Jerry's Toyota
Baltimore, MD
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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This is the fifth Toyota we have bought over the years and the second bought from Jerry's. The first was quite a few years ago and I hadn't been serioiusly in the market for a new car, dropped in at Jerr and the second bought from Jerry's. The first was quite a few years ago and I hadn't been serioiusly in the market for a new car, dropped in at Jerry's on a whim to look at my "dream" car at the time and was offered an amazing deal with no negotiation. No one familiar with the car and pricing believed that I could have gotten such a great deal and with no battles. This time around I had done a huge amount of research and knew exactly what I wanted and how much I'd pay and went shopping amongst 7 different local dealers. I had heard the line that all those online prices were misleading because they don't include destination and other hidden charges. Before I talked serioiusly with Jerry's there was only one dealer getting close to my price and that was the furthest from home. Several of the dealers that contacted me via email in response to internet requests ignored my attempts to get more information via email and repeateedly sent form-letter e-mails with no additional information. Others made personal contact but couldn't come close to my price. The non-internet contacts I made couldn't come close to my price. When I asked Sean Lyons at Jerry's via e-mail about the "hidden" charges he spelled out exactly what charges needed to be added to the internet price for direct comparison - all the answers were direct and proved to be correct when the deal was finalized, and the price (internet listed plus those charges) was still very competitive when compared to what other dealers had agreed to. When I finally reached my "fish or cut bait" point I called Sean and asked if he could shave off the last few hundred to get to "my" price he did - on the phone and on the spot (no "I'll see about that and get back to you). There was a glitch in locating the exact vehicle, and when I left the dealership after pruchasing the car I realized the car I had bought didn't have the exact equipment I had expected. I really expected to be told that I signed the papers and the deal was done. Instead Huntley (sales) made sure they installed the extra equipment at no extra cost, which it turns out was a huge concession as the price I had paid turned out to at least partially reflect the missing options. I was really ready to do battle and instead they bent over backward to make sure I was satisfied. More
We have been thinking about buying a Prius for a long time. The dealership had the car we wanted in stock. The sales and finance people were friendly and helpful and made our purchase easy. The "Toyot time. The dealership had the car we wanted in stock. The sales and finance people were friendly and helpful and made our purchase easy. The "Toyotathon" 0% financing was an incentive to buy when we did. More
Jason Henry and Corey Hightower went the extra distance for me. I was being scammed by another major dealership and i didnt know what to do I called the MVA and the represenative I talked with wasnt helpfu for me. I was being scammed by another major dealership and i didnt know what to do I called the MVA and the represenative I talked with wasnt helpfull at all. They helped me tremendously i really appreciate peolple like these two men. I thank God for leading me to this particular dealship and Toyota for hiring people like them. God has blessed these two men with not only a caring heart and a great buisness mind but families for them to love, check out their office pictures. Thank You, Larrita Hayworth More
The first contact that I had with the dealer which was two days prior to purchasing the vehicle was very pleasant. All of the questions that I needed answered was provided without hesitation. When I arriv two days prior to purchasing the vehicle was very pleasant. All of the questions that I needed answered was provided without hesitation. When I arrived at the dealership I was greeted by the sales person Jason Henry, who was curtious, friendly, and knowledgeable. Mr.Henry was not pushy which made the experience very pleasant. I would recommend the dealer to anyone that is in need of a new or used vehicle. More
Rashid was the salesman who when he gave me the document where I am supposed to review him, he INSISTED I give him the highest score in every category. He was so arrogant about this. He also told me that where I am supposed to review him, he INSISTED I give him the highest score in every category. He was so arrogant about this. He also told me that if it was him, he would do something else with the downpayment money instead of putting it on the car. The service department is horrible and treated me with billigerance and arrogance. This attitude carried on from the service clerk to the service manager. I called to have something looked at that was still under warranty and he kept telling me that i had to pay for it. IT WAS UNDER WARRANTY. I took the car to another Toyota dealership who told me there was a recall on that part and I had it done at no cost under the recall. After the work was done I called Jerrys Toyota service dept and spoke to the service manager regarding this. He said that the other dealership was crooked and performed the warranty work on the sly. With the same consistant arrogance. Jerrys is very close to where I live but I go out of my way to service my car and buy a car at another dealership. This place sucks and they treat women terribly. Someone I know works for the MD states attorney office and said they have hundreds of complaints on this dealership. Dont bother going here they have horrible attitudes, want to argue with you, and lie to the customers. More
I love my van!!! The people was so nice and friendly, they even gave us time to think it over about buying the van... there was no pressure and they were easy and friendly enough to deal with. I even cam they even gave us time to think it over about buying the van... there was no pressure and they were easy and friendly enough to deal with. I even came out of there with a goodie bag!! Free tires for life car wash anytime I want it.. AWESOME DEAL!!!! THANK YOU!! More
My experience at Jerry's Toyota was great! I was looking for a van and was referred to Jason Henry. From the moment my son and I introduced ourselves to him he was very professional and courteous. looking for a van and was referred to Jason Henry. From the moment my son and I introduced ourselves to him he was very professional and courteous. He always kept me informed of my situation of purchasing a van. I remember sitting at home feeling a little down and Jason called me and asked how was I doing that day. I told him I was a little down and he said let me make your day better, come and get your van. I was so excited I must have thanked him 10 times or more. Jerry's Toyota worked with me and I really appreciated everyone that helped me. I will refer everyone I know to this dealership and to Jason Henry. Thank you! More
My service adviser, John, is exceptional. I live approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is w approximately 30 miles away and I will take both my vehicles in for service, just to have John take care of us. The customer service he provides is well worth the drive and time. I recommend everyone who has a Toyota to go see John for Service. John is professional and very personable. Making appointments for both my Toyota and Nissan is always so easy. While I'm there, he always keeps me updated and if there are additional recommendations, he always gives me his personal opinion (which is greatly appreciated). More
Since last year Jerry's Toyota customer service gone from quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it t quite good to bad, unfortunately. Today it was too much for me to bear, a routine oil change has turned to a big headache. I cannot believe that it takes 4 hours to get oil change!!! In addition, unauthorized charges for some staff you never asked. So you end up paying, as if not they threaten you to keep your car another three hours to put back your old oil plug in. Last time it took for them two hours and 40 min to change my wife's car oil. More
I was told to go to jerrys becuase of john huemmer and he was great; My bf and i got the exact car we wanted at the right payment and the right money down. 3 dealerships told us no....but john took the time was great; My bf and i got the exact car we wanted at the right payment and the right money down. 3 dealerships told us no....but john took the time and make sure everything went the way we needed it to. More