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Jerry's Toyota
Baltimore, MD
890 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 890 reviews
November 07, 2016
Great Customer Service from the time you walk through the door! UBER Eric and his assistant UBER Dana are a great team! Exceptional teamwork and customer service! I hig from the time you walk through the door! UBER Eric and his assistant UBER Dana are a great team! Exceptional teamwork and customer service! I highly recommend this dealership for your UBER experience. Kia H. More
by Kia H
Employees Worked With
Erick Moskos
November 02, 2016
Great Salesman Jason did a great job at getting me in the car I wanted for the right price! He was very knowledgeable and helpful throughout the entire process. The Jason did a great job at getting me in the car I wanted for the right price! He was very knowledgeable and helpful throughout the entire process. The service department however needs work especially on accurately informing customers of what is included with the vehicle. They should not inform customers that car wash service is included because the service that they provide is not considered a car wash. More
by dg11550
Employees Worked With
Hamid Dadpay, Jason Wood, Polly Mason
October 31, 2016
Leased new Highlander I told my salesman and the sales manager that I would prefer not to share my experience but apparently they cannot override this survey program to sto I told my salesman and the sales manager that I would prefer not to share my experience but apparently they cannot override this survey program to stop asking me to rate them. So here goes. I went to Toyota not sure if I would lease or buy a new Highlander. I was asked my maximum monthly payment which I vowed I would not give to the salesman but I did anyway. However, this was the max I wanted to pay to purchase a new car, not lease. I could have leased a car for well under my budget and paid over 36 months about 1/3 of the sticker price but it didn't have the bells and whistles that I wanted/needed. So, I went up to the next level. I wound up paying for 100% of the added options! I asked the salesman why the lease price was so high in comparison to the lease price on the Internet and he never did answer me. And, he played the game of disappearing and coming back telling me that this was the very best he could do (several times). Well, I know I should have walked out at that point but when I want something I want it. I love my Highlander but I do not believe that this dealership is very reputable. And now, before my review is posted the dealer responds that he aims to please but it's up to me to call him? More
by Highlander
Employees Worked With
October 31, 2016
Great Customer Service Everyone was great at the dealership, love my new RAV4. Jason was juggling delivering two cars at once and did a great job of it. Everyone was great at the dealership, love my new RAV4. Jason was juggling delivering two cars at once and did a great job of it. More
by Patricia Imhoff
Employees Worked With
Jason Wood
October 26, 2016
AWESOME! This was the best car buying experience in my life!!! I have told friends and family about how pleased I am with my new car and with great treatment This was the best car buying experience in my life!!! I have told friends and family about how pleased I am with my new car and with great treatment I received at Jerry's. More
by DanniG
Employees Worked With
Walt McDonald, Eric Hammer, Allen Bailey III
October 23, 2016
40,000 mile service had my 40,000 mile service, new tire and ready for winter, my service advisor was awesome thank you jennifer standish. see you again. really nice dea had my 40,000 mile service, new tire and ready for winter, my service advisor was awesome thank you jennifer standish. see you again. really nice dealership More
by burnskevin123
Employees Worked With
October 18, 2016
very easy experience From the moment I walked up I felt welcomed. everything was handled very easily and fairly quickly. I look forward to working with this dealership t From the moment I walked up I felt welcomed. everything was handled very easily and fairly quickly. I look forward to working with this dealership to maintain the car and keep it in the best shape I can. More
by phluffstravels
Employees Worked With
Antwan Burston
October 17, 2016
They treated us like family. They were very courteous, patient, and went beyond duty to help to get us the new car. They even acted as an advocate with the bank after I purchased They were very courteous, patient, and went beyond duty to help to get us the new car. They even acted as an advocate with the bank after I purchased the car. He called 2 days after I had the car and he was able to get the bank to drop the interest by 5%. More
by Michele Lovelace
October 14, 2016
Amazing Service I enjoyed working with Eric Moskos at Jerry's. He has a wonderful personality and he was very helpful in making sure that I got the vehicle that I lov I enjoyed working with Eric Moskos at Jerry's. He has a wonderful personality and he was very helpful in making sure that I got the vehicle that I loved so that I could get on the road. I would definitely recommend others to shop with him. More
by DB
Employees Worked With
Erick Moskos
October 13, 2016
Nice service I brought my new car from the dealership with good deal and service. Even though the process took longer than I expected, Antwan and Ray are very pati I brought my new car from the dealership with good deal and service. Even though the process took longer than I expected, Antwan and Ray are very patient and helpful in getting the deal done. One thing I have problem with is the auto warranty program, I was given options to purchase different level of protections and was told I can drop the option anytime without knowing the implication. The next day, I came back to drop one of the warranty option and was surprised to know my monthly premium still be same. The difference will be applied to the overall charge. In my opinion, the warranty/finance program is not very flexible enough to meet customer's need. More
by MC
