Jerry's Toyota

I had one of the worse experience trying to buy a car here. They said one price while dealing and there was different price while I was about to sign the paper so, be very careful dealing with these peop here. They said one price while dealing and there was different price while I was about to sign the paper so, be very careful dealing with these people they are bunch of crooks. Staff members as well as manager as not as friendly as you would think they would be since you are going to buy a new car; I was really surprised. Try to avoid this dealer. Even so if you make a deal read all the papers before you sign. More

I had a 1994 Toyota Corolla that I bought new from Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the best and is another reason I stayed with Toyota. John always let me know the work needed to keep my car running and it never broke down. Thanks John Good for your excellent service. More

I bought a used 2012 Avalon earlier this year and unfortunately, 9 months later it was a total loss. I immediately called Jonathon explaining that I wanted the same car or newer. He got me in a 2013 unfortunately, 9 months later it was a total loss. I immediately called Jonathon explaining that I wanted the same car or newer. He got me in a 2013 model and work with me on price. BOTH of my experiences with him has been pleasurable. He SINCERELY cares and is NOT looking for a commission. After the purchase of my first car, Jonathon keeps in touch to make sure I am ok. When stopping in for my scheduled oil change, he'd make a point to come and say hello. My experience has been more than great. I referred my cousin, who purchased a 2014 Corolla the day after I bought my car. I would refer everyone to see JONATHON SANDERS. The best experience Ive ever had in a car dealership, twice. Thanks so much More

Bought a $20,000 Used Toyota with AWD and traction control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hoo control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hook cover, a $12 piece of plastic that covers the tow hook insertion in the front bumper because they called me the FIRST time and said it was ready. Then I go there and waste an hr to find that they can't find it. They sent me to used cars, service, parts, collision shop and so forth. The service manager happened to be there and saw my frustration and had to reorder it and then I had it in a few days. Now, with 4 different tires had I been driving in snowy weather it would've cause damage to my transfer case and differentials (Google 4 different tires with AWD) and tore them up and I would've been out about $4,000+ in repairs had my friend not caught the four different tires on my $20k new "used" car and I would've been stuck with a new car I'm making high payments on that I wouldn't be able to drive, so they showed right there that i was no a priority and they don't care. Next when I find out that with AWD you have to have all the same tires with the same tread design I called them so they could replace them with a set of new matching tires. I mean they get them at cost and could get new Kumos for prolly about $65.00 a piece. Being a new AWD purchaser I didn't know this was such a major issue. I called several times to set appt. with general manager to fix this and he was either out of town, late, in a meeting or just couldn't be bothered. Most likely the last one cause nobody there knows wether to sh_t or go blind when it comes to repairs. They're rude, short and just don't care about wasting your time and energy once you buy your car. Unless it's brand new of course and you take out an extended warranty and like getting the run around from a bunch of people who should be working at White Castle. Service manager tells me to meet him where I bough the car on Joppa Rd and I get there and they're calling and calling him.......no answer. Turns out he's at the Bel Air rd shop which is EVEN worse, if you can imagine. So I pack up my 2.5 yr old and drive al the way to Jerry on Bel Air Rd. I get there and of course, the service manager is in another meeting. Probably on how to fix their awful customer service, but anyways. First they tell me they're gonna get me four new MATCHING tires and I'll be set to go. Then they call back hours later and tell me, "Well you got one Good Year on the back and your spare is a Good Year so were gonna put them on the back and buy you two new ones for the front. They took the cheapest route possible and treated me like an infection all cause I didn't kiss their tails. Well, you know what, when you sell me a 20K car with tires that can tear my transmission apart and them promise me to do the right thing and then cheap out to save a lousy $130 on tires, give me the run around like a cheating spouse and never return my calls what am I supposed to do? Bake you a cake? I mean, really now. They couldn't even get me floor mats for Pete's sake. NEVER AGAIN WILL I BUY A CAR OR SEND SOMEONE THERE AGAIN. They can take their free car washes and oil changes for a year and shove it where the sun don't shine. They'd prolly ruin the paintjob. Go to Nationwide, Bob Bell, Liberty or even Sina as Jerrys is a bunch of clowns that couldn't figure out 4 + 4 with a calculator. Awful service and horrible attitudes are everywhere and they act like they're doing you a favor by being there. Absolutely the worst car buying experience I ever had.I was treated better buying an 01 Escort 10 yrs ago for $2,500 form a used car dealer in the Poconos and got better service, too!!. Their slogan is "It's all about you" but they left the "cheating" part out of it then it would be correct. Good riddance to bad rubbish as I will never set foot in there again once the few months left on my factory warranty wears off. They all suck!!! More

I was interested in purchasing a 2013 Toyota Sienna for my family. After entering a request for bids online, I was contacted by several toyota dealers. In the meantime, I searched online and came across my family. After entering a request for bids online, I was contacted by several toyota dealers. In the meantime, I searched online and came across good deals at three dealerships. I first worked with Kevin Perkins to identify the right vehicle for our needs. He was friendly and responsive and I was surprised at the good price quote I received compared to the other dealers. When the others suggested the offer was not real I asked for it in writing. Kevin sent me an email. I then asked for the Vspec so I could make sure the car had all the features I wanted. Kevin said sure ,but then emailed that his internet manager Andre Edwards refused. I called and said, "hey what's the deal. I just want to make sure that I have an accurate understanding of what I am purchasing before I drive an hour to get to your store.. Kevin lamented that he was not getting any help and he was trying to send teh vspec himself, but he was new and could not figure out how to do it, and that no one would help him. I chose to believe him but at this point I was not feeling good and who knows. I suspected maybe they did not have the car and needed to source it (which would be fine) or that he misquoted me a too low price which I now had in writing. I would totally have understood if he'd said he made a mistake. Disappointed sure, but I would have given the guy a break.. I suggested maybe I should talk to Andre. Kevin said that would help and that Andre would know who I was. When Andre got on the phone and I started to explain. He immediately shouted at me and said I had been working with Kevin since noon because I I was unhappy with price (???!) and that Kevin had been in his office 7 times (?) I said no, I was happy with the price but that other dealers I hads spoken to warned me it was too good to be true, so I just asking for verification of our deal before I drove 40 miles.. He yelled that I should keep other dealers out of his business. I started to explain that I had done the online bid, and just shared that I had found a dealer and car. He said he 'still heard me talking" and he had something to say. He went on to yell that he did not like the internet or talking on the phone and said that he liked customers to come into his store, He then shouted to buy locally and hung up on me. I was shocked at the lack of respect or professionalism and that a dealer would allow someone who would behave that way to have a leadership position. More

I was looking to purchase a 2013 Toyota Corolla S. Called in to the dealership & spoke to Mr Perry Satterfield who told me to come in to the showroom. I advised Mr Satterfield of several different quotes I g in to the dealership & spoke to Mr Perry Satterfield who told me to come in to the showroom. I advised Mr Satterfield of several different quotes I got from a few other dealerships & he PROMISED me he would beat those deals. Mr Satterfield worked very hard in finding me the exact car I wanted including the features I wanted as well. That was great, but what made it an extraordinary experience was that he helped me get an excellent financing deal too. My car I traded in was paid off & I got 0% apr for 5 years. Mr Satterfield made my car buying experience a pleasant one instead of a difficult one. I would recommend Mr Satterfield & Jerry's to anyone. More

Dealing with Sheena has always been a pleasant experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explainin experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explaining the issues with the car, providing options, indicating prices and time frames for completion. I feel I have left my car in good hands with Sheena. More

Service there is always a joy. Never have to go back to get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick up. They never try to make unnecessary repairs; they've talked me out of unnecessary service in the past. Wouldn't go anywhere else now! Thanks Jerry's! More