Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jerry's Toyota
Baltimore, MD
930 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 930 reviews
February 28, 2023
Had an excellent overall experience purchasing a new vehicle. Paul was professional and very knowledgeable throughout the process. Left Jerry’s a satisfied customer and would recommend Paul if you’re in vehicle. Paul was professional and very knowledgeable throughout the process. Left Jerry’s a satisfied customer and would recommend Paul if you’re interested in purchasing a Toyota. More
by DnAvls
February 21, 2023
I went to dealership to service my vic they did not even fill my windshield water did they even checked my vic. fill my windshield water did they even checked my vic. More
by Sanjeep
Employees Worked With
February 18, 2023
Easy appt scheduling Kept me informed and beat expected. Ompletion time. Staff cheerful. Facility clean and well appointef expected. Ompletion time. Staff cheerful. Facility clean and well appointef More
by jvpaska
Employees Worked With
February 18, 2023
Yolanda is an excellent service adviser. she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is she greeted me at check in with professional courtesy. She explained my service needs very well. You need more like her.Also my shuttle driver home is also very professional he is a very safe driver. More
by scotfish51
Employees Worked With
February 13, 2023
My rep that worked with me today was excellent. I relayed a concern from the last time that I had a service and he apologized and worked to correct the problem and solved it. And gave a discount to I relayed a concern from the last time that I had a service and he apologized and worked to correct the problem and solved it. And gave a discount to me because it wasn’t solved the last visit. This was excellent customer service. More
by Kirk Thomas
Employees Worked With
Jeffrey L
February 02, 2023
An efficient and well run operation. Yolanda was very professional explaining what my car needed and arranging a Lyft to and from my house while my car was getting serviced. Awesome! Yolanda was very professional explaining what my car needed and arranging a Lyft to and from my house while my car was getting serviced. Awesome! More
by Stephanie
Employees Worked With
January 31, 2023
Today, I had a regular oil change package with everything that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they that it comes with. Everything seemed fine with this, and I have had no issues, as of yet. However, the reason I rated this a 2 stars is because they have touched my personal equipment, and I don't appreciate this. I have a Nexar Drive Cam, in my car. I realized today, much later after I had been driving all day, that one of the service technicians disconnected all of the wires from my camera. There is no need for them to do this. This is not part of the maintenance schedule that I had paid for. There is no reason for a mechanic to touch any of my personal items in my car, besides the car itself. The fact that they disconnected my wires is appalling. I have this camera installed to protect me from any incidents that could occur on the road. By them disconnecting this, it has left me vulnerable and unprepared for anything that could have happened. Luckily, nothing did happen, but this dealership has potentially placed me in a spot I did not expect to be in, had I needed my camera footage for anything. There is no reason to believe that my camera needed to be disconnected. Nobody had mentioned anything of the sort, and there are no signs posting that cameras need to be turned off. This is shameful that Jerry's Toyota would allow an employee to do this to a customer's car. Its also very shady that a dealership would disconnect a camera, as if to hide something that occurred or could occur in a regular oil change. Now I'm going to have to go through my car to make sure that one of Jerry's employees didn't steal something and attempt to cover it up by disconnecting my camera. I really don't appreciate my property being tampered with. More
by Mrswayzee
Employees Worked With
January 23, 2023
Jerry's Toyota dealership's website is easy to navigate and therefore easy to make an appointment. The wait-time for service was reasonable. I recommend Jerry's dealership to anyone. and therefore easy to make an appointment. The wait-time for service was reasonable. I recommend Jerry's dealership to anyone. More
by 101Airborne
January 21, 2023
Really great to deal with and the maintenance is the best I have dealt with I have dealt with More
by steveking1964@gmail.com
Employees Worked With
