Hello there; regarding your feedback, please contact our Service Director via email at jsmithson@jerrysautogroup.com. We would happily have your input communicated directly to address any issues adequately.

July 02, 2022

Kris is so great, i like the way they handle the maintenance requirement of my car. More

by Medina, Reynaldo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Jul 05, 2022 -

Jerry's Toyota responded

Thank you for the positive feedback about our store and the customer service you experienced while working with Jerry's.

June 16, 2022

Jerry Toyota of Belair was great in helping me with the service of my Toyota tundra More

by Krjobs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Jerry's Toyota responded

Thank you for taking the time to vouch for our services. We can't wait to see you again!

June 12, 2022

Im writing a reference to my service experience I had with Yolanda just to let everyone know just how awesome she was to work with as I wasn’t thrilled before when I felt I was ripped off about the deal More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Stephanie responded

Im writing a reference to my service experience I had with Yolanda just to let everyone know just how awesome she was to work with as I wasn’t thrilled before when I felt I was ripped off about the deal on my blind side sensors . Anything I have had a problem with working with Yolanda has been spot on take. Care of . So thank you yolanda

June 03, 2022

I’ve been a customer for a very long time, the service is always awesome. More

by DorothyFountain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Jerry's Toyota responded

Thank you for the awesome 5-star review of our services and for vouching for the level of customer care that your Service Advisor, Yolanda, was able to provide during your visit.

June 02, 2022

I had great experience with Yolanda Daughtry. She was very professional and she explained everything. Great personality . More

by lbfraz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Jerry's Toyota responded

Thank you for providing positive feedback regarding your recent Jerry's Toyota service appointment. We will see that Yolanda can see your kind words regarding her customer service. Thank you again, have a great rest of your day.

May 25, 2022

Very efficient and professional. They provide the customer service one can expect. Their appointments are on time and never a wait. My service representative Jennifer Standish, i More

by Cdorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Jerry's Toyota responded

Thank you for writing such a positive review of your recent Jerry's Toyota service experience. We will see that Jennifer is made aware of your kind words regarding her customer service during your visit. Thank you again, and have a great rest of your day.

May 21, 2022

Scheduling an appointment (please do this, it helps tremendously with their workload) was incredibly easy. I needed to add an additional service, it was done with no issue. Comfortable waiting area More

by caumberger83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Son
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in service, Steven Hyde in Sales 5 stars
May 23, 2022 -

Jerry's Toyota responded

Thank you for the excellent feedback regarding your recent Jerry's Toyota Experience. We look forward to continuing the high level of customer service upon your next visit with Jerry's Toyota.

May 20, 2022

I always have a good experience when I go to Jerry’s. They are always polite and very professional . More

by gloriabroady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Thomas
May 20, 2022 -

Jerry's Toyota responded

Thank you for taking the time to vouch for our service department, have a great rest of your day!

May 18, 2022

Very friendly staff, clean. Very efficient and prompt getting car in and worked on and back to you. Great at keeping you informed on process of work. More

by Sewkraz13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Brunson, Brooke Cymaek
May 20, 2022 -

Jerry's Toyota responded

Thank you so much for taking the time to vouch for our team and the level of customer care you experienced while working with Jerry's.

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