Jerry's Chevrolet - Service Center
Baltimore, MD
238 Reviews of Jerry's Chevrolet - Service Center
Brandon was outstanding. Service was outstanding. Atmosphere very nice in the waiting room. Car came in for routine service oil change tire rotation. Took stand time which Service was outstanding. Atmosphere very nice in the waiting room. Car came in for routine service oil change tire rotation. Took stand time which was not bad. More
Jacob Forwood was my service advisor for an issue I had with my 2018 Suburban. I took the vehicle to another Chevrolet dealership in the area and they recommended over $5000 in repairs. I then took the veh with my 2018 Suburban. I took the vehicle to another Chevrolet dealership in the area and they recommended over $5000 in repairs. I then took the vehicle to Brooks Huff Auto for a second opinion. The Brooks Huff team told me it was a known injector issue with that year Suburban and recommended I go back to a Chevy dealership for the warranty work. I took the car to Jerry's, Jacob evaluated the situation, had the team do the diagnostic and confirmed what Brooks Huff indicated. Jerry's service took care of the injectors and completed the repair under warranty at no cost to me. Jacob and team at Jerry's was great and very professional. When I go to trade in my Suburban on an EV version a few years from now I will head to Jerry's Chevrolet. Thanks all. More
Fast, courteous service. Did not have long to wait for oil change and informed me car needed new battery. Was able to buy battery at almost $200 cheaper elsewhere. I like the Did not have long to wait for oil change and informed me car needed new battery. Was able to buy battery at almost $200 cheaper elsewhere. I like the service at Jerry's, but not the inflated price quoted for a battery. More
I cannot say anything negative about my experience with my service advisor Brennan. I ended up spending more than I was prepared to but at the same time I was “advised” not forced. I got everything the veh my service advisor Brennan. I ended up spending more than I was prepared to but at the same time I was “advised” not forced. I got everything the vehicle service and maintenance needed and so I am set. Thanks Brennan and Jerry’s. More
The advisor was very knowledgeable about all aspects of my required maintenance today. Additionally I was able to use GM rewards to cover my costs. my required maintenance today. Additionally I was able to use GM rewards to cover my costs. More
Greeted me promptly, diagnosed problems within couple of hours, and discussed alternatives amid busy time. hours, and discussed alternatives amid busy time. More
Estimates take to long, dropped my truck off at 10am, had to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door to call 6hrs later to get an update, picked my truck up the next day and was charged an additional $35 for no apparent reason, also my passenger door was left open when I received my car back. More
My Service Manager, Lauren was great. Knowledgeable, friendly and a pleasant personality. I’m happy to have worked with her Knowledgeable, friendly and a pleasant personality. I’m happy to have worked with her More
Very good customer service. Brennan Stewart was very polite,attentive and professional.Upon arriving I was embraced with warm welcoming.Very nice people Brennan Stewart was very polite,attentive and professional.Upon arriving I was embraced with warm welcoming.Very nice people More