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Jerry's Toyota - Service Center

Baltimore, MD

4.2
288 Reviews

288 Reviews of Jerry's Toyota - Service Center

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December 22, 2022

Good service. Excellent waiting area. I would recommend them to all my friends and family . More

by Dundalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 23, 2022 -

Jerry's Toyota responded

Thank you for choosing Jerry's and referring us to your friends and family! We appreciate your kind words and always look forward to having you in for service.

December 15, 2022

Service was thorough. Customer service was professional. Scheduling online was easy. Time waiting was long, 2 hours and 15 min. More

by Dkopeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Dec 16, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us this feedback! We will forward the concern of the wait time to our management team to continue working on our time frames. If you need anything at all, please let us know! Take care!

December 14, 2022

My service rep Brook was in timely communication with details about car service and was appreciated. More

by lnicholsonsykes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 15, 2022 -

Jerry's Toyota responded

What a wonderful review of Brook and our service department. Thank you for leaving it.

December 06, 2022

Check in for repair was quick and efficient. Car was ready when promised. Waiting time was 2 hours for 40k service. More

by Sgbruck520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Jerry's Toyota responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s!

December 05, 2022

Hello, it's been a while but figured I'd post again. Got a response from the review that I left on Google, but I already made my peace with the fact that they did not reimburse me and since it's been a More

by pjfal1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Jerry's Toyota responded

We are sorry to hear about your experience. If you would like to discuss further please call us at 4106615700.

Dec 06, 2022 -

pjfal1976 responded

Thank you for the response but it has already been awhile and I am not wasting anymore of my time dealing with unethical businesses. Have a great day!

December 03, 2022

I have been doing business with Jerry’s Toyota for years. Great customer service- easy in, easy out. Love the shuttle service that I have used a few times. My advisor, Brooke, is great to work with- she is a More

by Cathymarkocm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 04, 2022 -

Jerry's Toyota responded

Thank you for sharing your review. We appreciate your business!

December 01, 2022

The staff is pleasant and keeps you updated Ryan was apologetic about the length of time (2 hrs) More

by Kightloft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
Dec 02, 2022 -

Jerry's Toyota responded

Thank you for providing us feedback on your experience with our service department. We appreciate your kind words on Ryan and our staff. We are sorry that the wait time for service was longer than expected and we will provide this feedback to our management team to continue to strive harder. Thank you.

November 27, 2022

Great service, best TV ever! Go early in and out, so you can start your day! More

by station_hundred0h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yong He
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Jerry's Toyota responded

WE love to hear how wonderful your experience with us was! Thank you for choosing Jerry's!

Nov 27, 2022 -

station_hundred0h responded

Great service

November 21, 2022

Came for one tire change at 2:40pm and left at 6pm. Expected better from Jerry’s Toyota. Unprofessional from their end nothing Im sorry for the long wait. Just gave my car and boom I left. More

by bryan.medrano2434
Recommend Dealer
No
Employees Worked With
Ed Hiken, Stuart Weinstein
Nov 22, 2022 -

Jerry's Toyota responded

We are very sorry to hear how we underperformed in our service times for your vehicle. We have taken your review and provided it to our management team. If you would like to discuss your experience further, please feel free to email our service manager at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700. Thank you.

November 16, 2022

Jeff provided exceptional service in a timely manner. Highly recommend him and the service department More

by danderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Morton, Neal Hillenburg
Nov 16, 2022 -

Jerry's Toyota responded

Thank you for leaving such a positive review on Jeff and the services provided for your vehicle. We appreciate you for choosing Jerry's and look forward to seeing you at your next visit!

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