Jerry's Toyota

EJ’s energy and personality is everything . I really appreciate him for making sure I was set and happy with everything . I really appreciate him for making sure I was set and happy with everything . More

Waited over 3 hrs. Granted, they were busy, due to spring break, but I was never told I’d have that long of a wait. I told them NOT to take my car thru the car wash. Th Granted, they were busy, due to spring break, but I was never told I’d have that long of a wait. I told them NOT to take my car thru the car wash. They didn’t listen…they took it thru the wash. It was WRITTEN on my slip, not to wash it. When it was finally finished, I drove all the way back home, to Harford county and notice they didn’t put a new sticker on the windshield, telling next maintenance. I drove all the way back to the dealership to get a new sticker and all I got was a simple, “sorry”….no “Can I give you an accesory, of your choice, for free?” Absolutely NOTHING was offered. I dread when it comes time for an oil change or tire rotation, knowing I have to go to Jerry’s and hope I don’t deal with more nonsense and poor customer service. More

Had an amazing experience at Jerry’s Toyota! My salesman, Ej was professional, courtesy and had us in a deal in no time. Make sure you ask for him when you stop by Jerry’s! My salesman, Ej was professional, courtesy and had us in a deal in no time. Make sure you ask for him when you stop by Jerry’s! More

I was met with a pleasant experience from the staff the moment I arrived byHenry Jones and others. moment I arrived byHenry Jones and others. More

We purchased our 2010 Camry new at Jerry’s. We have had good care and regular service since our purchase. We have had good care and regular service since our purchase. More

If I could give this place zero stars I would. They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a They don't even deserve one. I took my brand new 2025 Toyota Camry XSE in because it is making a metal clunking noise when in reverse. First it was a nightmare to even get them to take the car and give me a rental. The car is 5 months old!! I had to contact my salesman (whom is incredible btw) to get them to take my car and look at it to give me a rental. I finally drop it off and I see in the lojack app where they took it for a ride and that was it. No way they even jacked it up or looked at it. Several hours later I get a call from my service advisor who tells me the noise I am hearing is my rear brake pads shifting in the bracket. Ummm, brake pads are not supposed to move so clearly something is wrong. He tells me it is wear and tear and is completely normal, to come get my vehicle. I called corporate, they put in a ticket to have the customer relations manager contact me. She was just as unhelpful telling me basically that it is my fault for putting 8800 miles on it in 5 months. That should not be a problem! 8800 is still new! After arguing with them, I filed a new complaint with Toyota and will never be going back to Jerry's again. ALSO, on the work order, they put that its the rear brake pads, funny I clearly told them the noise is coming from the front end. They also put that I declined a multi-point inspection, most certainly did not. Wouldn't the inspection be necessary to even evaluate what the problem is?! Most incompetent and rude service department I have ever dealt with. Clearly they don't care about the safety of their vehicles that they JUST sold. I did not spend over $40k to be treated like this. More

Great service … makes life easy. Alway dependable….. I feel I am well taken care of Alway dependable….. I feel I am well taken care of More

Keith was very helpful on finding us a new Toyota. . he. Went out of his was to make our buying experience more enjoyable . he. Went out of his was to make our buying experience more enjoyable More

We took our 2005 Toyota in for repairs. What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues What we received was lies and excuses when things were not handled correctly. We did receive an $80 credit on a $880 bill and a car with more issues leaving the place than going in. More

My salesman was a professional, very personable probably the best car salesman that I have met in years and I have been buying cars for over 40 years the best car salesman that I have met in years and I have been buying cars for over 40 years More