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Jerry's Toyota

Baltimore, MD

4.1
889 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 889 reviews

November 23, 2024

Great service, didn’t have to wait as long as I expected. Jamie was great. More

by rick
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Nov 25, 2024 -

Jerry's Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Jamie. We appreciate your business and look forward to serving you again in the future.

November 19, 2024

Clean, thorough. Text tracking of service very poor. Text messages informed of potential ssfety issues requiring immediate attention. Jaime helped with one of those m More

by wcarter5631
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
JIme Christopher
Nov 25, 2024 -

Jerry's Toyota responded

Thank you for your feedback. We appreciate you bringing the issue with text tracking to our attention. We will investigate this matter to improve our communication with customers. We're glad that Jamie was able to assist you with the major repair decision. Your satisfaction is our top priority, and we strive to provide clear and helpful information to all our customers. Thank you for your continued business. We look forward to serving you again in the future.

November 14, 2024

Go elsewhere. Bait and switch tactics? Jerry's "Internet price" was $40,121. Went to the dealer and they said ohhhh nooo. That is for local customers only. H More

by Joe
Recommend Dealer
No
Employees Worked With
Jon Reiner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Jerry's Toyota responded

We apologize for any inconvenience or frustration you experienced during your recent visit to our dealership. We understand that the pricing discrepancy was disappointing. We take your feedback seriously and will investigate this matter to ensure that our pricing practices are transparent and fair. We strive to provide accurate and up-to-date pricing information to all our customers. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

November 09, 2024

Service was ok , maintenance light reset . Staff were friendly and respectful. . I. I’ll always come back for service More

by Cons10ce
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Nov 11, 2024 -

Jerry's Toyota responded

We're glad you had a great experience at Jerry's Toyota !

November 06, 2024

Jerrys good and servise adviser jennifer was the best. Very cooperative Listen and get the job done you come for 👍👍👍 More

by Younis Nazir
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jennifer Standish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Jerry's Toyota responded

Thank you for sharing your service experience with Jennifer, we appreciate your business!

October 24, 2024

I always have a great fantastic pleasurable experience at Jerry’s Toyota The service is first class More

by Batmanthomasmcbryant
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Jerry's Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Jerry's Toyota. Our team strives to provide top-notch service, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!

October 06, 2024

That was very good, the representative he was very kind with me, it was an excellent experience. Thank you for everything. More

by Aguilarromero2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Jerry's Toyota responded

Thank you for your kind words and positive review! We're thrilled to hear that you had a great experience with our representative. We strive to provide excellent customer service and ensure customer satisfaction. We appreciate your business and hope to see you again in the future.

October 03, 2024

I am very, very pleased with Jerry's Toyota. I refuse to let any other place do work on my truck. I never worry about the quality of the work. I know my truck is in good hands. I always tell peo More

by T. Warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Jerry's Toyota responded

Thank you so much for your kind words, T. Warren! We're thrilled to hear that you're so satisfied with the work we do at Jerry's Toyota. Your trust and loyalty mean a lot to us. We're committed to providing the highest quality service and peace of mind to all of our customers. Thank you again for choosing Jerry's Toyota!

October 03, 2024

I have bought my last two cars from Jerry’s Toyota. And will happily do again when necessary. The service is also excellent, informative. Ryan made this maintenance easy. All is much appreciated! . More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Jerry's Toyota responded

We're thrilled to hear that you've had such positive experiences with us at Jerry's Toyota. Our team strives to provide exceptional service, and we're delighted to know that we met your expectations. Thank you for highlighting Ryan's excellent work. We're proud to have such dedicated team members who go above and beyond to ensure our customers are satisfied. We look forward to serving you again in the future.

September 27, 2024

Jonathan you are the best. You explained every aspect with me so that I could understand. Everything was smooth sailing. I just want to say thank you again. More

by darlenecromwell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Harrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Jerry's Toyota responded

Thank you for your kind words about Jonathan! We're thrilled to hear that he was able to provide you with a positive and informative experience. Our team strives to assist customers in making informed decisions, and it's rewarding to know that we've achieved that in your case. Thank you again for choosing us!

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