Jerry's Toyota

I was interested in purchasing a 2013 Toyota Sienna for my family. After entering a request for bids online, I was contacted by several toyota dealers. In the meantime, I searched online and came across my family. After entering a request for bids online, I was contacted by several toyota dealers. In the meantime, I searched online and came across good deals at three dealerships. I first worked with Kevin Perkins to identify the right vehicle for our needs. He was friendly and responsive and I was surprised at the good price quote I received compared to the other dealers. When the others suggested the offer was not real I asked for it in writing. Kevin sent me an email. I then asked for the Vspec so I could make sure the car had all the features I wanted. Kevin said sure ,but then emailed that his internet manager Andre Edwards refused. I called and said, "hey what's the deal. I just want to make sure that I have an accurate understanding of what I am purchasing before I drive an hour to get to your store.. Kevin lamented that he was not getting any help and he was trying to send teh vspec himself, but he was new and could not figure out how to do it, and that no one would help him. I chose to believe him but at this point I was not feeling good and who knows. I suspected maybe they did not have the car and needed to source it (which would be fine) or that he misquoted me a too low price which I now had in writing. I would totally have understood if he'd said he made a mistake. Disappointed sure, but I would have given the guy a break.. I suggested maybe I should talk to Andre. Kevin said that would help and that Andre would know who I was. When Andre got on the phone and I started to explain. He immediately shouted at me and said I had been working with Kevin since noon because I I was unhappy with price (???!) and that Kevin had been in his office 7 times (?) I said no, I was happy with the price but that other dealers I hads spoken to warned me it was too good to be true, so I just asking for verification of our deal before I drove 40 miles.. He yelled that I should keep other dealers out of his business. I started to explain that I had done the online bid, and just shared that I had found a dealer and car. He said he 'still heard me talking" and he had something to say. He went on to yell that he did not like the internet or talking on the phone and said that he liked customers to come into his store, He then shouted to buy locally and hung up on me. I was shocked at the lack of respect or professionalism and that a dealer would allow someone who would behave that way to have a leadership position. More

I was looking to purchase a 2013 Toyota Corolla S. Called in to the dealership & spoke to Mr Perry Satterfield who told me to come in to the showroom. I advised Mr Satterfield of several different quotes I g in to the dealership & spoke to Mr Perry Satterfield who told me to come in to the showroom. I advised Mr Satterfield of several different quotes I got from a few other dealerships & he PROMISED me he would beat those deals. Mr Satterfield worked very hard in finding me the exact car I wanted including the features I wanted as well. That was great, but what made it an extraordinary experience was that he helped me get an excellent financing deal too. My car I traded in was paid off & I got 0% apr for 5 years. Mr Satterfield made my car buying experience a pleasant one instead of a difficult one. I would recommend Mr Satterfield & Jerry's to anyone. More

Dealing with Sheena has always been a pleasant experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explainin experience. I have had her on the last several routine service calls. She is very friendly, thorough and very conscientious in regards to explaining the issues with the car, providing options, indicating prices and time frames for completion. I feel I have left my car in good hands with Sheena. More

Service there is always a joy. Never have to go back to get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick get things re-fixed; it is always right the first time. They put the customer first, great communication, fair prices, flexibility with drop off/pick up. They never try to make unnecessary repairs; they've talked me out of unnecessary service in the past. Wouldn't go anywhere else now! Thanks Jerry's! More

I have been to Jerry's for service for my old Camry and I had a very good experience (Jayne Best is really Best). She is a very good lady and helped me patiently to go over the issues which I had to fi and I had a very good experience (Jayne Best is really Best). She is a very good lady and helped me patiently to go over the issues which I had to fix in my car. She always try to accommodate me even without prior appointment. But when I went to look for a new Camry, I dealt with Mr. Binod Uprety. This person pretends to help you the best he can, but believe me, he is extremely unprofessional. When we went there, he was busy with some other customer so he asked us to wait and we did (for more than half hour). After he finished his deal with the other buyer, he started touring us to this inventory. When I told him, I would like to buy a silver Camry, he asked me to drive and bring at his front door from the very end of their warehouse. This was extremely unprofessional, as he was asking me to walk back with him to his desk, get they keys from him again walk back to the car and then drive and bring it to the front door. This wasn't my job. Anyways, after I told him, that we can discuss the numbers but I will buy the car in next 2-3 days, then he said that he is busy again and he said that then he can call me later if I am not buying the car the same day. So he didn't even discuss any numbers with me. Moreover, I didn't get any call from him till date. He's just a chatter box with no real professionalism. I recommend this dealership for service and that too if you deal with Jayne Best, but not for sales. More

This message is way overdue. I was there about 4 months ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. ago for service and my service consultant was wonderful, the quality was great and the price was fair. However, I observed some disturbing events. While in one of the offices reviewing my trucks service needs there was yelling a couple of offices away. I couldn't help but look and it was so very LOUD! I finished my business and went into the lounge. While waiting I made some inquires and found that the person yelling was the service manager, a Ms. Williams. This was disturbing since she was 'speaking' to a fellow employee. She was irate, irrational and condensending. As the person on the other end of this burage tried to explain it just got louder! Anyway, I returned for some more work recently and apparently things haven't changed. This time she was yelling in front of the parts department with a CUSTOMER! One time might be a fluke, but two times...months apart? I think you might have a problem. Training may be in order. I've come there for years and have never experienced anything like this throughout those years. I'm not ready to give up on Jerrys but I do feel differently when I think about scheduling my wifes camry. I don't want her to observe this behavoir and I really feel bad for the employees! Good luck. I really just thought someone should know. You may contact me by email if you wish to discuss this horrible experience further. Thank you for your time. More