Jerry's Toyota

Worth the trip After visiting several dealerships, my husband and I extended our search a little further. I asked for an internet price and spoke with Erin. She real After visiting several dealerships, my husband and I extended our search a little further. I asked for an internet price and spoke with Erin. She really was awesome. She was quick to respond and provided me with everything I asked for. I came in and worked with Mike Friend. He was easy to work with and didn’t push me onto anything I didn’t want. I felt comfortable there. Jerry’s had me leaving that day in my new Prius . Highly recommend after this great experience! More

Worst ever I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and bec I was at your shop today (Oct 25) for both an oil change for my corolla, and because I received this invitation to attend the clearance event, and because a couple of days ago someone from this dealer called me to suggest buying my car. Anyway, the lady who hangs the tags in the cars looked for any assistant service manager to help me, they were busy, until Frank Casey showed up, she asked him to take my car, he kinda did not like it, and asked the lady in (front of me) why not asking the other employees, she replied they are all busy, I walked with him through the glass door to his office, he looked to his left and said again to the lady, see they are not all busy!!! He did not say hi, did not introduce himself, and did not maintain eye contact with me at the beginning started typing on the computer. Then asked, what kind of service you need, I said oil change, he said that would be 39 something. I said, that is not what I paid last time, he said that's our price and that probably there was some kind of special offer, I replied no, no offers or anything. He replied, okay, should get your car back? I said YES. He left the office asked someone to get the car without saying a word to me. I decided not to do this service at the dealer, not to talk about selling my used corolla and looking the clearance deals because of this person. And most likely not coming to this dealer again. More

purchAsed a 2009 scion tc Purchased my 2009 scion tc release series from jerrys s few months back car was cleaned ready for me to come in and take delivery Jason Henry and his Purchased my 2009 scion tc release series from jerrys s few months back car was cleaned ready for me to come in and take delivery Jason Henry and his team worked with me the best to get my payment exactly were I needed it to be will continue to buy cars from jerrys in the future More

Tricked me into paying more with multiple contracts I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Je I wish I would have read these horrible experiences before buying my new van from Jerry's Toyota.So,here is my story,I did an internet inquiry and Jerry's Toyota came out the cheapest in the area,With my email in hand,I arrived there around 8 pm on a wednesday evening and asked to speak with the internet sales guy,he came and greeted me and passed me on to an another sales man (fletcher) ones we sat down to do the deal he said that he couldn't do this deal at this price ($25,807.00) that the internet sales man emailed me earlier that same evening.So,here we go and we start negotiating the deal which i didn't want to do because i wanted the deal that the internet department gave me.So, back and fourth 40 minutes later they gave me the same internet deal if i bought the van that evening,I said I can not buy today but we can do the paper work and I will put a deposit on my credit card ,he said that was fine .I was happy ,now Its almost 9pm time for them to close so they start rushing me,Now its time for the finance guy to finish the deal after selling me other warranties and other stuff.So, i bought the warranty ($2200) and i financed the van threw Toyota Finance.I don't know what these guys did i ended up paying $1800 more than my negotiated price.I only caught that today when i was filing all the paper work,I said to my self after calculating the numbers this makes no sense I was charged $1800 more than i should have.So, stopped by the dealership this morning and spoke with the finance lady,she said talk to the sales man.I called the sales man aside and told him what had happen and he chuckled and brushed me off and walked away.So, then i called Toyota company and expressed my concern and I have not heard back from the dealership....note to Toyota and the dealership if your customers are taking the time to write these long complaints you should be concern,especially when customer like me ( Who traded in a 2007 Toyota van for a 2014 Toyota van and just bought another high end Toyota Brand Truck Lexus GX460 for $60,000) spent an hour of his time writing this and believe me I'm not done i will also post this on other blogs . More

Bait and Switch & FALSE ADVERTISING Much like the other very negative reviews on here, I would strongly encourage you NOT to do business with these Liars. They advertise the lowest pric Much like the other very negative reviews on here, I would strongly encourage you NOT to do business with these Liars. They advertise the lowest price online and then when you drive over an hour to get to their dealership, they jack up the price by $2,500 to $3,000. They added back to the price, among other fees, "rebates" which they never even asked us if we qualified for! Our sales person, Fletcher Dixon, is a highly polished and nice man, but he has been trained to be a part of this very negative tactic. At the top of this is AL HOFFMAN, Executive Vice President, who claims he wants to "MAKE SOMETHING RIGHT THAT YOU FELT WE HAD DONE WRONG." Notice he accuses us of "feeling" that we were wronged by this bait and switch tactic and he uses ALL CAPS in his e-mails like he is yelling at us, the customer. Even after I was very clear that I was totally pissed and insulted by his bait and switch and False Advertising, he still came back with an offer on the car that was $2,500 to $3,000 above the advertised price. I could go on, BUT the bottom line is don't do business with this company, in fact run like heel to another dealer. We did and bought out new Corolla the next day! I will be in touch with my friends at the state attorney general's office to initiate an investigation! More

Shady, Misleading, Rude I inquired about the price of a new Toyota. The price I found posted online was by far the best of any of their competitors... so I said, "What's the I inquired about the price of a new Toyota. The price I found posted online was by far the best of any of their competitors... so I said, "What's the catch?". Well as it seems, it was ALL a catch. The price they posed online was nowhere NEAR the real price. I ended up speaking with the "Internet Sales Manager???", who would not identify himself by name, was extremely rude, aggressive and honestly, not very bright. I ended up buying from Carmax Toyota in Laurel, what a truly painless experience! Don't waste your time at this shade tree dealership. More

Was contacted for a VIP event- wasn't treated as one I am a previous customer- wasn't happy the first time but went back because I was contacted by the dealership for a VIP appointment and I was looking I am a previous customer- wasn't happy the first time but went back because I was contacted by the dealership for a VIP appointment and I was looking to trade in and upgrade my Tacoma. When I arrived, I was not treated as what i would consider to be a VIP, To keep this review simple- this is what happened. My salesperson kept disappearing in the middle of our sale with no explanation to the point that I was there for over 3 hours. I knew exactly what I wanted so this should not have taken so long. After much discussion, we agreed on a trade in value for my current vehicle but would not give the military (as a veteran) or customer loyalty (repeat customer) incentives unless I financed through them. In the end I said I would agree on $18000 and I would buy the truck on the spot..after crunching numbers this was beyond fair but they would only do $19000- for $1000 they allowed me to walk away. By the way- I left after the person I was dealing with disappeared AGAIN. I do not consider this VIP treatment. The salesman was like "its only $1000" EXACTLY. They called ME. I didn't call them. The whole experience was awful and I know I can get the deal elsewhere. They have my number-obviously- they can all me when they have more time to deal with me as a customer. Until then- I will search elsewhere. More

Sales staff needs to understand their information The sales staff member I met with could not explain why the military discount and the manufacturer's rebate were being added onto the online discount The sales staff member I met with could not explain why the military discount and the manufacturer's rebate were being added onto the online discount price in the offer he presented to me. I became frustrated with the situation and thanked the staff member for his time and left. I was able to find an explanation on the website the next day on my own, The online discounted price includes a military discount and the manufacturer's rebate. Since I am not military, this discount was being added back on to the price. The manufacturer's rebate is not applicable if you get the 0% financing, which I had said I wanted to apply for, so he was showing me an offer number with the rebate also added back on. More

Be careful of the pricing Checked online for pricing. Liked the price from Jerry's. I did not want to haggle on the price so I confirmed with Eric this is the correct price. Checked online for pricing. Liked the price from Jerry's. I did not want to haggle on the price so I confirmed with Eric this is the correct price. He confirmed. Went to buy the car and he tells me the price is 2,800 more!! Wow, what an awful experience. Be very careful with Jerry's. More

Jerry's Toyota Sales Person Mr. E.J.Hightower As a new car buyer i was looking around for a great deal and spoke to a man i net at a gas station in Baltimore, I was informed to go to Jerry's Toyot As a new car buyer i was looking around for a great deal and spoke to a man i net at a gas station in Baltimore, I was informed to go to Jerry's Toyota for a new car when i arrived there i was met by a sales person Mr E.j.Hightower who was very frendly and understanding to my needs he walied me through the buying process. I was very please with his knowledge of the cars they sold at the dealership, Mr. Hightower i must say made sure that my paperwork was in order and if i was missing something he made sure that i unsrestood what was needed from me. Its been two weeks not and i love my new car and have been telling my co-workers if they area in the market for a new car go to Jerry's and see Mr. Hightower,My co-workers here in Washington D.C. at the Smithsonian Instution love the car and promise to go to Jerry"s if they are in the market. Jerry"s Toyota should be proud to have a sales person like Mr. Hightower who go that extra mile in assistance to its customer like my self, I ma Lt. Taylor Smithsonian Police force had a excellence experance and like to take this time to thank Mr Hightower.... More