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Jerry's Toyota - Service Center

Baltimore, MD

4.2
283 Reviews

283 Reviews of Jerry's Toyota - Service Center

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January 18, 2023

100% satisfied. ...squeeze me in same day to get service with no hesitation,and very comfortable waiting area. More

by tonymaggsr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Jerry's Toyota responded

We are so happy to hear how wonderful your experience with us was. Thank you for choosing Jerry's and we look forward to seeing you on your next service visit!

January 18, 2023

I went to have tires rotated and was told I needed new tires. I informed them that I would wait. When I checked the tire pressure, each tire had a totally different reading. Not happy More

by Eviearmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Jan 19, 2023 -

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our service manager Neil Hillenburg at nhillenburg@jerrysautogroup.com if you would like to discuss your experience further.

Jan 19, 2023 -

Eviearmen responded

I did call the next day and was told by Chris to return and have the tires checked again. I returned and the matter was taken care of. Thank you for your assistance. Evelyn

January 12, 2023

Great service, specially the customer service from Mrs Yolanda. She is very helpful and efficient. More

by GMartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively! We look forward to having you back.

January 12, 2023

Our service representative, Amanda, was professional, informative, and quite patient. She answered all my questions and the quote was what was charged upon pickup. No hidden surprises. More

by analogmanofthe70s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Jan 13, 2023 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Thank you for choosing Jerry's!

December 30, 2022

Brooke in service was very helpful and helped me access my extended warranty which saved me money and got the work done timely! More

by Kerry
Recommend Dealer
Yes
Employees Worked With
Brooke Cymek
Jan 03, 2023 -

Jerry's Toyota responded

Thank you for taking the time to leave us a positive review on your experience and your kind words on Brooke!

December 22, 2022

Good service. Excellent waiting area. I would recommend them to all my friends and family . More

by Dundalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 23, 2022 -

Jerry's Toyota responded

Thank you for choosing Jerry's and referring us to your friends and family! We appreciate your kind words and always look forward to having you in for service.

December 15, 2022

Service was thorough. Customer service was professional. Scheduling online was easy. Time waiting was long, 2 hours and 15 min. More

by Dkopeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Dec 16, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us this feedback! We will forward the concern of the wait time to our management team to continue working on our time frames. If you need anything at all, please let us know! Take care!

December 14, 2022

My service rep Brook was in timely communication with details about car service and was appreciated. More

by lnicholsonsykes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Dec 15, 2022 -

Jerry's Toyota responded

What a wonderful review of Brook and our service department. Thank you for leaving it.

December 06, 2022

Check in for repair was quick and efficient. Car was ready when promised. Waiting time was 2 hours for 40k service. More

by Sgbruck520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2022 -

Jerry's Toyota responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s!

December 05, 2022

Hello, it's been a while but figured I'd post again. Got a response from the review that I left on Google, but I already made my peace with the fact that they did not reimburse me and since it's been a More

by pjfal1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2022 -

Jerry's Toyota responded

We are sorry to hear about your experience. If you would like to discuss further please call us at 4106615700.

Dec 06, 2022 -

pjfal1976 responded

Thank you for the response but it has already been awhile and I am not wasting anymore of my time dealing with unethical businesses. Have a great day!

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