Jerry's Toyota

Wonderful dealership I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a I can't say enough positive things about Jerry's Toyota. First of all, the representatives are always pleasant and courteous. I am always able to a service appointment when I request it at the date and time requested. Whenever I arrive at the dealership, the representatives are always friendly and act like they are happy in their jobs. Which brings me to the fact that there is not a high turn around, so they must be doing something right! I bought my vehicle new from them four years ago and every year, I receive a call from my dealer, Jonathan, wishing me a happy birthday. Lastly, I have had my vehicle serviced there ever since I purchased it and have never felt that i was being overcharged. My experiences at Jerry's Toyota have always been great and I will definitely purchase my next Toyota from them. More

Excellent Service My 15 year old car finally gave up the ghost and there was no point in pouring more money into it. I let Jason Henry know that I was looking for a sm My 15 year old car finally gave up the ghost and there was no point in pouring more money into it. I let Jason Henry know that I was looking for a small car with good mpg, low mileage, and a good price. Within a couple of hours he found the exact car for me and I had not even let him know that a Toyota Yaris was the very car that i was thinking of. This was the second time that my family has experienced this excellent customer centered service from Jason. Dmitry showed me the car and explained the qualities and amenities of it. Chad took me through the paperwork, quickly, efficiently and clearly explained everything. I never expected that when my car died that morning, by afternoon I would be driving home in the very car that I dreamed of having! I do not write many reviews but what I experienced from Jason Henry and his crew really deserved the recognition. More

I purchased my Toyota Corolla at the end 2012. It was the first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the do first new car I've ever bought, so I was pretty intimidated. The sales staff was very nice in explaining my options, from the moment I came in the door, through my test drive, during the purchase, and even afterwards with setting up routine service. I love my new car! It gets great gas mileage, handles well, and is rated well for safety. Each trip to Jerry's has been a pleasure, the staff is very courteous and I never have to wait longer than a reasonable amount of time for service. More

I have purchased three new vehicles from Jerrys Toyota and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with y and they have always exceeded my expectations. The professionalsm of the sales staff and management team was fantastic. At Jerrys they partner with you from the day you purchase your vehicle & all the way through ownership. I have all my recommended and required service work done only at Jerrys Toyota. Service manager Geoff Blakely, and service advisors Ruann Williams & Sheena Colbert are the best I've ever dealt with. They are knowledgebale, experienced, and always look out for my best interest. It is a pleasure being a customer and partner of Jerrys, where they they care about me and my vehicle. A great place to do business. Thank you Jerrys. Regards, Tom Tompros / A very satisfied customer More

My service advisor, Sheena Colbert, impress me everytime with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing with here knowledge of service. She is so impressive, I tend to keep scheduling with her because she gets it right everytime. Ms. Colbert is amazing and I look forward to seeing her every visit. More

After searching for a used VW R32, a very limited edition car, I found a couple to test drive. I had a terrible experience at stop #1, and didn't hesitate to turn and walk out on the salesman. My 2nd stop car, I found a couple to test drive. I had a terrible experience at stop #1, and didn't hesitate to turn and walk out on the salesman. My 2nd stop was Jerry's Toyota. They had a blue R32 with fairly low mileage. The car ran great! Bruce ran the carfax and everything checked out. They gave me a good deal and I was out of there in a couple of hours. I definitely recommend this dealership!! More

I had one of the worse experience trying to buy a car here. They said one price while dealing and there was different price while I was about to sign the paper so, be very careful dealing with these peop here. They said one price while dealing and there was different price while I was about to sign the paper so, be very careful dealing with these people they are bunch of crooks. Staff members as well as manager as not as friendly as you would think they would be since you are going to buy a new car; I was really surprised. Try to avoid this dealer. Even so if you make a deal read all the papers before you sign. More

I had a 1994 Toyota Corolla that I bought new from Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the Jerrys, and my car was always fixed the first time. So I'm back with my 2013 Toyota Corolla. Now that's quality! I would like to add John Good is the best and is another reason I stayed with Toyota. John always let me know the work needed to keep my car running and it never broke down. Thanks John Good for your excellent service. More

I bought a used 2012 Avalon earlier this year and unfortunately, 9 months later it was a total loss. I immediately called Jonathon explaining that I wanted the same car or newer. He got me in a 2013 unfortunately, 9 months later it was a total loss. I immediately called Jonathon explaining that I wanted the same car or newer. He got me in a 2013 model and work with me on price. BOTH of my experiences with him has been pleasurable. He SINCERELY cares and is NOT looking for a commission. After the purchase of my first car, Jonathon keeps in touch to make sure I am ok. When stopping in for my scheduled oil change, he'd make a point to come and say hello. My experience has been more than great. I referred my cousin, who purchased a 2014 Corolla the day after I bought my car. I would refer everyone to see JONATHON SANDERS. The best experience Ive ever had in a car dealership, twice. Thanks so much More

Bought a $20,000 Used Toyota with AWD and traction control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hoo control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hook cover, a $12 piece of plastic that covers the tow hook insertion in the front bumper because they called me the FIRST time and said it was ready. Then I go there and waste an hr to find that they can't find it. They sent me to used cars, service, parts, collision shop and so forth. The service manager happened to be there and saw my frustration and had to reorder it and then I had it in a few days. Now, with 4 different tires had I been driving in snowy weather it would've cause damage to my transfer case and differentials (Google 4 different tires with AWD) and tore them up and I would've been out about $4,000+ in repairs had my friend not caught the four different tires on my $20k new "used" car and I would've been stuck with a new car I'm making high payments on that I wouldn't be able to drive, so they showed right there that i was no a priority and they don't care. Next when I find out that with AWD you have to have all the same tires with the same tread design I called them so they could replace them with a set of new matching tires. I mean they get them at cost and could get new Kumos for prolly about $65.00 a piece. Being a new AWD purchaser I didn't know this was such a major issue. I called several times to set appt. with general manager to fix this and he was either out of town, late, in a meeting or just couldn't be bothered. Most likely the last one cause nobody there knows wether to sh_t or go blind when it comes to repairs. They're rude, short and just don't care about wasting your time and energy once you buy your car. Unless it's brand new of course and you take out an extended warranty and like getting the run around from a bunch of people who should be working at White Castle. Service manager tells me to meet him where I bough the car on Joppa Rd and I get there and they're calling and calling him.......no answer. Turns out he's at the Bel Air rd shop which is EVEN worse, if you can imagine. So I pack up my 2.5 yr old and drive al the way to Jerry on Bel Air Rd. I get there and of course, the service manager is in another meeting. Probably on how to fix their awful customer service, but anyways. First they tell me they're gonna get me four new MATCHING tires and I'll be set to go. Then they call back hours later and tell me, "Well you got one Good Year on the back and your spare is a Good Year so were gonna put them on the back and buy you two new ones for the front. They took the cheapest route possible and treated me like an infection all cause I didn't kiss their tails. Well, you know what, when you sell me a 20K car with tires that can tear my transmission apart and them promise me to do the right thing and then cheap out to save a lousy $130 on tires, give me the run around like a cheating spouse and never return my calls what am I supposed to do? Bake you a cake? I mean, really now. They couldn't even get me floor mats for Pete's sake. NEVER AGAIN WILL I BUY A CAR OR SEND SOMEONE THERE AGAIN. They can take their free car washes and oil changes for a year and shove it where the sun don't shine. They'd prolly ruin the paintjob. Go to Nationwide, Bob Bell, Liberty or even Sina as Jerrys is a bunch of clowns that couldn't figure out 4 + 4 with a calculator. Awful service and horrible attitudes are everywhere and they act like they're doing you a favor by being there. Absolutely the worst car buying experience I ever had.I was treated better buying an 01 Escort 10 yrs ago for $2,500 form a used car dealer in the Poconos and got better service, too!!. Their slogan is "It's all about you" but they left the "cheating" part out of it then it would be correct. Good riddance to bad rubbish as I will never set foot in there again once the few months left on my factory warranty wears off. They all suck!!! More