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Jerry's Chevrolet - Service Center
Baltimore, MD
235 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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235 Reviews of Jerry's Chevrolet - Service Center
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August 08, 2017
service center So I bought a 2014 Chevy traverse in April. When I bought the car everything was smooth and I was on the road. I was offered complimentary oil changes So I bought a 2014 Chevy traverse in April. When I bought the car everything was smooth and I was on the road. I was offered complimentary oil changes, tire rotation, etc at the time of the purchase. A few month later my left tire kept sending a signal for the tire pressure. I was pumping my tire every other day. So I made the appointment for when my oil change was due. I bought maximum tire protection at the time of buying the vehicle. I told them that I had free oil changes and tire protection. Even showed the lady my papers. I was told a hr and a half and it ended up being three hours. Just to be told that there was nothing wrong with my left tire and that practically I'm a liar and my car alert was wrong. I went balistic and asked for a supervisor. Well that did no good cause she just ran me in circles like I was stupid. So I tell her to get my car out of the shop, then she tells me they moved my tire from the front to the back,! Why? Apparently I asked for a tire rotation. No I did not. And a tire rotation only means to move the tire I'm having problems with? . I told her that I need everyone's names so I can take my papers to my lawyer. She hands me my papers and I leave. That monday I received a phone call from an apparent operations director, saying I didn't pay my bill. I explained I had complimentary oil changes and other things for a year or up to 15000 miles. I then explain to him the problems I had while being there.. he then replys that I told them I was going to sue them! So having a lawyer look over papers and getting a second opinion on my tire means I'm going to sue them? I know for a fact that tire was bad and my husband swears he's seen something in the outer wall of it. So yeah if they plugged my outter wall then yeah I will take legal actions. Then he says he wants my tire fixed and to give me a car for the time it's being done. I told him to call back when my husband is home so we can figure out a time. I never recieved another call. I'm down to 25 pounds of pressure in the tire. So now my husband is leaving work early this week so we can go get my tire fixed. Figuring we have a once a year vacation coming and I refuse to allow Jerrys to ruin it by not fixing my tire. Il just go somewhere reliable and closer to home. I will never go back to Jerrys. I won't even waste my time buying a car from there again. I lost all trust in them More
by notsrupif
Employees Worked With
.
April 29, 2017
They repaired my car if I would delete my post. They repaired my car as long as I took down my post or revising them! So I can't delete to I am revising the post! They repaired my car as long as I took down my post or revising them! So I can't delete to I am revising the post! More
by 13echeSC
Employees Worked With
Tara
March 06, 2017
Sponsorship for Parkville Little League Baseball I just wanted to say thanks to Jerry's Chevrolet for their continued support of Parkville Little league baseball. It's great that a local business p I just wanted to say thanks to Jerry's Chevrolet for their continued support of Parkville Little league baseball. It's great that a local business puts back it's time and money into the local community and kids. Thanks again More
by tb21234
Employees Worked With
Bill
January 05, 2017
Worst Chevy Dealership Ever!! By far the worst chevy dealership I have ever gone to a lot of these reviews are fake made by employees if I could give them negative stars I would. I By far the worst chevy dealership I have ever gone to a lot of these reviews are fake made by employees if I could give them negative stars I would. If you have to drive a extra 30 mins to another dealership DO IT. This isn't my first issue here last year I got my oil changed here and they drained all the oil in my car and once I left my engine stalled and I had to get my car towed back to the dealership missing a day of work and I had to pay 200$ for towing and I was not reimbursed. On Friday, December 28th I called the service department at 8:00 asking if I got my car towed there would they be able to just diagnose the issue I was having with my car at least by the end of the day and I was told yes there was not a lot of cars there. Never heard anything back from the service departmentafter waiting up there for hours someone finally comes out and says the service person handling my car has left for the day and they will not be able to get to it until Monday. Monday comes and I take off work and I am calling the service department through out the day I'm told that my file has been opened and they will let me know what is going wrong with my car at some point that day. I Never hear anything after calling throughout the day talking to various service members and being told the will check on the car and let me know. Now the person who is handling my car finally calls me Tuesday telling me what's wrong at this point I am extremely disappointed with the service I have received and the lack of communication so I no longer wanted to get my car fixed here so I ask for a email of exactly what is wrong with the car because I want to go elsewhere at this point. Especially after the horrific experience I had with just a oil change last time. Then once I told them I wanted to get my car fixed they told me it was 315$ just for them to diagnosis the issue because it too them all day. YOU ARE A CHEVY DEALERSHIP it took you 2 days to figure out the codes on a Camaro. I come from a family of chevys and I have never experienced this type of treatment. I will be reporting them to the BBB. Because I wouldn't even trust them with putting air in my carI More
by Malik6593
Employees Worked With
Collen
November 17, 2016
Service The service manager, Tara is in one word awesome. She explained everything wrong with my vehicle and the different options that I had. Both her and th The service manager, Tara is in one word awesome. She explained everything wrong with my vehicle and the different options that I had. Both her and the service writer, Dave Bambino made sure my vehicle was back on the road in no time! I have purchased all of my vehicles from Jerry's and will always go to Charles Gammon for my new car needs. More
by Shanney78
Employees Worked With
Tara Keys, Dave Bambino and Charles Gammon
May 10, 2016
SERVICE DEPARTMENT COLLEEN WAS VERY KNOWLEDGEABLE, FRIENDLY AND KEPT ME INFORMED OF ALL THAT NEEDED TO BE DONE WITH MY VEHICLE.. WILL ALWAYS BRING MY VEHICLE TO JERRY'S. COLLEEN WAS VERY KNOWLEDGEABLE, FRIENDLY AND KEPT ME INFORMED OF ALL THAT NEEDED TO BE DONE WITH MY VEHICLE.. WILL ALWAYS BRING MY VEHICLE TO JERRY'S. More
by barbh2960
Employees Worked With
COLLEEN TALMADGE, TARA KEYS
December 26, 2012
I was trying to park my new RAV4 in a very tight parking garage Downtown. I decided to back out instead of staying there and severely scraped and dented the rear door on a square, cement column that I did garage Downtown. I decided to back out instead of staying there and severely scraped and dented the rear door on a square, cement column that I did not see. This was a week before the Christmas holiday and I arrived at the Collision Center about a half hour prior to its closing on a Friday evening and was very upset. Bob went out of his way to give me an estimate on the spot and set up an appointment for early Monday morning. He treated me with compassion and made me feel like I was his only customer although I saw many other cars in the shop. He kept in touch with me on the progress of the repairs and worked around my work schedule in order to pick up the car when finished. They did a fabulous job and the car looked brand new again. His handling of the repairs gave me a confidence in the service throughout the week and I was extremely satisfied with the final product. My RAV4 was brand new again. Thanks, Bob, and your able crew! More
by ronlechs
Employees Worked With
Bob @ Collision Center
July 31, 2012
I changed the oil few weeks back at Jerry Chevrolet and they did inspect my car and check out a sign in the inspection report indicating that there might be an issue that needs my attention in the future r they did inspect my car and check out a sign in the inspection report indicating that there might be an issue that needs my attention in the future related to (engine, axles, and/or transmission). I bought this car from Jerry last year with 65K miles and paid 14K. The next day I drove my car after they changed the oil with $43 (I never paid this extra money in oil change!!), I figured out that Jerry employees totally removed the manufacturing sealing and hose that connects the radiator with the engine. The car heat was close to the maximum and the engine was so loud and I had to stop my car in the middle of the road. My family checked out the car and they found the hose was totally disconnected and fallen in the floor and the manufacturing sealing almost 12 inches; stuck around the hose. That was so unethical from Jerry, they are the last and only person that touched my car. I called Jerry about this incident and all what they did is to tell me that I am (perceiving) things that do not happen and they invited me to come back to the shop and they repeated the same rude comments. That was even much ruder. My car survived their evil acts to their customers. The only thing I can do is to inform the public about this aggressive experience from Jerry. BEWARE! You might be the next innocent person to experience it. More
by dfmahdy
Employees Worked With
Dewey Daily and another technician I don't know his name
June 18, 2012
After a collision 4/1/12, my insurance company suggested Jerry's collision ctr for the repairs to my car. Since the person who hit my car chose to pay for the repair by check, I was a bit concerned. The ch Jerry's collision ctr for the repairs to my car. Since the person who hit my car chose to pay for the repair by check, I was a bit concerned. The check arrived, cleared; the work was then scheduled and completed in a timely manner. The staff could not have been more supportive and helpful thru the entire process. Kudos to all of them for their friendliness, knowledge and the quality of the repair. I would definitely recommend the collision center for any repair/body work needed. More
by nancevan
Employees Worked With
Collision Center
December 02, 2011
Dewey Daily in the services department was a GREAT associate and very accommodating!! If i lived in Maryland this would be my servicing business of choice! associate and very accommodating!! If i lived in Maryland this would be my servicing business of choice! More
by LCV_MsNJ
Employees Worked With
Dewey Daily
