Jerry's Toyota

Was a long and tiring four hour journey.. I have to say that Dmirty could not have been more helpful and friendly. He apologized profusely for us having to wait and tried his best to make a b I have to say that Dmirty could not have been more helpful and friendly. He apologized profusely for us having to wait and tried his best to make a bad situation better. However, the ridiculously long time it took for the final paperwork to be processed was a real problem. Because of the holidays, I understood there was a shortage of staff, so I was very patient, but when the finance person who was supposed to complete my paperwork came out of her office and got into a loud verbal altercation with the used car manager, I was very discouraged regarding the entire deal. However, after waiting for SO long, there was no way I wasn't completing the purchase. I am very happy (so far) with my 2013 Toyota Corolla LE - I just wish that the duration of the purchase process hadn't been so painfully long. I would have expected, however, that the interior of the car would have been much cleaner (detailed) than it was -- and I would have brought this to Dmitry's attention if I had seen the car during daylight hours. I had to spend a significant amount of time cleaning off dirty fingerprints and other smudges. More

Awesome Experience at Jerry's! Who doesn’t dread going car shopping? Well, fortunately, this wasn’t the case for us. My daughter knew what car she wanted: a silver Corolla with a Who doesn’t dread going car shopping? Well, fortunately, this wasn’t the case for us. My daughter knew what car she wanted: a silver Corolla with a moon roof. We went to Jerry’s Toyota and our salesperson, Joe White, found the perfect car! Before my daughter took it for a spin, Joe sat down and explained everything about the Corolla to her. He is a very knowledgeable salesperson who really knows his stuff. My daughter felt very comfortable driving this car. It handled very well, and we just knew this was the right car for her! The 2015 Corolla S Plus had many features in it that we weren’t expecting. The wheels are sporty looking as well as the front grille, fog lights, and the stylish rear spoiler, which were also a plus! There was more than enough legroom in the back, which I was happily surprised. The seats fold down to allow more space to carry odd-shaped items. It also came with Bluetooth capability and a backup camera, which Joe explained in depth how to use. Needless to say, we were thrilled with this purchase. The price of this car, which we got the internet price, was exactly what we expected – nothing more. Jerry’s Toyota is the place to go if you want total satisfaction. Ask for Joe – he’s the best! More

New 2015 Camry SE purchase-Worth the extra drive! I was referred to Matt Bukowski at Jerry's Toyota. I spoke with Matt and I expressed my concerns about "the buying experience" which I was dreading. I I was referred to Matt Bukowski at Jerry's Toyota. I spoke with Matt and I expressed my concerns about "the buying experience" which I was dreading. I already new exactly what I wanted and wasn't interested in a long sales presentation. And, Matt was aware that there were 3 Toyota dealerships closer to my house. I set up a time to meet with Matt and he also introduced me to John Reiner. I was in and out of ther in less than 90 minutes. It was great, no B.S. tactics, I was given a very fair price on the purchase and I was offered $500 more than this website indicated as a "trade-in value". John was extremely patient walking me thru every button/switch/lever the car has. Frankly, I had more difficulty at Home Depot buying a lawn mower. It was so worth the extra drive. I highly reccomend Matt & John. More

Buying from Jerry's is sooo easy!! I shopped around online for a new Corolla. Within minutes of emailing a question to Jerry's, I had an on the road price from Erin along with an explan I shopped around online for a new Corolla. Within minutes of emailing a question to Jerry's, I had an on the road price from Erin along with an explanation of some features. As soon as I arrived, Jon showed me the vehicle and he already printed the price I had from Erin. He definitely wanted to work for me and made sure I was happy. I was very happy I was also in and out quicker than I had expected. I am telling all my friends to shop Jerry's! More

Worth the trip After visiting several dealerships, my husband and I extended our search a little further. I asked for an internet price and spoke with Erin. She real After visiting several dealerships, my husband and I extended our search a little further. I asked for an internet price and spoke with Erin. She really was awesome. She was quick to respond and provided me with everything I asked for. I came in and worked with Mike Friend. He was easy to work with and didn’t push me onto anything I didn’t want. I felt comfortable there. Jerry’s had me leaving that day in my new Prius . Highly recommend after this great experience! More

Worst ever I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and bec I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and because a couple of days ago someone from this dealer called me to suggest buying my car. Anyway, the lady who hangs the tags in the cars looked for any assistant service manager to help me, they were busy, until Frank Casey showed up, she asked him to take my car, he kinda did not like it, and asked the lady in (front of me) why not asking the other employees, she replied they are all busy, I walked with him through the glass door to his office, he looked to his left and said again to the lady, see they are not all busy!!! He did not say hi, did not introduce himself, and did not maintain eye contact with me at the beginning started typing on the computer. Then asked, what kind of service you need, I said oil change, he said that would be 39 something. I said, that is not what I paid last time, he said that's our price and that probably there was some kind of special offer, I replied no, no offers or anything. He replied, okay, should get your car back? I said YES. He left the office asked someone to get the car without saying a word to me. I decided not to do this service at the dealer, not to talk about selling my used corolla and looking the clearance deals because of this person. And most likely not coming to this dealer again. More

Tricked me into paying more with multiple contracts I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Je I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Jerry's Toyota came out the cheapest in the area,With my email in hand,I arrived there around 8 pm on a wednesday evening and asked to speak with the internet sales guy,he came and greeted me and passed me on to an another sales man (fletcher) ones we sat down to do the deal he said that he couldn't do this deal at this price ($25,807.00) that the internet sales man emailed me earlier that same evening.So,here we go and we start negotiating the deal which i didn't want to do because i wanted the deal that the internet department gave me.So, back and fourth 40 minutes later they gave me the same internet deal if i bought the van that evening,I said I can not buy today but we can do the paper work and I will put a deposit on my credit card ,he said that was fine .I was happy ,now Its almost 9pm time for them to close so they start rushing me,Now its time for the finance guy to finish the deal after selling me other warranties and other stuff.So, i bought the warranty ($2200) and i financed the van threw Toyota Finance.I don't know what these guys did i ended up paying $1800 more than my negotiated price.I only caught that today when i was filing all the paper work,I said to my self after calculating the numbers this makes no sense I was charged $1800 more than i should have.So, stopped by the dealership this morning and spoke with the finance lady,she said talk to the sales man.I called the sales man aside and told him what had happen and he chuckled and brushed me off and walked away.So, then i called Toyota company and expressed my concern and I have not heard back from the dealership....note to Toyota and the dealership if your customers are taking the time to write these long complaints you should be concern,especially when customer like me ( Who traded in a 2007 Toyota van for a 2014 Toyota van and just bought another high end Toyota Brand Truck Lexus GX460 for $60,000) spent an hour of his time writing this and believe me I'm not done i will also post this on other blogs . More

purchAsed a 2009 scion tc Purchased my 2009 scion tc release series from jerrys s few months back car was cleaned ready for me to come in and take delivery Jason Henry and his Purchased my 2009 scion tc release series from jerrys s few months back car was cleaned ready for me to come in and take delivery Jason Henry and his team worked with me the best to get my payment exactly were I needed it to be will continue to buy cars from jerrys in the future More

Bait and Switch & FALSE ADVERTISING Much like the other very negative reviews on here, I would strongly encourage you NOT to do business with these Liars. They advertise the lowest pric Much like the other very negative reviews on here, I would strongly encourage you NOT to do business with these Liars. They advertise the lowest price online and then when you drive over an hour to get to their dealership, they jack up the price by $2,500 to $3,000. They added back to the price, among other fees, "rebates" which they never even asked us if we qualified for! Our sales person, Fletcher Dixon, is a highly polished and nice man, but he has been trained to be a part of this very negative tactic. At the top of this is AL HOFFMAN, Executive Vice President, who claims he wants to "MAKE SOMETHING RIGHT THAT YOU FELT WE HAD DONE WRONG." Notice he accuses us of "feeling" that we were wronged by this bait and switch tactic and he uses ALL CAPS in his e-mails like he is yelling at us, the customer. Even after I was very clear that I was totally pissed and insulted by his bait and switch and False Advertising, he still came back with an offer on the car that was $2,500 to $3,000 above the advertised price. I could go on, BUT the bottom line is don't do business with this company, in fact run like heel to another dealer. We did and bought out new Corolla the next day! I will be in touch with my friends at the state attorney general's office to initiate an investigation! More

Shady, Misleading, Rude I inquired about the price of a new Toyota. The price I found posted online was by far the best of any of their competitors... so I said, "What's the I inquired about the price of a new Toyota. The price I found posted online was by far the best of any of their competitors... so I said, "What's the catch?". Well as it seems, it was ALL a catch. The price they posed online was nowhere NEAR the real price. I ended up speaking with the "Internet Sales Manager???", who would not identify himself by name, was extremely rude, aggressive and honestly, not very bright. I ended up buying from Carmax Toyota in Laurel, what a truly painless experience! Don't waste your time at this shade tree dealership. More