Jerry's Toyota

I have been to Jerry's for service for my old Camry and I had a very good experience (Jayne Best is really Best). She is a very good lady and helped me patiently to go over the issues which I had to fi and I had a very good experience (Jayne Best is really Best). She is a very good lady and helped me patiently to go over the issues which I had to fix in my car. She always try to accommodate me even without prior appointment. But when I went to look for a new Camry, I dealt with Mr. Binod Uprety. This person pretends to help you the best he can, but believe me, he is extremely unprofessional. When we went there, he was busy with some other customer so he asked us to wait and we did (for more than half hour). After he finished his deal with the other buyer, he started touring us to this inventory. When I told him, I would like to buy a silver Camry, he asked me to drive and bring at his front door from the very end of their warehouse. This was extremely unprofessional, as he was asking me to walk back with him to his desk, get they keys from him again walk back to the car and then drive and bring it to the front door. This wasn't my job. Anyways, after I told him, that we can discuss the numbers but I will buy the car in next 2-3 days, then he said that he is busy again and he said that then he can call me later if I am not buying the car the same day. So he didn't even discuss any numbers with me. Moreover, I didn't get any call from him till date. He's just a chatter box with no real professionalism. I recommend this dealership for service and that too if you deal with Jayne Best, but not for sales. More

This message is way overdue. I was there about 4 months ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. While in one of the offices reviewing my trucks service needs there was yelling a couple of offices away. I couldn't help but look and it was so very LOUD! I finished my business and went into the lounge. While waiting I made some inquires and found that the person yelling was the service manager, a Ms. Williams. This was disturbing since she was 'speaking' to a fellow employee. She was irate, irrational and condensending. As the person on the other end of this burage tried to explain it just got louder! Anyway, I returned for some more work recently and apparently things haven't changed. This time she was yelling in front of the parts department with a CUSTOMER! One time might be a fluke, but two times...months apart? I think you might have a problem. Training may be in order. I've come there for years and have never experienced anything like this throughout those years. I'm not ready to give up on Jerrys but I do feel differently when I think about scheduling my wifes camry. I don't want her to observe this behavoir and I really feel bad for the employees! Good luck. I really just thought someone should know. You may contact me by email if you wish to discuss this horrible experience further. Thank you for your time. More

i purchased a vehicle there a few months ago and they told me if i knew anyone else who wanted to buy a car that i would get a referral award of i think 50 dollars. Anyhow i brang in a friend and we wal told me if i knew anyone else who wanted to buy a car that i would get a referral award of i think 50 dollars. Anyhow i brang in a friend and we walked out without buying a car because first the lady thought we wanted to buy 2 cars? I said they are interested in looking at these 2 models and will decide which one based on price. I also said the Le but she was pulling up an L. Then they where telling us there own internet people do not know what they are talking about when it came to price so i had to show them on the Ipad. Yeah they felt a little stupid but then she was coming up with some stuff like we dont qualify for the rebates etc when internet says all people quilify etc. It was a waste of my time so i took them over to Jones Toyota. Now that was a great expierence over there. Jerry needs to see how Jones handles there new and old customers. The only reason why i bought my van there was because they had the color and the price where the same at both dealerships. More

We take our 2005 Toyota Sienna van to Jerry's Toyota last week for scheduled recall work and newly extended warranty work for the power passenger door. The cable that opens and closes then door corrupted and week for scheduled recall work and newly extended warranty work for the power passenger door. The cable that opens and closes then door corrupted and had to be cut to be able to open and close manually. The next day we receive a call from service woman advising the two recall issues have been completed, but not before trying to scare the wife into believing the car needs a timing belt and several hundred dollars worth of minor repairs; air filter replacement $66, etc. No, just fix the recall items and the door. Oh, we can't fix the door as parts aren't in. Excuse me, you said parts were available and made the appointment. No, you gonna have to bring it back later. I ask to talk to someone in charge, owner, manager. I'm told Jerry is the owner but he's dead. What? Ok, the service manager will call you. An hour or so later some man calls, says he's the PR rep, and is calling due to the service manager forgetting and feeling bad about not getting back to you, so she asked me to call. So I after a short conversation, I'm wondering who is this guy as he spoke as if he didin't know what was going on. He said I work for the dealership ... I said you work for Jerry's? He states, "No, Jerry's dead". I said what? Is that some kind of joke? After rambling I asked to talk to the Sales Manager. I just want to know why an appointment was made for our car to fix the door, how come I'm being told now it could be weeks or months till they get the parts. Around 7:00 pm, the service manager calls. I advised him I would like to talk to the Sales Manager but he said he was the one I had to talk to. He then goes on to tell me we shouldn't have had the appointment made for the sliding door as no inspection had been done. I said whoever made the appointment never said anything regarding an accessment. Basically our car has been there all day and night and the door is still not fixed. Then the Service Manager starts harping on we don't do our service work at Jerry's and the air filter being dirty. I said what about the car getting fixed? He advised the parts would be ordered and it could be weeks or months till they received the parts, then we would be able to fix the door. Again, they accessed the door and ordered the parts need to correct problem. A couple days later we get a call to bring the car down parts are in, be done in 4 hours. Yesterday the wife takes the car down and dropped it off. 4 hours later nothing ... 8 hours. still waiting as we goto bed, nothing the next morning ... then at 1:00 pm call comes in advising the bracket on the door is broke and is going to cost $300 plus, then added it'll also cost you $150 to get the part painted. When the car was taken in, the bracket and slide worked perfectly. The door could be manually opened and closed with no problem or effort involved. In fact, the cable operating the door jammed the door and broke when the bracket jammed and started scratching the paint in the first case. I asked to talk to the service manager and instead get called back from a service person saying the bracket was broken and not under warranty. I again asked to speak to the service manager who last week was apologizing and saying anything we can do to help, but I was advised several more times the bracket is broke and needs replacement. I arrived at the dealership to pickup the vehicle before anymore damage can be inflicted. The service manage came out and I explained to him the door jammed when the cable became binded in the bracket. There is no way my wife or myself could damage the bracket as its enclosed behind the door and body of the van. He said Mr. Chaney you're obliviously not happy with our service so take your business elsewhere. We don't want your business so leave our lot. I said that's fine but you broke the door and it scrapes when moving binding up. It wasn't like that when we brought the car in, the door worked perfectly in manual mode with no scraping. The door in auto mode at this time will not shut completely, and looses motion and swings backwards. The door as it is "fixed" by Jerry's now is a hazard and I have a feeling a serious injury will be the result. When our daughter step thru the side door to sit, she told us the carpet where you enter was marked with black markings. My wife looked at the carpet and told the Service Manager something black and sticky is on the carpet. The Service Manager said the whole carpet is dirty. When my wife tried to show him the marks she was referring to, he again said the whole carpets dirty, and to get in her van and leave as they do not want as business. They lie, do incomplete work, spoil the inside of the car where they worked, left the airbox cover off during their inspection, break our previously working side door, and tell my wife and I to leave and not come back as they do not want our business. I'm stunned. My family has been purchasing Toyota's since 1974 when I bought my first 1973 Celica ST. Since then we have purchased 20 plus Toyota's between family. The Service Manager lacks basic customer service skills but after the two "Dead Jerry's" comments I can see training and people skills are missing from the head down. Unbelievable. At the end of the day is our car went with the door operating manually fine with no issues. It is returned to us 12 hours later then the four advised with the door in non-working order. This is definitely a safety issue as with three young children riding in the back of the car, a situation may arise where response to get to the children or remove the children could be hampered and life-threatening with the door as repaired by JERRY'S TOYOTA. Any suggestions on how to proceed against a group of rude and discourteous people would be appreciated as the comments and actions of Jerry's Toyota staff regarding the safety of my children, place them in a perilous position with the installation of a defective door that is not working as designed. More

I was talking with a number of dealerships including this one. Looking to buy a new Toyota Prius. They quoted me the lowest price. I asked specifically over the phone "this is your title price, the only one. Looking to buy a new Toyota Prius. They quoted me the lowest price. I asked specifically over the phone "this is your title price, the only thing to add is taxes and tags, everything else is included?" Shawn, who I was talking to over the phone, said yes that was the total price. Drove to the dealership, dealt with someone else, and they refused to honor the price I had been quoted over the phone. I walked away and bought elsewhere. Never been so disgusted with a place of business. Their word is not their bond. If you get somehting from them, GET IT WRITING. otherwise you will probably have the same problems I did. I recommend going elsewhere. This was the kind of behavior I expext from some scummy fly-by-night dealership. More

Huntley is an excellent sales person. he performs great salesmanship. i would recommend him to everyone i know.huntley really works with u and brightens your day salesmanship. i would recommend him to everyone i know.huntley really works with u and brightens your day More