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Jerry's Toyota

Baltimore, MD

4.2
903 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 903 reviews

October 06, 2024

That was very good, the representative he was very kind with me, it was an excellent experience. Thank you for everything. More

by Aguilarromero2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Jerry's Toyota responded

Thank you for your kind words and positive review! We're thrilled to hear that you had a great experience with our representative. We strive to provide excellent customer service and ensure customer satisfaction. We appreciate your business and hope to see you again in the future.

October 03, 2024

I am very, very pleased with Jerry's Toyota. I refuse to let any other place do work on my truck. I never worry about the quality of the work. I know my truck is in good hands. I always tell peo More

by T. Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Jerry's Toyota responded

Thank you so much for your kind words, T. Warren! We're thrilled to hear that you're so satisfied with the work we do at Jerry's Toyota. Your trust and loyalty mean a lot to us. We're committed to providing the highest quality service and peace of mind to all of our customers. Thank you again for choosing Jerry's Toyota!

October 03, 2024

I have bought my last two cars from Jerry’s Toyota. And will happily do again when necessary. The service is also excellent, informative. Ryan made this maintenance easy. All is much appreciated! . More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Jerry's Toyota responded

We're thrilled to hear that you've had such positive experiences with us at Jerry's Toyota. Our team strives to provide exceptional service, and we're delighted to know that we met your expectations. Thank you for highlighting Ryan's excellent work. We're proud to have such dedicated team members who go above and beyond to ensure our customers are satisfied. We look forward to serving you again in the future.

September 27, 2024

Jonathan you are the best. You explained every aspect with me so that I could understand. Everything was smooth sailing. I just want to say thank you again. More

by darlenecromwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Harrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Jerry's Toyota responded

Thank you for your kind words about Jonathan! We're thrilled to hear that he was able to provide you with a positive and informative experience. Our team strives to assist customers in making informed decisions, and it's rewarding to know that we've achieved that in your case. Thank you again for choosing us!

September 26, 2024

Good service I like the video you sent me at the end and the service visor was very polite and helpful More

by Eleyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 27, 2024 -

Jerry's Toyota responded

Thank you for your positive feedback! We're glad to hear that you enjoyed the video and found our service advisor helpful. We strive to provide excellent customer service and appreciate your business.

September 17, 2024

Scheduled my service with ease and at time I requested. The gentleman checking my car in was polite and professional. Jeffrey checked me in and confirmed service and gave estimated quote for service. I More

by JMSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Jerry's Toyota responded

We are thrilled to hear that you had a positive experience during your recent service visit. Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. We appreciate your kind words about the ease of scheduling, the professionalism of our staff, and the timely service. Our goal is to provide a convenient and efficient experience for all our customers. Thank you for choosing our dealership for your car maintenance needs. We look forward to serving you again in the future.

September 12, 2024

Just purchased new Tundra and my salesman Khalid DelAgarde made it a great experience to him the Costner is 1st and provides great service even after you roll off the lot More

by cknoerlein1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Khalid Delagarde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Son
Sep 13, 2024 -

Jerry's Toyota responded

We are thrilled to hear that Khalid DelAgarde provided you with an exceptional car-buying experience. Your satisfaction is our top priority, and we're delighted to know that he exceeded your expectations. Thank you for choosing Jerry's Toyota for your new vehicle purchase. We look forward to serving you again in the future.

September 12, 2024

Everything ran very smooth, everyone was very helpful Thank you and I would recommend your dealers to my friends More

by Karenbocklage12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jerry's Toyota responded

We are thrilled to hear that you had a positive experience at our dealership. Your satisfaction is our top priority, and we're delighted to know that our team exceeded your expectations. Thank you for your kind words and recommendation. We appreciate your business and look forward to serving you again in the future.

September 10, 2024

I experienced a true bait and switch at this dealership. The internet advertised a certain price that the car salesperson admitted is not the price anyone will get because the dealer is free to add a “mark More

by tamarabrodrigues
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Keith Scruggs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jerry's Toyota responded

We apologize for any inconvenience or frustration you experienced during your recent visit to our dealership. We understand that the pricing discrepancy may have been disappointing. We will conduct a thorough review of your case to determine what may have happened and how we can improve our pricing transparency. Your feedback is crucial in helping us enhance our customer experience. Please feel free to contact our general manager, Matt B, at MattB@jerrysautogroup.com to discuss this matter further. We would be happy to provide additional information or address any concerns you may have. Thank you for bringing this to our attention.

September 01, 2024

The dealership is clean, and while I waited I had a pleasant experience with a salesperson named Paul Southard. He was very knowledgeable, polite, and not pushy. I will definitely seek him out when I'm More

by Sma105
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Jerry's Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at our dealership. We strive to create a welcoming environment for all our customers, and we're delighted that Paul Southard was able to provide you with exceptional service. We appreciate your business and look forward to serving you again in the future.