Back

Jerry's Chevrolet - Service Center

Baltimore, MD

4.6
234 Reviews

234 Reviews of Jerry's Chevrolet - Service Center

Sort by
July 13, 2022

Jerry's engages in deceptive advertising. Mailer had bold price for oil change. Additions were in small print. Maybe this legal, but unethical. More

by Pissed off customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dora Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Jerry's Chevrolet responded

We are sorry to see that you were not provided a more desirable outcome while visiting Jerry's Chevrolet. If you'd wish to speak about your experience and how we can improve our services, you are welcome to contact our Service Manager via email at whawkins@jerrysautogroup.com.

Jul 14, 2022 -

Pissed off customer responded

Stop your deceptive Advertising and send me a check for $12, the approximate difference between your boldly advertised price and the actual charge.

July 12, 2022

Professional,prompt service experience. There is a comfortable waiting area and all employees were friendly and courteous. More

by Swy661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Jerry's Chevrolet responded

Thank you for sharing your review, we appreciate your business!

July 11, 2022

Brandon was incredibly helpful and informative throughout my service visit. He told me how long things would take and was actually accurate which never seems to happen at other dealers I’ve been to. More

by Jschoeffield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Jerry's Chevrolet responded

Thank you for sharing your service experience at our dealership, we appreciate your business!

July 10, 2022

The experience was timely and efficient. I was greeted promptly upon arrival, the service was performed and my vehicle was returned in a very timely manner. The service advisor was very prof More

by sj21239
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley
Jul 11, 2022 -

Jerry's Chevrolet responded

Thank you for sharing your service experience at our dealership, we appreciate your business!

July 06, 2022

He was very professional and very helpful he did a very excellent good job. Five stars. More

by Andra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Spratley five stars.
Jul 09, 2022 -

Jerry's Chevrolet responded

Thank you for sharing your positive experience at our dealership.

Jul 09, 2022 -

Andra responded

Brendan was excellent well customer service he’s great know his job and did it well.

June 28, 2022

They are kind and courteous as I thought, the vehicle was done as promised and they are very helpful More

by Rlwhetzler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Prentice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Wingerd
June 21, 2022

What I liked about the dealership was when I Arrived the dealership was clean they had the TV running It was people friendly More

by Baltimore kid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
June 20, 2022

I have always received very good assistance,explanations,and recommendations toward solving problems with my car. Heather,makes time to listen to what I think could be the problem w More

by Emma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Wingerd
June 16, 2022

Got a Chance to work with Wendy and her team! ! She set the appointment and took great care of me and my Suburban. I will be back!!! Thanks Wendy GREAT JOB!!!! More

by Michaelmcguire13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Hawkins
June 05, 2022

Brennan is the best service department rep hands down. I was very happy to see he has come too Jerry's from another GM dealer. More

by BL-133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Jones
...
18
...