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Jerry's Chevrolet - Service Center

Baltimore, MD

4.6
238 Reviews

238 Reviews of Jerry's Chevrolet - Service Center

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February 02, 2024

Brandon was outstanding. Service was outstanding. Atmosphere very nice in the waiting room. Car came in for routine service oil change tire rotation. Took stand time which More

by par4race
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Jerry's Chevrolet responded

Thank you for providing a wonderful review of your experience with us! We look forward to seeing you on your next visit!

January 20, 2024

Jacob Forwood was my service advisor for an issue I had with my 2018 Suburban. I took the vehicle to another Chevrolet dealership in the area and they recommended over $5000 in repairs. I then took the veh More

by tgalligan6md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Forwood
Jan 23, 2024 -

Jerry's Chevrolet responded

We're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 10, 2024

Fast, courteous service. Did not have long to wait for oil change and informed me car needed new battery. Was able to buy battery at almost $200 cheaper elsewhere. I like the More

by tao-mist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Jerry's Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 05, 2024

I cannot say anything negative about my experience with my service advisor Brennan. I ended up spending more than I was prepared to but at the same time I was “advised” not forced. I got everything the veh More

by shadowpkingsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Jerry's Chevrolet responded

Thank you for providing a wonderful review of your experience with Brennan and the service provided for you and your vehicle!

December 20, 2023

Lauren was terrific and always makes me feel appreciated and valued as a client. Outstanding! More

by Gregschevy20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
Dec 20, 2023 -

Jerry's Chevrolet responded

We appreciate your review and your business!

December 18, 2023

The advisor was very knowledgeable about all aspects of my required maintenance today. Additionally I was able to use GM rewards to cover my costs. More

by madmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Passio
Dec 20, 2023 -

Jerry's Chevrolet responded

Thank you for your review!

December 18, 2023

Greeted me promptly, diagnosed problems within couple of hours, and discussed alternatives amid busy time. More

by williamruh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Jerry's Chevrolet responded

Thank you for your business!

December 12, 2023

Estimates take to long, dropped my truck off at 10am, had to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door More

by Ajacks20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Jerry's Chevrolet responded

Thank you for sharing your experience, if you would like to discuss further please contact jhenry@jerryschevrolet.com

December 11, 2023

My Service Manager, Lauren was great. Knowledgeable, friendly and a pleasant personality. I’m happy to have worked with her More

by awinn417
Recommend Dealer
Yes
Employees Worked With
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren
Jan 19, 2024 -

Jerry's Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Hi, thanks for taking the time to leave a review.

December 04, 2023

Very good customer service. Brennan Stewart was very polite,attentive and professional.Upon arriving I was embraced with warm welcoming.Very nice people More

by Willhardy2821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Jerry's Chevrolet responded

Thank you for sharing your service experience at our dealership!

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