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Jerry's Toyota - Service Center

Baltimore, MD

4.2
291 Reviews
Call Service Center (410) 661-5700

291 Reviews of Jerry's Toyota - Service Center

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December 07, 2024

I had a great experience from the reception to the customer service person was awesome. Timeliness and well cultured and friendly service. I love everything about Jerry toyota and the team ❤️ More

by tayoolumide2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Dec 09, 2024 -

Jerry's Toyota responded

We're so glad to hear that you had such a positive experience at Jerry's Toyota! Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. We appreciate your kind words about our staff and their dedication to providing excellent customer service. Thank you for choosing Jerry's Toyota!

December 05, 2024

We bought our car at Jerry’s and had an informed, attentive and nice sales person. We get service on our car at Jerry’s - easy to schedule online, options to wait or not, and maintenance is explained More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2024

Very efficient and helpful. People were very nice.We will be back in a few months. More

by Darth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Jerry's Toyota responded

Thank you for your kind words, Darth! We're glad to hear that you had a positive experience at Jerry's Toyota. We appreciate your business and look forward to serving you again in the future.

November 23, 2024

Great service, didn’t have to wait as long as I expected. Jamie was great. More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Nov 25, 2024 -

Jerry's Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Jamie. We appreciate your business and look forward to serving you again in the future.

November 19, 2024

Clean, thorough. Text tracking of service very poor. Text messages informed of potential ssfety issues requiring immediate attention. Jaime helped with one of those m More

by wcarter5631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIme Christopher
Report | Print
Nov 25, 2024 -

Jerry's Toyota responded

Thank you for your feedback. We appreciate you bringing the issue with text tracking to our attention. We will investigate this matter to improve our communication with customers. We're glad that Jamie was able to assist you with the major repair decision. Your satisfaction is our top priority, and we strive to provide clear and helpful information to all our customers. Thank you for your continued business. We look forward to serving you again in the future.

November 09, 2024

Service was ok , maintenance light reset . Staff were friendly and respectful. . I. I’ll always come back for service More

by Cons10ce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
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Nov 11, 2024 -

Jerry's Toyota responded

We're glad you had a great experience at Jerry's Toyota !

November 06, 2024

Jerrys good and servise adviser jennifer was the best. Very cooperative Listen and get the job done you come for 👍👍👍 More

by Younis Nazir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Jerry's Toyota responded

Thank you for sharing your service experience with Jennifer, we appreciate your business!

October 24, 2024

I always have a great fantastic pleasurable experience at Jerry’s Toyota The service is first class More

by Batmanthomasmcbryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Jerry's Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Jerry's Toyota. Our team strives to provide top-notch service, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!

October 03, 2024

I am very, very pleased with Jerry's Toyota. I refuse to let any other place do work on my truck. I never worry about the quality of the work. I know my truck is in good hands. I always tell peo More

by T. Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Jerry's Toyota responded

Thank you so much for your kind words, T. Warren! We're thrilled to hear that you're so satisfied with the work we do at Jerry's Toyota. Your trust and loyalty mean a lot to us. We're committed to providing the highest quality service and peace of mind to all of our customers. Thank you again for choosing Jerry's Toyota!

October 03, 2024

I have bought my last two cars from Jerry’s Toyota. And will happily do again when necessary. The service is also excellent, informative. Ryan made this maintenance easy. All is much appreciated! . More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Jerry's Toyota responded

We're thrilled to hear that you've had such positive experiences with us at Jerry's Toyota. Our team strives to provide exceptional service, and we're delighted to know that we met your expectations. Thank you for highlighting Ryan's excellent work. We're proud to have such dedicated team members who go above and beyond to ensure our customers are satisfied. We look forward to serving you again in the future.

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