Jerry's Toyota

Was contacted for a VIP event- wasn't treated as one I am a previous customer- wasn't happy the first time but went back because I was contacted by the dealership for a VIP appointment and I was looking I am a previous customer- wasn't happy the first time but went back because I was contacted by the dealership for a VIP appointment and I was looking to trade in and upgrade my Tacoma. When I arrived, I was not treated as what i would consider to be a VIP, To keep this review simple- this is what happened. My salesperson kept disappearing in the middle of our sale with no explanation to the point that I was there for over 3 hours. I knew exactly what I wanted so this should not have taken so long. After much discussion, we agreed on a trade in value for my current vehicle but would not give the military (as a veteran) or customer loyalty (repeat customer) incentives unless I financed through them. In the end I said I would agree on $18000 and I would buy the truck on the spot..after crunching numbers this was beyond fair but they would only do $19000- for $1000 they allowed me to walk away. By the way- I left after the person I was dealing with disappeared AGAIN. I do not consider this VIP treatment. The salesman was like "its only $1000" EXACTLY. They called ME. I didn't call them. The whole experience was awful and I know I can get the deal elsewhere. They have my number-obviously- they can all me when they have more time to deal with me as a customer. Until then- I will search elsewhere. More

Sales staff needs to understand their information The sales staff member I met with could not explain why the military discount and the manufacturer's rebate were being added onto the online discount The sales staff member I met with could not explain why the military discount and the manufacturer's rebate were being added onto the online discount price in the offer he presented to me. I became frustrated with the situation and thanked the staff member for his time and left. I was able to find an explanation on the website the next day on my own, The online discounted price includes a military discount and the manufacturer's rebate. Since I am not military, this discount was being added back on to the price. The manufacturer's rebate is not applicable if you get the 0% financing, which I had said I wanted to apply for, so he was showing me an offer number with the rebate also added back on. More

Be careful of the pricing Checked online for pricing. Liked the price from Jerry's. I did not want to haggle on the price so I confirmed with Eric this is the correct price. Checked online for pricing. Liked the price from Jerry's. I did not want to haggle on the price so I confirmed with Eric this is the correct price. He confirmed. Went to buy the car and he tells me the price is 2,800 more!! Wow, what an awful experience. Be very careful with Jerry's. More

Jerry's Toyota Sales Person Mr. E.J.Hightower As a new car buyer i was looking around for a great deal and spoke to a man i net at a gas station in Baltimore, I was informed to go to Jerry's Toyot As a new car buyer i was looking around for a great deal and spoke to a man i net at a gas station in Baltimore, I was informed to go to Jerry's Toyota for a new car when i arrived there i was met by a sales person Mr E.j.Hightower who was very frendly and understanding to my needs he walied me through the buying process. I was very please with his knowledge of the cars they sold at the dealership, Mr. Hightower i must say made sure that my paperwork was in order and if i was missing something he made sure that i unsrestood what was needed from me. Its been two weeks not and i love my new car and have been telling my co-workers if they area in the market for a new car go to Jerry's and see Mr. Hightower,My co-workers here in Washington D.C. at the Smithsonian Instution love the car and promise to go to Jerry"s if they are in the market. Jerry"s Toyota should be proud to have a sales person like Mr. Hightower who go that extra mile in assistance to its customer like my self, I ma Lt. Taylor Smithsonian Police force had a excellence experance and like to take this time to thank Mr Hightower.... More

Wonderful dealership I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a service appointment when I request it at the date and time requested. Whenever I arrive at the dealership, the representatives are always friendly and act like they are happy in their jobs. Which brings me to the fact that there is not a high turn around, so they must be doing something right! I bought my vehicle new from them four years ago and every year, I receive a call from my dealer, Jonathan, wishing me a happy birthday. Lastly, I have had my vehicle serviced there ever since I purchased it and have never felt that i was being overcharged. My experiences at Jerry's Toyota have always been great and I will definitely purchase my next Toyota from them. More

Excellent Service My 15 year old car finally gave up the ghost and there was no point in pouring more money into it. I let Jason Henry know that I was looking for a sm My 15 year old car finally gave up the ghost and there was no point in pouring more money into it. I let Jason Henry know that I was looking for a small car with good mpg, low mileage, and a good price. Within a couple of hours he found the exact car for me and I had not even let him know that a Toyota Yaris was the very car that i was thinking of. This was the second time that my family has experienced this excellent customer centered service from Jason. Dmitry showed me the car and explained the qualities and amenities of it. Chad took me through the paperwork, quickly, efficiently and clearly explained everything. I never expected that when my car died that morning, by afternoon I would be driving home in the very car that I dreamed of having! I do not write many reviews but what I experienced from Jason Henry and his crew really deserved the recognition. More

I purchased my Toyota Corolla at the end 2012. It was the first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the do first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the door, through my test drive, during the purchase, and even afterwards with setting up routine service. I love my new car! It gets great gas mileage, handles well, and is rated well for safety. Each trip to Jerry's has been a pleasure, the staff is very courteous and I never have to wait longer than a reasonable amount of time for service. More

I have purchased three new vehicles from Jerrys Toyota and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with y and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with you from the day you purchase your vehicle & all the way through ownership. I have all my recommended and required service work done only at Jerrys Toyota. Service manager Geoff Blakely, and service advisors Ruann Williams & Sheena Colbert are the best I've ever dealt with. They are knowledgebale, experienced, and always look out for my best interest. It is a pleasure being a customer and partner of Jerrys, where they they care about me and my vehicle. A great place to do business. Thank you Jerrys. Regards, Tom Tompros / A very satisfied customer More

My service advisor, Sheena Colbert, impress me everytime with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing and I look forward to seeing her every visit. More

After searching for a used VW R32, a very limited edition car, I found a couple to test drive. I had a terrible experience at stop #1, and didn't hesitate to turn and walk out on the salesman. My 2nd stop car, I found a couple to test drive. I had a terrible experience at stop #1, and didn't hesitate to turn and walk out on the salesman. My 2nd stop was Jerry's Toyota. They had a blue R32 with fairly low mileage. The car ran great! Bruce ran the carfax and everything checked out. They gave me a good deal and I was out of there in a couple of hours. I definitely recommend this dealership!! More