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Jerry's Toyota - Service Center

Baltimore, MD

4.2
283 Reviews

283 Reviews of Jerry's Toyota - Service Center

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December 03, 2022

I have been doing business with Jerry’s Toyota for years. Great customer service- easy in, easy out. Love the shuttle service that I have used a few times. My advisor, Brooke, is great to work with- she is a More

by Cathymarkocm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 04, 2022 -

Jerry's Toyota responded

Thank you for sharing your review. We appreciate your business!

December 01, 2022

The staff is pleasant and keeps you updated Ryan was apologetic about the length of time (2 hrs) More

by Kightloft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
Dec 02, 2022 -

Jerry's Toyota responded

Thank you for providing us feedback on your experience with our service department. We appreciate your kind words on Ryan and our staff. We are sorry that the wait time for service was longer than expected and we will provide this feedback to our management team to continue to strive harder. Thank you.

November 27, 2022

Great service, best TV ever! Go early in and out, so you can start your day! More

by station_hundred0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yong He
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Jerry's Toyota responded

WE love to hear how wonderful your experience with us was! Thank you for choosing Jerry's!

Nov 27, 2022 -

station_hundred0h responded

Great service

November 21, 2022

Came for one tire change at 2:40pm and left at 6pm. Expected better from Jerry’s Toyota. Unprofessional from their end nothing Im sorry for the long wait. Just gave my car and boom I left. More

by bryan.medrano2434
Recommend Dealer
No
Employees Worked With
Ed Hiken, Stuart Weinstein
Nov 22, 2022 -

Jerry's Toyota responded

We are very sorry to hear how we underperformed in our service times for your vehicle. We have taken your review and provided it to our management team. If you would like to discuss your experience further, please feel free to email our service manager at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700. Thank you.

November 16, 2022

Jeff provided exceptional service in a timely manner. Highly recommend him and the service department More

by danderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Morton, Neal Hillenburg
Nov 16, 2022 -

Jerry's Toyota responded

Thank you for leaving such a positive review on Jeff and the services provided for your vehicle. We appreciate you for choosing Jerry's and look forward to seeing you at your next visit!

November 11, 2022

Amanda was pleasant to work with. . .Informed me of price and how long it would take. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Nov 12, 2022 -

Jerry's Toyota responded

Thank you for reviewing Amanda and Jerry's Team so positively!

November 05, 2022

I trust the service the employees were polite and professional. However the wait with an appointment was just too long. Over three hours for a a simple oil change and tires rotation. Way too lon More

by Barbarah0902
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Jerry's Toyota responded

Thank you for taking the time to let us know where we underperformed with our services. We have informed our management team to strive harder for the next visit. We do appreciate your kind words on our staff.

October 24, 2022

Always helpful. Efficient. Willing to go the extra mile. Maintenance consultant was able to answer question. More

by Prius lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Jerry's Toyota responded

Thank you for taking the time to review Jerry's so positively!

October 19, 2022

Poor customer service and staff long wait time advisor didn’t have good service manager never came More

by ahmedjackson8019
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brooke Cymaek
Oct 20, 2022 -

Jerry's Toyota responded

Thank you for leaving us feedback on your visit, if you would like to discuss the inadequacies of your visit further, please email our Service Director Jessica Montoya at jsmithson@jerrysautogroup.com or give us a call at 410-661-5700.

October 14, 2022

The service rep, Brooke Cymek, was very professional. She answered all my questions and contacted me as soon as my truck repairs were complete. She was readily available when I arrived to assist me in co More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Oct 17, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us such a stellar review and kind words on Brooke! We look forward to seeing you on your next visit!

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