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Jerry's Toyota
Baltimore, MD
903 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 903 reviews
March 10, 2011
Priscilla is very personable and easy to talk to. I feel she went above and beyond to help me and not just treat me like another sale toward her sales quota. It just so happens Priscilla sold me my first To she went above and beyond to help me and not just treat me like another sale toward her sales quota. It just so happens Priscilla sold me my first Toyota 11 years ago. I think that alone speaks volumes. Thank you Priscilla, you are the best in my book! More
by 266482
Employees Worked With
Priscilla Njoku
March 07, 2011
Help me lower my payments. I had to pay 13% interest on the vehicle I had, which was to much, I needed a lower payment and they worked with me. Also the 6000 vaucher I recieved in the mail post bankruptc the vehicle I had, which was to much, I needed a lower payment and they worked with me. Also the 6000 vaucher I recieved in the mail post bankruptcy help too. I have bought Toyota's for 25 years and I really like them More
by morans
Employees Worked With
Jason Henry
March 04, 2011
This was a great experience. Jason was extremely helpful, worked with me to get a better loan than the pre-approved one I walked in with, and didn't try any cheap "used car salesman" techniques. It helpful, worked with me to get a better loan than the pre-approved one I walked in with, and didn't try any cheap "used car salesman" techniques. It was awesome and I would definitely come to this dealership again! Thanks Jason!!! More
by unclestewy
Employees Worked With
Jason Henry
February 24, 2011
Jason was fantastic to work with. He was extremely friendly and made my experience delightful. I would recommend everyone to see him because of how great he is! Jason listened to what I was looking f friendly and made my experience delightful. I would recommend everyone to see him because of how great he is! Jason listened to what I was looking for and produced it. It was so nice he followed up to see if i liked my decision and asked how the car was! More
by asolek1
Employees Worked With
Jason Henry
February 11, 2011
This is the fifth Toyota we have bought over the years and the second bought from Jerry's. The first was quite a few years ago and I hadn't been serioiusly in the market for a new car, dropped in at Jerr and the second bought from Jerry's. The first was quite a few years ago and I hadn't been serioiusly in the market for a new car, dropped in at Jerry's on a whim to look at my "dream" car at the time and was offered an amazing deal with no negotiation. No one familiar with the car and pricing believed that I could have gotten such a great deal and with no battles. This time around I had done a huge amount of research and knew exactly what I wanted and how much I'd pay and went shopping amongst 7 different local dealers. I had heard the line that all those online prices were misleading because they don't include destination and other hidden charges. Before I talked serioiusly with Jerry's there was only one dealer getting close to my price and that was the furthest from home. Several of the dealers that contacted me via email in response to internet requests ignored my attempts to get more information via email and repeateedly sent form-letter e-mails with no additional information. Others made personal contact but couldn't come close to my price. The non-internet contacts I made couldn't come close to my price. When I asked Sean Lyons at Jerry's via e-mail about the "hidden" charges he spelled out exactly what charges needed to be added to the internet price for direct comparison - all the answers were direct and proved to be correct when the deal was finalized, and the price (internet listed plus those charges) was still very competitive when compared to what other dealers had agreed to. When I finally reached my "fish or cut bait" point I called Sean and asked if he could shave off the last few hundred to get to "my" price he did - on the phone and on the spot (no "I'll see about that and get back to you). There was a glitch in locating the exact vehicle, and when I left the dealership after pruchasing the car I realized the car I had bought didn't have the exact equipment I had expected. I really expected to be told that I signed the papers and the deal was done. Instead Huntley (sales) made sure they installed the extra equipment at no extra cost, which it turns out was a huge concession as the price I had paid turned out to at least partially reflect the missing options. I was really ready to do battle and instead they bent over backward to make sure I was satisfied. More
by erv
Employees Worked With
Sean Lyons, Huntley Duhany
January 19, 2011
We have been thinking about buying a Prius for a long time. The dealership had the car we wanted in stock. The sales and finance people were friendly and helpful and made our purchase easy. The "Toyot time. The dealership had the car we wanted in stock. The sales and finance people were friendly and helpful and made our purchase easy. The "Toyotathon" 0% financing was an incentive to buy when we did. More
by BPhilipson
Employees Worked With
Matthew Pless
January 17, 2011
Jason Henry and Corey Hightower went the extra distance for me. I was being scammed by another major dealership and i didnt know what to do I called the MVA and the represenative I talked with wasnt helpfu for me. I was being scammed by another major dealership and i didnt know what to do I called the MVA and the represenative I talked with wasnt helpfull at all. They helped me tremendously i really appreciate peolple like these two men. I thank God for leading me to this particular dealship and Toyota for hiring people like them. God has blessed these two men with not only a caring heart and a great buisness mind but families for them to love, check out their office pictures. Thank You, Larrita Hayworth More
by mrslarrita
Employees Worked With
jason henry
January 17, 2011
The first contact that I had with the dealer which was two days prior to purchasing the vehicle was very pleasant. All of the questions that I needed answered was provided without hesitation. When I arriv two days prior to purchasing the vehicle was very pleasant. All of the questions that I needed answered was provided without hesitation. When I arrived at the dealership I was greeted by the sales person Jason Henry, who was curtious, friendly, and knowledgeable. Mr.Henry was not pushy which made the experience very pleasant. I would recommend the dealer to anyone that is in need of a new or used vehicle. More
by kratos6118
Employees Worked With
Jason Henry
January 17, 2011
Rashid was the salesman who when he gave me the document where I am supposed to review him, he INSISTED I give him the highest score in every category. He was so arrogant about this. He also told me that where I am supposed to review him, he INSISTED I give him the highest score in every category. He was so arrogant about this. He also told me that if it was him, he would do something else with the downpayment money instead of putting it on the car. The service department is horrible and treated me with billigerance and arrogance. This attitude carried on from the service clerk to the service manager. I called to have something looked at that was still under warranty and he kept telling me that i had to pay for it. IT WAS UNDER WARRANTY. I took the car to another Toyota dealership who told me there was a recall on that part and I had it done at no cost under the recall. After the work was done I called Jerrys Toyota service dept and spoke to the service manager regarding this. He said that the other dealership was crooked and performed the warranty work on the sly. With the same consistant arrogance. Jerrys is very close to where I live but I go out of my way to service my car and buy a car at another dealership. This place sucks and they treat women terribly. Someone I know works for the MD states attorney office and said they have hundreds of complaints on this dealership. Dont bother going here they have horrible attitudes, want to argue with you, and lie to the customers. More
by takethehighroad
Employees Worked With
Rashid, John Goode in Service. Sales manager
December 29, 2010
I love my van!!! The people was so nice and friendly, they even gave us time to think it over about buying the van... there was no pressure and they were easy and friendly enough to deal with. I even cam they even gave us time to think it over about buying the van... there was no pressure and they were easy and friendly enough to deal with. I even came out of there with a goodie bag!! Free tires for life car wash anytime I want it.. AWESOME DEAL!!!! THANK YOU!! More
by sherrie 1953
Employees Worked With
Matthew D. Pless
