Jerry's Toyota

We have been shopping for a "particular" pre owned Toyota for quite a while. We wanted one interior color and would consider 2 exterior colors. We broadened our search to a 100 mile radius and contacted seve for quite a while. We wanted one interior color and would consider 2 exterior colors. We broadened our search to a 100 mile radius and contacted several Toyota dealers in the search. Some of them never returned our call. We were immediately impressed with Jerry's Toyota as a dealership, and Jason Henry, not only because of their courtesy, but also with Jason's constant communication with us. He contacted us by both email and phone whenever something new became available and finally, when the car we were looking for came into their showroom as a trade in on a newer car. Jason was ALWAYS professional and never pressured us. His communication skills are excellent and we never had to wait long for a reply when we contacted him even in the later hours of the evening. We were surprised when we sent him an email after 9:30PM thinking we would get a response the next day. It came within minutes. It was truly the most pleasant purchase experience we have ever had. Kathleen made the financial transaction quick and yet explained everything we were signing thoroughly. We both appreciated the fact that she was organized and expedited the process in a timely manner. Based upon our experience with these two people, we would not only return to buy another car, but would have no hesitancy in referring them. More

Everyone at the Dealership was helpful and friendly. I am confident that John was completely upfront with me, extended me every courtesy and gave me the best deal possible. He listened to my every concern an confident that John was completely upfront with me, extended me every courtesy and gave me the best deal possible. He listened to my every concern and request and did everything in his power to make sure I got the car I wanted. I walked away with an awesome new car and an awesome deal. Since my old car was completely undriveable, I was sure that the process of buying a car was going to be painful and time consuming process, but it was easily the least stressful and best purchase I've ever felt that I've made. All dealership experiences should be like the one I had today with John. I will literally send everyone I know here, and to the people I worked with. In these economic times, trusting an establishment to give you a fair deal and honest advice is a tremendous commodity. Jerry's Toyota should be proud that it has employees like John as their representatives to the public. John went above and beyond, showing me the technological features of the Prius and getting my phone synced into the bluetooth system. Looking forward to continuing my relationship with Jerry's Toyota, as I also picked up the Jerry's Tire For Life Program for FREE!!!! More

I really prayed hard to get the car that I want. I was led to Jerry's Toyota and true enough everything went great. Priscilla is the best! She was friendly and accommodating. She gave me the best service led to Jerry's Toyota and true enough everything went great. Priscilla is the best! She was friendly and accommodating. She gave me the best service and offer that she can extend to me. Thanks, Priscilla. Gf Middle River, MD More

I've had the opportunity to deal with Jerry's service team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The ne team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The necessary parts were on back order for five weeks and once they arrived, we had the unfortunate experience of having to return the car four times before the repair was successfully completed. I'm keeping my fingers crossed with this last repair. My first reaction to the ordeal was to become angry at the people doing the work. It was only with time that I realized my issue is with Toyota, not Jerry's, and the problem of faulty or failing parts is as much a frustration for the dealer as it is for the customer. And so while I cannot say that I have been pleased by the performance of my car to date, I do want to acknowledge the team at Jerry's for their professionalism, courtesy and fortitude. Dealers sometimes get a bad reputation, not always undeserved, but perhaps sometimes customers have unrealistic expectations that can account for as much of the problem. Once the folks at Jerry's realized what was happening, Jason, Jamie and Joy all went out of their way to be accommodating and helpful. For that I am very appreciative. More

When I went into the dealership, I didn't know what to expect. So when I got a cute salesman who was forthright and honest, what a blessing. He took me from start to finish and I couldn't be happier. I go expect. So when I got a cute salesman who was forthright and honest, what a blessing. He took me from start to finish and I couldn't be happier. I got the right car, at the right price from the perfect gentleman. More

Did our 6-month service and had several settings altered (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our bo (removed the annoying backup beep). The service done by the shop itself was done well, and the staff was helpful. The one problem was with our body work. We had several scratches to remove, and apparently the dealer has someone come in one day a week to do these jobs. The scratches were removed, but the job was not cleaned up very well. There is a white waxy substance on our window frames which does not come off. There was dust all over the area of the scratches. Just not very professional. More

Jason was very forthright in his dealing with us. We told him the amount we had budgeted for the car. He brought in the car we wanted for that amount. When we mentioned two problems that were noted during th him the amount we had budgeted for the car. He brought in the car we wanted for that amount. When we mentioned two problems that were noted during the test drive, he took care of them right away. More

Mr. John Good is the best service advisor that I have experienced within my 42 years of owning an automobile. John has been with Jerry's for at least 15 years. He is the main reason that I keep going b experienced within my 42 years of owning an automobile. John has been with Jerry's for at least 15 years. He is the main reason that I keep going back to Jerrys. Several months ago I was given the misinformation that he was no longer an employee there, and would have made an appointment with a different service center had I not been able to speak with John Good. More

I had an awful experience at Jones Junction on 6/30 and I called Jerry's at 8:30 to see what they had available. I spoke to Shawn and he was willing to do anything he could do, but we decided to make the de called Jerry's at 8:30 to see what they had available. I spoke to Shawn and he was willing to do anything he could do, but we decided to make the decision to wait till the next day. The next day I spoke to Shawn Graham and he scheduled an appointment for me to be seen that night. I met with EJ Hightower- who was amazing! He was so helpful, kind, respectful and courteous. Unbelievalbe. The price was just what I needed and the car just what I wanted. He contacted another dealership and I left the next day with the car. The finance officer- Hightower was great and went at the perfect speed for me! I will never be able to express how surprised I was at how easy it all was and how helpful and genuine everyone was. I will never forget the experience and you have a devoted customer for life. Thank you! More

My son and I went to this dealership after visiting 6 other dealerships. We were treated fairly and pleasently throughout our whole process. Let alone they had the exact vehicle in stock and ready for de other dealerships. We were treated fairly and pleasently throughout our whole process. Let alone they had the exact vehicle in stock and ready for delivery at the time of delivery as promised. Is there anything else that can be asked for? Fantastic service, the right price and delivered in a timely fashion? Oh yea...and free tires for as long as the own the truck. More