Jerry's Toyota
Baltimore, MD
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Not purrrfect, but who is? No pressure, introduction and free to answer questions when you are ready. Also free to engage your choice of salespeople. I would recommend the sales No pressure, introduction and free to answer questions when you are ready. Also free to engage your choice of salespeople. I would recommend the salesperson who left such an excellent impression in his sales technique. I was so relaxed and felt I could ask anything. Verlyn Barnes was very attentive and informative. If he did not have an answer he was not afraid to tell you he was going to get the correct answer for you. My family and I were very impressed by this man. More
Highlander service John Good is excellent in keeping me informed on what work is needed ,why it is needed and when we can expect th he car to be ready for pickup. John Good is excellent in keeping me informed on what work is needed ,why it is needed and when we can expect th he car to be ready for pickup. More
My experience with Jerry's Toyota has been very good This is my third purchase with them and my experience has been a very good experience, my salesman Johnathan sander and financial guy Eric hammer wo This is my third purchase with them and my experience has been a very good experience, my salesman Johnathan sander and financial guy Eric hammer work with me in getting the best options that they could have given me , I would recommend anyone , my friends, family to do business with Jerry's Toyota dealer , I promise they will be fear , and find the best option for you, everyone is very knowledgeable and easy to work with, but ask for my guys , Johnathan sander and Eric hammer . More
DONE WITH JERRYS I bought my tundra in 2009 love the truck, will never go back to Jerry's. They have been servicing my truck sense I bought it. Twice in the past I c I bought my tundra in 2009 love the truck, will never go back to Jerry's. They have been servicing my truck sense I bought it. Twice in the past I caught them trying to screw me on unnecessary repairs. Once I was told I needed a new seat cover that cost over $700, I took it home and fixed it my self for $0. Some clips needed to be reattached and screws were missing. Then I was told I needed brake pads and rotors, they said the rotors were worn/rusted beyond repair. Again I took it home, and after bending a breaker bar and twisting a 4 way lug wrench trying to remove the lug nuts I ended up using a 3/4 inch impact that struggled to remove them because there "technician's severely over torqued them. The pads did need replaced but they lied about the rotors, the only rust on them was where every other rotor in the world is rusted, were the pads don't touch. And the latest incident cost me $221, again there "technician" over tightened the drain plug on the oil pan and stripped it. Their reasoning was because the truck had over 100 thousand miles on it (BS). The bill started at $805, I ended up paying $221 for their screw up. As I said, I love the truck but it will never pass through their doors again. More
Return for same issue Mary was a great. She was very helpful during my unexpected service visit. I would love to have Mary as my service advisor every visit !!! Thank yo Mary was a great. She was very helpful during my unexpected service visit. I would love to have Mary as my service advisor every visit !!! Thank you for your help and understanding, Mary !!! More
I thought everything went very well Pleasant nice and clean service was good Price was good representative was courteous kind I like the way they met you at the door with a smile they Pleasant nice and clean service was good Price was good representative was courteous kind I like the way they met you at the door with a smile they explained everything in detail the building was very clean the condiments we're great and the bathrooms were nice and clean More
Quality customer service Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank you! More
Great experience! This was by far the best car buying experience that I have had. Khalid was very knowledgable and helpful throughout the whole process. I would recom This was by far the best car buying experience that I have had. Khalid was very knowledgable and helpful throughout the whole process. I would recommend him to anyone looking for a new vehicle. Eric in the finance department was very helpful and easy to work with. More
happy custumer Because I was treated very well by the staff I fetlt this would be a good dealership for others to deal with.also my salesman was very knowligable abo Because I was treated very well by the staff I fetlt this would be a good dealership for others to deal with.also my salesman was very knowligable about the vehicle I purchased. More
Great experience everyone was very helpful The car price was very reasonable time spent at the dealership to close the deal was very quick could not have asked for an everyone was very helpful The car price was very reasonable time spent at the dealership to close the deal was very quick could not have asked for any more cooperation from everyone involved More