Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jerry's Toyota
Baltimore, MD
903 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 903 reviews
April 16, 2017
The was Easy Excellent and Friendly service, Met all expectations, will recommend to friends and family, Service Perks include Shuttle service, free Oil Changes & Excellent and Friendly service, Met all expectations, will recommend to friends and family, Service Perks include Shuttle service, free Oil Changes & 30k service and don't forget Car washes. More
by DealRate1
Employees Worked With
Kris Ruhling, Nima Karkan
April 02, 2017
Average Nothing stellar or terrible to report about my experiences at this dealership. The customer service is mediocre especially when it comes to scheduling Nothing stellar or terrible to report about my experiences at this dealership. The customer service is mediocre especially when it comes to scheduling a service time. More
by Clear and direct
Employees Worked With
Shahram Javan
April 01, 2017
New car purchase Kudos to Fletcher Dixon for his excellent customer service! He was knowledgeable about the 2017 Toyota Highlander and its features. Thank you for your Kudos to Fletcher Dixon for his excellent customer service! He was knowledgeable about the 2017 Toyota Highlander and its features. Thank you for your assistance with my new car purchase. More
by Havana57
Employees Worked With
April 01, 2017
Jonathan Sanders is the man to see...Excellent Service My rate of a five is due to the wonderful services I receive from Jonathan. He is very knowledgeable about every product. He is pleasant and respectfu My rate of a five is due to the wonderful services I receive from Jonathan. He is very knowledgeable about every product. He is pleasant and respectful toward his customers as well as with his coworkers. Just an all around great guy. Thank you very much for your wonderful customer care Mr. Sanders! I am always gracious when I leave. By the way, Jerry's Toyota on Belair Rd is a great location. I would not buy for any other location. Excellent service from front to back, no matter what area of service you're there for. Keep up the great work everyone! More
by @Thunder1
Employees Worked With
March 31, 2017
Tommy was fabulous Tommy worked hard to get the deal done. He was the ultimate professional. Anytime we need a car we will be working with Tommy. Bill Reed Tommy worked hard to get the deal done. He was the ultimate professional. Anytime we need a car we will be working with Tommy. Bill Reed More
by Bill Reed
Employees Worked With
Tommy Thomas
March 20, 2017
Service Department Review I came in to get a replacement mirror installed on my car. There were issues with shipment and it didn't get done until a few days after it was suppos I came in to get a replacement mirror installed on my car. There were issues with shipment and it didn't get done until a few days after it was supposed to. Shahram Javan worked with me once it finally arrived and made sure that it was completely taken care of. I wouldn't go anywhere else for maintenance and situations like this. More
by J P
Employees Worked With
Shahram Javan
March 08, 2017
Excellent service for our vehicle in a timely manner. I waited for our vehicle. We love our Toyota & that it takes regular gas. The service team is excellent si service for our vehicle in a timely manner. I waited for our vehicle. We love our Toyota & that it takes regular gas. The service team is excellent since we purchased in 2015 More
by Patty
Employees Worked With
Mary
March 07, 2017
Excellent customer service and excellent in the community I took my Toyota Tundra in to have a seat belt recall fixed and it was fixed in a timely and efficient manner while I received fantastic customer serv I took my Toyota Tundra in to have a seat belt recall fixed and it was fixed in a timely and efficient manner while I received fantastic customer service. Also, I reached out to Bill Bolander and he sponsored our local youth baseball team. This business is very involved in giving back to their local community. More
by Mike K.
Employees Worked With
Bill Bolander
March 02, 2017
Excellent This mas is a good sales man he no how to satisfy the customer great job mr Huntley.you are highly recommended thanks for tayota This mas is a good sales man he no how to satisfy the customer great job mr Huntley.you are highly recommended thanks for tayota More
by Tayota 1
Employees Worked With
Huntley Duhaney
March 01, 2017
My wife and I bought a 2017 Prius from Jerry's last week. We were treated very well, and are totally pleased with the service, the trade-in and our new auto!! The whole staff from reception to sales to financ We were treated very well, and are totally pleased with the service, the trade-in and our new auto!! The whole staff from reception to sales to finance were great. More
by Ronert S. Runklde
