Jerry's Chevrolet - Service Center

My problem with the dealership is using my military discount for whatever service getting done to my vehicle that was purchased from Jerry Chevrolet. Example oil change. If a customer get charged the s discount for whatever service getting done to my vehicle that was purchased from Jerry Chevrolet. Example oil change. If a customer get charged the same, how is my military being factored in? Please follow-up as soon as possible or at least before my next oil change. Thank you in advance for your full cooperation in this matter. More

Service writers come and go at all dealerships. I am please to report that the current service writers and the service manager have been responsive and accommodating. I am please to report that the current service writers and the service manager have been responsive and accommodating. More

Very good, very long time to wait for parts. Did not expect to be so long wait time Did not expect to be so long wait time More

Awesome customer service. Brandon is an excellent advisor. We would continue taking our vehicles to Jerry's Chevy in Towson. Brandon is an excellent advisor. We would continue taking our vehicles to Jerry's Chevy in Towson. More

Pleasant and efficient. Went in for routine maintenance and had them check a tire issue which they found a small puncture in the sidewall of the tire which I replaced. Lucki Went in for routine maintenance and had them check a tire issue which they found a small puncture in the sidewall of the tire which I replaced. Luckily they found it or I could have had a serious issue while driving eventually. More

My experience was great, the cosultant was very knowledgeable, she updated during the process. I was very satisfied. knowledgeable, she updated during the process. I was very satisfied. More

The service department sucks and the customer care person to. The service was horrible today to. The service was horrible today More

Everything went well. Jake was easy to talk with and explain my situation. He was able to get me a Lyft driver to take me home, and also identified the problem which was r Jake was easy to talk with and explain my situation. He was able to get me a Lyft driver to take me home, and also identified the problem which was resolved. I am very satisfied. More

Friendly and informative staff. I didn’t have to wait long for them to do the work even though they short staffed. They always try to look for deals and special for you. I didn’t have to wait long for them to do the work even though they short staffed. They always try to look for deals and special for you. More

I took my vehicle in for a diagnostic test. I waited 5 days to get my vehicle back, and had to go to them several times to pick it up only for them to continue to give me the run away. I neve I waited 5 days to get my vehicle back, and had to go to them several times to pick it up only for them to continue to give me the run away. I never received a call from anyone in reference to the status of my vehicle. Note in this time I was given a quote that was upcharged. On the 4th day I went back to get my vehicle and waited a hour only to still get no clear communication and the vehicle was still not ready. On day 5 I spoke with David Reidt who didn’t provide any apologies, explanations, or professional courtesies. It took almost an hour for me to get my vehicle. I would not recommend this location for anything. The service and customer service is aweful. More