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Jerry's Toyota - Service Center

Baltimore, MD

4.2
300 Reviews

300 Reviews of Jerry's Toyota - Service Center

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February 21, 2025

The person who answered the phone was very polite and respectful and very nice and the service provided was very good and helpful and the service writer was very nice and helpful and friendly communicati More

by Howardlwaters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Sorry! I don’t know why !I pay at first service $247 I miss my amount . More

by rammalla060
Recommend Dealer
No
Employees Worked With
No words
Feb 13, 2025 -

Jerry's Toyota responded

I’m sorry to see your visit warranted this review. Please email our general manager at MattB@JerrysAutoGroup.com if you would like to discuss your experience further.

February 12, 2025

Very unhappy w the communication and do not wish an encounter w Jerry’s toyota on my worst enemy More

by U
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Jerry's Toyota responded

Thank you for taking the time to detail your experience, our service manager will be happy to discuss your visit further at jmontoya@jerrysautogroup.com.

February 12, 2025

Technician, Sunny was great as always. Very thorough but never oversells. I will keep going back. More

by jsgood340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Jerry's Toyota responded

We're happy to hear you had such a positive experience with our team! We look forward to having you back.

February 07, 2025

REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI More

by lou.tomaschko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacye Giallousis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Sering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Foremann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our service department! Your comments have been heard and will be brought to the notice of management so we can better serve you and our other customers.

January 23, 2025

They did a good job checking out and repairing my car after a small incident. The service writer Amanda was very helpful, professional and explained everything I asked about. She seemed very knowledgeab More

by COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Jerry's Toyota responded

We appreciate the kind words about our staff, and your positive review!

January 03, 2025

The service from this dealership is great. The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying an More

by JLGeen147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Southard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Christopher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Jerry's Toyota responded

Thank you for sharing your experience at our dealership with multiple employees, we truly appreciate your business!

January 03, 2025

There is one thing you can always count on at Jerry’s Toyota…the service! More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Jerry's Toyota responded

Thank you for sharing your review, we love to hear about your service experience!

January 03, 2025

Very good service, everyone very courteous. Amanda was pleasant and helpful.Will come back again. More

by mrinwasiejora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Jerry's Toyota responded

Thank you for taking the time to share your review, we appreciate your business!

December 07, 2024

I had a great experience from the reception to the customer service person was awesome. Timeliness and well cultured and friendly service. I love everything about Jerry toyota and the team ❤️ More

by tayoolumide2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Dec 09, 2024 -

Jerry's Toyota responded

We're so glad to hear that you had such a positive experience at Jerry's Toyota! Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. We appreciate your kind words about our staff and their dedication to providing excellent customer service. Thank you for choosing Jerry's Toyota!

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