Jerry's Toyota

Absolutely one of THE WORST car buying experiences I have ever had. Since I was out of state, I attempted to obtain additional information that was unavailable on their website inventory about a vehicle I w ever had. Since I was out of state, I attempted to obtain additional information that was unavailable on their website inventory about a vehicle I was seriously considering purchasing. Despite providing detailed specifications about the vehicle in which I was interested on numerous occasions, I never received one meaningful reply. . . although I did receive periodic emails from the salesman and General Manager asking me about the type of vehicle in which I was interested and telling me "It's all about (me) at Jerry's!" I accomplished more in 6 hours via email with another dealership (actually closed the deal)than I have in twelve days with this dealership (still have not figured out the specifications of the vehicle I wanted). I'm sure their business model works for some customers, but it CERTAINLY DID NOT WORK FOR ME! More

Excellent experience and no pressure. Very informative and patient with our questions. Knowledgable staff and very courteous. Allowed us to take a test drive and asked us what we wanted to see in a vehic and patient with our questions. Knowledgable staff and very courteous. Allowed us to take a test drive and asked us what we wanted to see in a vehicle. We did not feel pressured to do the deal the first time in. More

Working with Jerry's Toyota for the purchase of my new vehicle was an excellent experience for me, as a first time car buyer. Before coming to Jerry's, I met with Cory at Russel Toyota. I found Russel to vehicle was an excellent experience for me, as a first time car buyer. Before coming to Jerry's, I met with Cory at Russel Toyota. I found Russel to be unfriendly, inflexible and disrespectful to me as a buyer. Furthermore, their offer was the highest quote I received and they didn't even consider my trade in. Russel’s ridiculous offer left no room for negotiation. As such, I walked out without anyone noticing or caring that I left, making it clear to me that they did not want or need my business. It was then that I came to Jerry's and met with Frank Casey who accompanied me on a test drive before sitting down with me at the negotiating table. I couldn't have been at the dealership for more than 2 hours total (including the initial meet and greet and test drive) before Frank was able to give us his best deal, bottom line, on the spot. Since this was only my first day looking, I decided to continue shopping around. First, I sent Frank’s quote back to Cory at Russel, who was again, very rude and replied "I would definitely go buy that car if they have you at [Jerry's quote price]. We are nowhere near that number." Since it was the end of the month, other area dealers swore they could beat the price, but upon meeting them face to face at the negotiating table, none were able to meet or beat the offer provided to us by Jerry’s. We spoke with nearly every dealer Toyota dealer in the greater Baltimore area and in an attempt to earn our business, many made false claims that Jerry's offer must contain hidden fees that would be added in later when it came time to sign the final papers. This was simply not the case. Frank at Jerry’s Toyota was able to give me the lowest, most straight-forward quote while maintaining friendly professionalism throughout the low-hassle negotiation process. Once I selected Jerry’s for my final purchase, I found the signing process to be relatively quick, hassle-free, and most importantly, I found no surprises on the final price tag. I would definitely recommend making Jerry's a first (and last) stop in your search for a new Toyota. More

A little back story on myself before I get into my experience at the dealership. I recently came out of bankruptcy, and was discharged on April 4th, 2011. Needless to say, I was a little nervous comin experience at the dealership. I recently came out of bankruptcy, and was discharged on April 4th, 2011. Needless to say, I was a little nervous coming into a dealership, due to the hunch that I would be judged and immediately dismissed. I walked onto the Jerry's Toyota lot on April 21st, 2011, and was greeted by Mr. Tim Curran. I immediately told him my situation, where I was trying to be at, what I was planning on putting down, and that I would indeed have a co-signer. I also told him that I saw a 2007 Sentra online, and that I was interested in purchasing the vehicle. There was on problem though, there is an inspection and reconditioning fee that would have put the purchase price of the vehicle out of my range. I was told that they could waive the fee for me so that it would stay within the budget that I had made for myself, since I didn't want to fall into the same trap I fell into before by getting more car than I could afford. He offered to let me take a test drive, and I declined simply because my co-signer wasn't there, and would probably want to test drive with me. Not a problem, he handed me his card when I said I was going to head out and discuss the vehicle with my father. He said he would give me a call if the vehicle sold before I returned. Later that night I returned with my father, and we both took the vehicle for a test drive. He didn't even insist to be in the car, he put a dealer tag on the back of the vehicle, and let us take it on a test drive. We got back, noticed a few little things with the vehicle, the biggest one being the passenger seat was stuck and wouldn't adjust forward or back, and we were assured the problem would be taken care of by the time we took delivery. We filled out the credit applications, and since it was so late at night, we went home. The next day I get a call from Tim, 6.4% interest rate from the bank, and to come up that night to fill out the paperwork. We get up there about 5:30 P.M. and the car is waiting right in front of the building for us. We go in, do our paperwork, and everything is done and finished within a matter of an hour. I couldn't have asked for a better experience at Jerry's, especially considering the situation I was in, and that I needed to be at a certain price point. Tim didn't try to pressure me into a car that was out of my range, didn't try to sell sell sell extra services and warranties. From start to finish it was the best vehicle buying experience I've had, especially for someone who just came out of bankruptcy. If you get the opportunity, buy from Jerry's, you won't regret it. More

Second car from here.My Daughter bought a Scion from Will Whitley years ago and I went back hoping to have as great of an experience as then. Unfortunately, Will is no longer there but, John Sanders treated Whitley years ago and I went back hoping to have as great of an experience as then. Unfortunately, Will is no longer there but, John Sanders treated us with the same high standard! Nice to have salesman you can trust. We went in and got what we wanted with no games More

Haven't bought a car in years. As a matter of fact I traded in a 1994 Chrysler Concord. Told Bruce what I wanted and where I wanted to be as far as payment etc. Got what I wanted for less than I thought traded in a 1994 Chrysler Concord. Told Bruce what I wanted and where I wanted to be as far as payment etc. Got what I wanted for less than I thought I was going to pay. Going back in a year to buy a car for my daughter! More

my van was 3000 miles from the end of the warranty, they found a leak I did not know existed and repaired the problem I was having all under warantee. They also offered to replace parts (I paid for) while found a leak I did not know existed and repaired the problem I was having all under warantee. They also offered to replace parts (I paid for) while the labor was covered under the warranty for the problems. they have saved me quite a bit of money. now to wait and see if my original problem is fixed. but they are still a good dealership. More

Jason was awesome, my wife hates buying cars and she said this was the best experience she has ever had. Thanks to Jason's great customer service, and quick service we were able to get in and out with a grea this was the best experience she has ever had. Thanks to Jason's great customer service, and quick service we were able to get in and out with a great quality used car at a fantastic price. Best car buying experience ever!!!!!!!!!!!!!!!!!!!!!! More

Very patient man in Jason; he worked with me for 5 months to make sure I was able to get the used car I wanted. To do that he had to listen, listen, and listen some more. In the end I think he knew more what to make sure I was able to get the used car I wanted. To do that he had to listen, listen, and listen some more. In the end I think he knew more what I wanted than I did. He is a model to his co-workers and one that should take time to listen to. More

Jason was professional, courteous and friendly to me and family. Jason, and all the other Jerry's Toyota representatives, made buying a GREAT used SUV a pleasant experience! I will recommend Jason and Jer family. Jason, and all the other Jerry's Toyota representatives, made buying a GREAT used SUV a pleasant experience! I will recommend Jason and Jerry's Toyota time and time again! Thanks! More