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Jerry's Toyota

Baltimore, MD

4.1
930 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 930 reviews

March 30, 2023

It is a good dealership. Paul knows exactly what’s going on and what I wanted everyone there was very professional and good to me and know their job well I look forward to co More

by jlbmusdrums
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Son, Paul Southard
Mar 30, 2023 -

Jerry's Toyota responded

Thank you for leaving such a positive review on your purchasing experience with Paul! We appreciate your recommendations to your friends and family! If you need anything at all, please let us know!

March 28, 2023

I saw the internet price and wasted my time going to the dealership because it wasn't legitimate. When I get there, I find out it was a bait and switch tactic. Additionally I was told there was no way for m More

by Gabby234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 29, 2023 -

Jerry's Toyota responded

We apologize that your experience warranted this review. If you would like to discuss your experience further, please email our General Manager at mattb@jerrysautogroup.com or give us a call at 410-661-5700. Thank you.

Mar 29, 2023 -

Gabby234 responded

UPDATE: The manager did not solve anything. They are still charging scam markups & fake fees on all the Cars on the lot still false listing of prices online and in person on the listings. I DON'T RECOMMED JERRY TOYOTA.

March 24, 2023

Customer service is very good service representatives are pleasant and knowledgeable willing to be of service More

by DLRobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery L
Mar 25, 2023 -

Jerry's Toyota responded

We appreciate your detailed account of your visit to our Jerry's Service Department! Thank you for taking the time to provide this review and we look forward to seeing you on your next visit!

March 21, 2023

Visiting here from houston and needed a car maintenance, these people are phenominal! Real nice and easy to talk to, the service was also fast, this place is highly recommended. More

by Carlze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Paul
Mar 22, 2023 -

Jerry's Toyota responded

Thank you for reviewing Jerry's so positively! We are so happy to hear such a wonderful review and hope you have a safe trip back home to Houston!

March 08, 2023

The facilities are very nice and the staff are responsive and courteous but beware of deceptive pricing when negotiating. In the process of negotiating for an SUV, market adjustment was removed from the pric More

by Toyota Reviews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Do not wish to name names
Mar 09, 2023 -

Jerry's Toyota responded

Thank you for taking the time to detail your experience, our General Manager will be happy to discuss your visit further at mattb@jerrysautogroup.com or give us a call at 410-661-5700.

March 08, 2023

Excellent service . Kristopher is absolutely the best there is. My new BFF. Thank you for helping me when another merchant did me wrong. More

by Mjones3527
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kristopher in the service department
Mar 09, 2023 -

Jerry's Toyota responded

Thank you for your kind words on Kristopher! We appreciate you for choosing Jerry's and look forward to seeing you on your next visit!

March 05, 2023

Jonathan Sanders and his team were great and made my car buying experience awesome. It was a great experience! More

by Peregoy43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Harrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

Jerry's Toyota responded

Congratulations on the purchase of your new vehicle! Thank you for your kind words on our staff and for choosing Jerry’s!

March 02, 2023

Nice waiting room with wifi and coffee. Service advisor was nice. I was told I had to pay a $150 fee to diagnose a glovebox latch not working. Sorry but this is ridiculous. We are not tal More

by frankblock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Icenroad
Mar 05, 2023 -

Jerry's Toyota responded

Thank you for providing your feedback on your experience with us! If you would like to discuss your experience further, please reach out to our Service Manager at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700.

February 28, 2023

This dealership is the worse. They lie , steal and cheat. Matt and Ray are the worse. Stay away. More

by Carolmbrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raymond Torreon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Jerry's Toyota responded

We deeply apologize that your experience was not as expected. I have brought your review to the attention of the management team. Please feel free to give us a call at 410-661-5700 if you would like to discuss your experience further. Thank you.

February 28, 2023

This is my second vehicle I purchased from Paul! A+ top notch service, ain’t a deal he can’t make happen. Highly suggest. More

by amber.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Mar 02, 2023 -

Jerry's Toyota responded

Thank you for providing such a positive review on Paul and the experience you had with us! Congratulations on the purchase of your second Toyota!

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