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Jerry's Chevrolet - Service Center
Baltimore, MD
222 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
222 Reviews of Jerry's Chevrolet - Service Center
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April 19, 2022
Heather was great! She was a pleasure to deal with on a Monday morning and was very helpful. The lower rating isn’t her fault but I have to return the vehicle because t She was a pleasure to deal with on a Monday morning and was very helpful. The lower rating isn’t her fault but I have to return the vehicle because the next day after service the same warning light came on again. More
by jimmy675
Employees Worked With
Heather
April 17, 2022
So far, I have been very satisfied with service dept. Brandon was my service rep today 4/13/ 22 and he was very polite and took good care of me. Thank you, Brandon! Brandon was my service rep today 4/13/ 22 and he was very polite and took good care of me. Thank you, Brandon! More
by lwidows
Employees Worked With
Brandon in Service Dept
April 13, 2022
HEATHER Lynn was very respectful very courteous and kind to me help me out to the best of my ability and serviced my car beautifully to me help me out to the best of my ability and serviced my car beautifully More
by Leidiglisa
Employees Worked With
April 11, 2022
So I left a review yesterday about the poor quality I had dealing with Jerry Chevrolet service department now this morning I called and asked to speak with the service manager and she was nothing but disresp dealing with Jerry Chevrolet service department now this morning I called and asked to speak with the service manager and she was nothing but disrespectful and rude I drop my truck off specifically when I was going to be out of town so they had time to work on the vehicle and now she’s giving me an attitude saying I need to give her a guarantee time when I’m going to be up there so she can make sure there’s a trans tech there to take a ride with me in the truck I work 12 hour days I don’t know when or what time exactly I would be able to bring it to them and I told her that and she gave me an attitude and started yelling at me I am very displeased with this company they absolutely have zero customer service my opinion they need to go through a training seminar on how to deal with customers More
by Gerald
Employees Worked With
Name of employee is not shown but the service rep was a gentleman name Steve
April 09, 2022
It was clean and fast service. In and out.The dealer was most helpful with all my questions. In and out.The dealer was most helpful with all my questions. More
by boonesrc
Employees Worked With
Other Employees :
Matt Robertshaw, Susan Fulton, Tina Groncki, Susan Landsman, Edward Foster, Troy Smith, Greg Rowland
April 06, 2022
Jen, my service adviser was awesome. Her communication was top notch. She continued to keep me filled in on every step. She basically called every day to let me know what was going on. W Her communication was top notch. She continued to keep me filled in on every step. She basically called every day to let me know what was going on. When I got my car back, it felt as good as new. What ever mechanic worked on my car took care of it. More
by Eric
Employees Worked With
Jen, the service advisor.
