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Jerry's Toyota

Baltimore, MD

4.1
890 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 890 reviews

November 25, 2017

Really bad customer service I had a really bad experience with the seller name K, after text drive, they gave me $500 for trade in my car,I was discussed with them,became other More

by Lily Wang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kirs
Dec 06, 2017 -

Jerry's Toyota responded

We're sorry to hear about your negative experience. Feel free to email me directly so that we can further discuss this issue. mattb@jerrysautogroup.com -Matt

November 21, 2017

I purchased a Prius 4 I was an easy customer as I had been to many different car dealers trying to decide what I needed. By the time I came to Jerry's I was ready for a Pr More

by Derek Joost
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fletcher Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Southard
Dec 13, 2017 -

Jerry's Toyota responded

We're glad to hear we were able to help you find the Toyota that was right for you. We hope you enjoy your new Prius for years to come.

November 16, 2017

Our saving grace For nearly 3 weeks, we scoured dealerships trying to find one that would be able to help us out of a situation with our current vehicle. Negative equi More

by SHANNA M RATHBONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nima Karkan
Dec 13, 2017 -

Jerry's Toyota responded

We're thrilled to here you are satisfied with your car buying experience. We look forward to having you back to take advantage of your Jerry's It's About You Loyalty Benefits!

October 31, 2017

Great car buying experience Paul was wonderful! He was straight forward and honest. This is why I decided to buy from this dealership. I was not happy with Thompson, where I had More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Hammer, Paul Southard
Nov 03, 2017 -

Jerry's Toyota responded

We're glad to hear we were able to get you a deal you were happy with! We look forward to your continued patronage!

October 26, 2017

Amazing! Verlyn made the process of buying a car easy, fast, and efficient. I was very pleased with the service and the car. I was able to leave with the car i More

by AcctingNerd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Verlyn Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamid Dadpay
Nov 03, 2017 -

Jerry's Toyota responded

Thank you for the kind words! We hope you enjoy your new Toyota for years to come!

October 25, 2017

Hard sales tactics So I was surprised I got a invite to write a review considering the sales person was very pushy, rude and had me in a corner. I am not sure if people More

by Dr.yule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hamid Dadpay, Paul Southard
Oct 26, 2017 -

Jerry's Toyota responded

We're sorry to hear you had such a negative experience. We are however, curious as to the details of the $50 review promotion. Jerry's Toyota does not currently offer a $50 gift card for reviews. Were you referring to our $5 off service for writing a Yelp review promotion? Nonetheless, if you're willing, we would love to hear more about this promotion one of our employees offered you. Please email marketing@jerrysautogroup.com so we may further investigate the cause of this problem. Thank you, and once again, we apologize for your experience.

Oct 28, 2017 -

Dr.yule responded

Thanks for the response but enough time has been wasted on this already. I will forward a email from the sales person and you can handle it however you'd like. I dont expect the $50 at this point anyway.

October 19, 2017

Great Customer Service Always enjoy getting my car serviced at Jerry's. Yolanda is spectacular!!! She has excellent customer service skills and is very knowledgeable. She More

by cwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2017 -

Jerry's Toyota responded

We're happy to hear you always have such a great experience! Yolanda is great, isn't she? We look forward to having you back!

Oct 25, 2017 -

Jerry's Toyota responded

We're happy to hear you had such a wonderful experience. Yolanda will be pleased with your kind words.

October 12, 2017

Thank you Jonathan Sanders one yr. later! Still satisfied! We purchased our 2017 rav 4 a yr ago. Jonathan Sanders was so helpful helping us find the perfect car. Everyone in Jerry’s was very friendly. I would More

by Karen I
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hammer
Oct 18, 2017 -

Jerry's Toyota responded

We're happy to hear you're still enjoying your RAV4! We look forward to having you back!

September 29, 2017

Friendly people to deal with , highly recommended to every potential car buyer. i will definitely will come back in the future or on my next car purchase and hope to deal with the More

by Rollie
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hamid Dadpay, Polly Mason, Daniel Riley, Steve Knolle, Paul Southard
Sep 29, 2017 -

Jerry's Toyota responded

We're glad to read you've had a wonderful experience here. We look forward to having you back!

September 28, 2017

Very Professional & Helpful The Most Pleasant Experience. Paul Southard was Very Helpful & went out of his way to assist me with my Purchase. He is definitely a Multi taker and More

by LindaK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Sep 28, 2017 -

Jerry's Toyota responded

That's what we like to hear! Paul appreciates the kind words, and we appreciate your business! We look forward to having you back. Enjoy your new Toyota!

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