Back

Jerry's Toyota - Service Center

Baltimore, MD

4.2
288 Reviews

288 Reviews of Jerry's Toyota - Service Center

Sort by
April 28, 2023

Dealership was clean and comfortable. The staff were professional and provide the information required to make repair decisions. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively! We look forward to seeing you on your next visit!

April 18, 2023

Efficient, very good service. Done when expected. Very pleased with the overall auto service experience for this 5,000 mile service More

by Zoomie1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Lambert
Apr 18, 2023 -

Jerry's Toyota responded

Thank you for providing a wonderful review of your experience with us and for choosing Jerry's!

April 05, 2023

From the moment I drove into the queue, I found everyone the service dept. to be extremely positive. Keon, my rep. was very friendly and helpful. He answered my questions and offered suggestions for me More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Lambert
Apr 06, 2023 -

Jerry's Toyota responded

Thank you for your kind words on our staff and the experience provided for you and your vehicle! We look forward to seeing you on your vehicle’s next visit!

April 01, 2023

I went into the dealership for general inspection. My service advisor was Yolanda. She was very nice and considerate. More

by pat112000
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Jerry's Toyota responded

It’s our pleasure to serve you! Thank you for your kind words on Yolanda and we look forward to seeing you on your next visit!

Apr 03, 2023 -

pat112000 responded

Thank you for letting me know that you liked my response.

March 24, 2023

Customer service is very good service representatives are pleasant and knowledgeable willing to be of service More

by DLRobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery L
Mar 25, 2023 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our Jerry's Service Department! Thank you for taking the time to provide this review and we look forward to seeing you on your next visit!

March 21, 2023

Visiting here from houston and needed a car maintenance, these people are phenominal! Real nice and easy to talk to, the service was also fast, this place is highly recommended. More

by Carlze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
Mar 22, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively! We are so happy to hear such a wonderful review and hope you have a safe trip back home to Houston!

March 02, 2023

Nice waiting room with wifi and coffee. Service advisor was nice. I was told I had to pay a $150 fee to diagnose a glovebox latch not working. Sorry but this is ridiculous. We are not tal More

by frankblock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Icenroad
Mar 05, 2023 -

Jerry's Toyota responded

Thank you for providing your feedback on your experience with us! If you would like to discuss your experience further, please reach out to our Service Manager at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700.

February 21, 2023

I went to dealership to service my vic they did not even fill my windshield water did they even checked my vic. More

by Sanjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yolanda Daughtry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Jerry's Toyota responded

Thank you for leaving us feedback on your visit, if you would like to discuss the inadequacies of your visit further, please email our service manager at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700.

February 18, 2023

Easy appt scheduling Kept me informed and beat expected. Ompletion time. Staff cheerful. Facility clean and well appointef More

by jvpaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
Feb 19, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry’s so positively!

February 18, 2023

Yolanda is an excellent service adviser. she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is More

by scotfish51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2023 -

Jerry's Toyota responded

Thank you for reviewing Yolanda and the service provided for you and your vehicle! We appreciate your kindness and look forward to having you back on your next visit!

...
10
...