Jerry's Toyota
Baltimore, MD
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Great Team Work! I have enjoyed my experience with Jerry's with the factory recall on my Tundra. From my appointment phone call with Gina to meeting Sheena Colbert, J I have enjoyed my experience with Jerry's with the factory recall on my Tundra. From my appointment phone call with Gina to meeting Sheena Colbert, Jerry's Toyota was the place to go. I was in and out in an hour with a rental car ans my Tundra was done by days end. Thank you, Sheena and Jerry's! Great Team Work! More
Rude staff and be careful of promises they make. The customer service was rude. Manager Geoff Blakely was unprofessional. They made me purchase a 1000$ worth of insurance that I never used. When The customer service was rude. Manager Geoff Blakely was unprofessional. They made me purchase a 1000$ worth of insurance that I never used. When it was time to use my life warranty program they said no. When you buy a car from here they will give you all sorts of free options and things, but when its time to use them they will find an excuse to not give it to you. Please dont go here and save the headache. More
Used to be good dealership It used to be good dealership but I am afraid that sales managers should change their attitude and think more about how to keep their loyal customers. It used to be good dealership but I am afraid that sales managers should change their attitude and think more about how to keep their loyal customers. .Sales person was very nice guy but without support from his management he could not get job done Will not recommend to anyone. More
Consider twice before buying here! I was shocked to receive a letter in the mail today asking me to bring in my vehicle to be looked at for appraisal because it is in high demand in the I was shocked to receive a letter in the mail today asking me to bring in my vehicle to be looked at for appraisal because it is in high demand in the used car market. I was shocked because of the names of the two people that sent it to me, manager Matt Bukowski and salesman Walt McDonald. These two people worked at Russell Toyota and ripped me off when I purchased there. I cannot believe that they both work here now. Very rude, ignorant, and abrasive. Take a look at some of the reviews posted about these two and how they treat people from Russell Toyota and you will not be surprised that they are no longer employed there. I have done business at Jerry's in the past but I definitely will not now. Thanks for the heads up that these two work here now! More
Very knowledgeable and friendly sales and finance staff My wife and I already knew what type of used car we wanted and found one at Jerry's Toyota via the internet sales page. Our research and comparisons w My wife and I already knew what type of used car we wanted and found one at Jerry's Toyota via the internet sales page. Our research and comparisons were done prior to driving to the dealer. I called and got Tom Thomas on the phone. He explained briefly about Jerry's pricing and policies which were acceptable to us. They put the car out front and held it for us until we got there. I knew from the conversation with Tom this would be worth the 1 1/2 hour drive to work with this dealership. Chad was also good to deal with regarding the paperwork in getting this car. Even though we paid outright for the car he was informative in each step of the process and explained 'the why' for each document as we went. There was another sales rep on the floor who displayed the same caring and interest in our family. I wish I could remember his name. On the weekend make time to stop at the Pit Beef stand two doors up from this dealership. Another plus for this location! More
An Amazing Experience! I can't say enough wonderful things about my experience buying my Used Camry from Jerry's Toyota! I felt as though I had an entire team working for me I can't say enough wonderful things about my experience buying my Used Camry from Jerry's Toyota! I felt as though I had an entire team working for me to help me find and purchase the right car for me! They were incredibly friendly and accommodating and an absolute pleasure to do business with. The enthusiasm and professionalism they showed was remarkable and was not at all what you would expect when purchasing a car! In addition to a great buying experience they offer incredible service and loyalty rewards that - I am certain - will make me a customer for life! If you want an honest, friendly, customer oriented dealer filled with people that truly care about their customers then Jerry's is the only place you'll need to go! More
Such a high quality dealership! What an amazing dealership! I sent my first born there to buy her car yesterday and she was treated like royalty! Everyone there was so kind and war What an amazing dealership! I sent my first born there to buy her car yesterday and she was treated like royalty! Everyone there was so kind and warm, very attentive to detail and determined to help her make the purchase of her choice. Definitely a quality organization. Thank you Jerry's Toyota!! More
Salesman Tom Thomas I want to commend your salesman Tom Thomas on a positive and professional experience I had. Tom was extremely friendly, helpful, and knowledgable. He I want to commend your salesman Tom Thomas on a positive and professional experience I had. Tom was extremely friendly, helpful, and knowledgable. He worked hard to find the car I wanted. He was honest and straightforward, and kept me informed in the process and the details. It was truly my best car buying experience yet, and because of this- I not only highly recommend him but am returning to him to buy a car for my daughter! I thank Tom and Jerry's - See you again soon! More
Service excellence I recently had 100K service on my 2006 Avalon and very pleased with the customer service. M's Yolanda Stanley was very courteous and professional as I recently had 100K service on my 2006 Avalon and very pleased with the customer service. M's Yolanda Stanley was very courteous and professional as she ministered to my service needs. There was a issue which caused me to come back to the dealer however it was addressed immediately and all is well. More
Best Dealership to Purchase a New Toyota I had the pleasure of working with Kevin Perkins on the potential purchase of our new RAV. Kevin was patient and thorough and ensured that all of our I had the pleasure of working with Kevin Perkins on the potential purchase of our new RAV. Kevin was patient and thorough and ensured that all of our questions were answered! I will recommend Kevin to all of my friends when they are ready for an excellent experience. Hamid in Finance was very considerate of our time and ensured we were aware of all of our purchase options. Thanks again to Jerry's Toyota for an outstanding customer experience. More