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Jerry's Toyota
Baltimore, MD
924 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
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Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 924 reviews
April 02, 2025
If I could give this place zero stars I would. They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a nightmare to even get them to take the car and give me a rental. The car is 5 months old!! I had to contact my salesman (whom is incredible btw) to get them to take my car and look at it to give me a rental. I finally drop it off and I see in the lojack app where they took it for a ride and that was it. No way they even jacked it up or looked at it. Several hours later I get a call from my service advisor who tells me the noise I am hearing is my rear brake pads shifting in the bracket. Ummm, brake pads are not supposed to move so clearly something is wrong. He tells me it is wear and tear and is completely normal, to come get my vehicle. I called corporate, they put in a ticket to have the customer relations manager contact me. She was just as unhelpful telling me basically that it is my fault for putting 8800 miles on it in 5 months. That should not be a problem! 8800 is still new! After arguing with them, I filed a new complaint with Toyota and will never be going back to Jerry's again. ALSO, on the work order, they put that its the rear brake pads, funny I clearly told them the noise is coming from the front end. They also put that I declined a multi-point inspection, most certainly did not. Wouldn't the inspection be necessary to even evaluate what the problem is?! Most incompetent and rude service department I have ever dealt with. Clearly they don't care about the safety of their vehicles that they JUST sold. I did not spend over $40k to be treated like this. More
by kaitlynmyers516
April 01, 2025
Great service … makes life easy. Alway dependable….. I feel I am well taken care of Alway dependable….. I feel I am well taken care of More
by bcrowleysr
April 01, 2025
Keith was very helpful on finding us a new Toyota. . he. Went out of his was to make our buying experience more enjoyable . he. Went out of his was to make our buying experience more enjoyable More
by bcrowleysr
Employees Worked With
March 15, 2025
We took our 2005 Toyota in for repairs. What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues leaving the place than going in. More
by Drgrizzly
Employees Worked With
March 13, 2025
My salesman was a professional, very personable probably the best car salesman that I have met in years and I have been buying cars for over 40 years the best car salesman that I have met in years and I have been buying cars for over 40 years More
by Bigking1234$
March 13, 2025
Brii Clark, E. J Hightower and Tom Powell are a team worthy to be dealt with, they are absolutely the best!!! Brii is the best as what she does and is such a bright J Hightower and Tom Powell are a team worthy to be dealt with, they are absolutely the best!!! Brii is the best as what she does and is such a bright light, I enjoyed working with her!! More
by jadatoler95
March 08, 2025
Truly Amazing Car Buying Experience! Buying a car can be stressful, but EJ made it such a smooth and enjoyable process. From the moment I walked in, he treated me like family—not just Buying a car can be stressful, but EJ made it such a smooth and enjoyable process. From the moment I walked in, he treated me like family—not just another customer. He really took the time to listen to what I needed and never once pressured me into something that wasn’t right. Instead, they found me the perfect car within my budget and made sure I felt confident in my decision. Even after the sale, they checked in to make sure everything was going well. If you’re looking for someone honest, kind, and genuinely invested in helping you, EJ at Jerry’s Toyota is the person to see! I couldn’t be happier with my experience More
by Phae
Employees Worked With
March 08, 2025
Herman is the goat. Got us a great deal! Definitely ask for him when you go. Got us a great deal! Definitely ask for him when you go. More
by Trevor
Employees Worked With
March 08, 2025
Herman was great to work with and helped us decide what worked best for us with his input which helped tremendously! worked best for us with his input which helped tremendously! More
by courtney.glover0912
March 06, 2025
Mr. EJ did a great job getting my sister her new car! Highly recommend! Will be back to get mine soon. Thank you Mr. EJ! Highly recommend! Will be back to get mine soon. Thank you Mr. EJ! More
by joy_shuford
Employees Worked With
