Jerry's Toyota

My husband and I went to the dealership on the recommendation from our sister because of John Huemmer. Let me tell you, she built him up like he was a god and let me tell you....he delivered. He t recommendation from our sister because of John Huemmer. Let me tell you, she built him up like he was a god and let me tell you....he delivered. He took us from start to finish and made sure that every step went smoothly and easily. I only hoped that everyone was like him, yet we heard the people who had the salesman sitting next to him complaing about how arrogant that there salesman was to them. We wanted to tell them about John, but John said that that wouldn't be right. Just another thing that was great about John, he even looked out for the people who work with him. More

Friendly, straight shooters, none of the typical car dealer stuff. I will be back for another Toyota from Jerry's Toyota in the future! Service and sales departments are all excellent. I also wanted to dealer stuff. I will be back for another Toyota from Jerry's Toyota in the future! Service and sales departments are all excellent. I also wanted to just put a quick comment about their business office - they were exceptional and got me the financing I needed. More

This was a great experience! I saw the car that I wanted, they helped me promptly, showed me all the features and told me what all my options were! I got a payment that was actually lower than I was expectin they helped me promptly, showed me all the features and told me what all my options were! I got a payment that was actually lower than I was expecting! Absolutely terrific! Thank you! Will tell all my friend and neighbors... don't waste your time shopping other Toyota dealers. The Customer Service team was helpful with emails and sending photos of different cars...Huntley was great! More

Our experience at Jerry's was one of the most pleasant I have ever experienced in all my years of purchasing new cars. E.J. & Sean, were friendly, knowledgeable, and very professional. Virtually all of our have ever experienced in all my years of purchasing new cars. E.J. & Sean, were friendly, knowledgeable, and very professional. Virtually all of our contact was done via the internet and Jerry's beat six other dealers price wise. Once we had settled on a price, a quick trip to the dealership to meet E.J. and the deal was sealed. My wife and I are return customers to Jerry's and would not hesitate to deal with E.J. in the future. More

Everyone at the Dealership was helpful and friendly. I am confident that John was completely upfront with me, extended me every courtesy and gave me the best deal possible. He listened to my every concern an confident that John was completely upfront with me, extended me every courtesy and gave me the best deal possible. He listened to my every concern and request and did everything in his power to make sure I got the car I wanted. I walked away with an awesome new car and an awesome deal. Since my old car was completely undriveable, I was sure that the process of buying a car was going to be painful and time consuming process, but it was easily the least stressful and best purchase I've ever felt that I've made. All dealership experiences should be like the one I had today with John. I will literally send everyone I know here, and to the people I worked with. In these economic times, trusting an establishment to give you a fair deal and honest advice is a tremendous commodity. Jerry's Toyota should be proud that it has employees like John as their representatives to the public. John went above and beyond, showing me the technological features of the Prius and getting my phone synced into the bluetooth system. Looking forward to continuing my relationship with Jerry's Toyota, as I also picked up the Jerry's Tire For Life Program for FREE!!!! More

I appreciate Frank helping us with our lease. He was very knowledgeable and took the time to explain leasing to us which we knew nothing about. We visited another dealership who couldn't tell us the details knowledgeable and took the time to explain leasing to us which we knew nothing about. We visited another dealership who couldn't tell us the details of leasing. Thanks Frank & thanks to Jerry's Toyota for helping us!! More

Great experience at Jerry's Toyota in Baltimore. We purchased 2 vehicles and Mr. Huemmer was great to deal with. We already sent a friend in, and we HIGHLY recommend Jerry's Toyota & John Huemmer fo purchased 2 vehicles and Mr. Huemmer was great to deal with. We already sent a friend in, and we HIGHLY recommend Jerry's Toyota & John Huemmer for the purchase of a vehicle. It's good to see that there are outstanding dealerships to deal with that hire good salespeople. Thank You! Ken More

We have been shopping for a "particular" pre owned Toyota for quite a while. We wanted one interior color and would consider 2 exterior colors. We broadened our search to a 100 mile radius and contacted seve for quite a while. We wanted one interior color and would consider 2 exterior colors. We broadened our search to a 100 mile radius and contacted several Toyota dealers in the search. Some of them never returned our call. We were immediately impressed with Jerry's Toyota as a dealership, and Jason Henry, not only because of their courtesy, but also with Jason's constant communication with us. He contacted us by both email and phone whenever something new became available and finally, when the car we were looking for came into their showroom as a trade in on a newer car. Jason was ALWAYS professional and never pressured us. His communication skills are excellent and we never had to wait long for a reply when we contacted him even in the later hours of the evening. We were surprised when we sent him an email after 9:30PM thinking we would get a response the next day. It came within minutes. It was truly the most pleasant purchase experience we have ever had. Kathleen made the financial transaction quick and yet explained everything we were signing thoroughly. We both appreciated the fact that she was organized and expedited the process in a timely manner. Based upon our experience with these two people, we would not only return to buy another car, but would have no hesitancy in referring them. More

I really prayed hard to get the car that I want. I was led to Jerry's Toyota and true enough everything went great. Priscilla is the best! She was friendly and accommodating. She gave me the best service led to Jerry's Toyota and true enough everything went great. Priscilla is the best! She was friendly and accommodating. She gave me the best service and offer that she can extend to me. Thanks, Priscilla. Gf Middle River, MD More

I've had the opportunity to deal with Jerry's service team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The ne team sooner than I would have liked. My 2010 RAV 4 started having problems in late June with what turned out to be a timing chain tensioner. The necessary parts were on back order for five weeks and once they arrived, we had the unfortunate experience of having to return the car four times before the repair was successfully completed. I'm keeping my fingers crossed with this last repair. My first reaction to the ordeal was to become angry at the people doing the work. It was only with time that I realized my issue is with Toyota, not Jerry's, and the problem of faulty or failing parts is as much a frustration for the dealer as it is for the customer. And so while I cannot say that I have been pleased by the performance of my car to date, I do want to acknowledge the team at Jerry's for their professionalism, courtesy and fortitude. Dealers sometimes get a bad reputation, not always undeserved, but perhaps sometimes customers have unrealistic expectations that can account for as much of the problem. Once the folks at Jerry's realized what was happening, Jason, Jamie and Joy all went out of their way to be accommodating and helpful. For that I am very appreciative. More