Jerry's Chevrolet

LONG STORY SHORT, IM A MILITARY SERVICE MEMBER IN TOWN VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD VISITING AND MY CHECK ENGINE LIGHT CAME ON. I TOOK TO MY VEHICLE TO JERRYS WITH NO APPOINTMENT. MS SUSAN WAS COURTEOUS AND SO NICE AND I NEVER TOLD HER I WAS MILITARY BUT SHE TOOK OUR VEHICLE RIGHT AWAY. MY SUV IS A 2011 EQUINOX THAT WAS DIAGNOSED THAT NEEDED THE FUEL PUMP REPLACED. IT WAS FIXED AND OUT THE DOOR THAT EVENING AND OFF TO NAVAL STATION NORFOLK; ON TIME. THANK YOU SO MUCH JERRYS SERVICE. THANKS FOR HELPING MY FAMILY THANKS MS SUSAN AND HER TEAM. More

The story is far too long to type but it breaks down to the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12 the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12000.00 car, the check engine light was on at the end of the test drive, after they took it into the shop and we came back 3 days later the check engine light was STILL ON. They never did anything about it. But even before we came back for the car, my husband called and spoke to Paul, who proceeded to start an argument with my husband and his exact words before he slammed the phone down and hung up on my husband were -well it sounds like you're not buying a car from us!! Well we bought the car anyhow, and with that check engine light being on, our car was in the service shop for a week afterwards, we were told it only needed a cam shaft sensor and after reviewing the service RO it appeared that they had to replace all kinds of things (none of which included a cam shaft sensor). After we ended up STILL buying the car from them because we liked this particular model so much, we were dealing with Nate at this point, we had a few issues that involved a chip in the windshield that should have never passed inspection, keys for the car that did not all completely work, and rust on one of the doors (my husband never noticed these issues because it was dark when he took the car out)and instead of letting my husband get through what he wanted to say,Nate Edwards continuously cut him off and then eventually said -Are you going to let me finish! To which my husband said NO and we proceeded then to talk to Tim Althoff, who was very gentle and apologetic, he was understanding and sympathetic. He was the only good experience we had with this dealership. It is very sad and disgusting that people value their customers so little, In the economy we are living in I find it hard to believe that these people make so much money that they can just treat customers however they feel like and talk down to them and be so unbelievably rude, also at the point when Nate Edwards was yelling at my husband to let him finish speaking he also bucked up and tried to get in my husbands face and then tried to take our keys while he walked away!!!!! UNBELIEVABLE. I wouldnt send my worst enemy to this dealer, and on top of everything else I am having issues with my fuel system, its a recurring issue which makes me believe that they knew about before and never did anything to fix it, oh, also they never even put new windshield wiper blades on, which is the simplest thing they could have done, and with 4 new tires on the car you would think they would have done an alignment but NO they didnt do that either and now I am having to get it done myself. HORRIBLE More

They take forever to service vehicles and when you call to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to re to see if it's done, nobody knows! It is fustrating. I understand that vehicles can take time to repair, especially when you have many vehicles to repair, but at least have a timeframe of when you think the car will be ready. More

VERY UNHAPPY! I drove over 2 hours to get a certain car. I had to sit around for over 5 hours while they did god knows what to the car, paper work, etc. I went to leave with my "new vehicle" and came across I had to sit around for over 5 hours while they did god knows what to the car, paper work, etc. I went to leave with my "new vehicle" and came across the spare tire cover missing. Was promised it will be ordered. I was tired of being there for so long and had a long trip home so I left with the car. As I am driving I realize they left me with quarter tank of gas, oil needing to be change, low washer fluid, low tire pressure, car filthy, etc. A week passes and had not heard from anyone so I called the dealership. Got the run around and come to find out it wasn't ordered. They promised me they would order it. I also explained how unhappy I was with the appearence of the car and told them I would have never left with the car but I was so sick of wasting my whole saturday there. They promised to take care of all the issues and would call me when the part comes in. Another week passes and I hear nothing. I call and find out the still have not ordered the part! I am livid! They again promise to order it and take care of everything. So another week passes and I hear nothing! I call and they finally have the part in. They say they are going to check and see when I can come in and will call me back. Do they call? NOPE! I call 3 days later and am finally told I can come in on saturday and get everything done. If I get there and have to sit around for over an hour I AM GOING TO BE PISSED! More

The story is far too long to type but it breaks down to the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12 the price on the internet being over $3000.00 LESS than what they were actually selling the car for. All of a sudden a $9000.00 car turned into a $12000.00 car, the check engine light was on at the end of the test drive, after they took it into the shop and we came back 3 days later the check engine light was STILL ON. They never did anything about it. But even before we came back for the car, my husband called and spoke to Paul, who proceeded to start an argument with my husband and his exact words before he slammed the phone down and hung up on my husband were "well it sounds like you're not buying a car from us". Well we bought the car anyhow, and with that check engine light being on, our car was in the service shop for a week afterwards, we were told it only needed a cam shaft sensor and after reviewing the service RO it appeared that they had to replace all kinds of things (none of which included a cam shaft sensor). After we ended up STILL buying the car from them because we liked this particular model so much, we were dealing with Nate at this point, we had a few issues that involved a chip in the windshield that should have never passed inspection, keys for the car that did not all completely work, and rust on one of the doors (my husband never noticed these issues because it was dark when he took the car out)and instead of letting my husband get through what he wanted to say,Nate Edwards continuously cut him off and then eventually said "Are you going to let me finish!" To which my husband said NO and we proceeded then to talk to Tim Althoff, who was very gentle and apologetic, he was understanding and sympathetic. He was the only good experience we had with this dealership. It is very sad and disgusting that people value their customers so little, In the economy we are living in I find it hard to believe that these people make so much money that they can just treat customers however they feel like and talk down to them and be so unbelievably rude, also at the point when Nate Edwards was yelling at my husband to let him finish speaking he also raised his fist up like he really thought about hitting my husband. UNBELIEVABLE. I wouldnt send my worst enemy to this dealer, and on top of everything else I am having issues with my fuel system, its a recurring issue which makes me believe that they knew about before and never did anything to fix it, oh, also they never even put new windshield wiper inserts in, which is the simplest thing they could have done, and with 4 new tires on the car you would think they would have done an alignment but NO they didnt do that either and no I am having to get it done myself. HORRIBLE More

Overall our experience buying a car at Jerry's was very Overall our experience buying a car at Jerry's was very good. Our sales professional, Brent White was very knowlegable of the product line and help Overall our experience buying a car at Jerry's was very good. Our sales professional, Brent White was very knowlegable of the product line and helped. us select a vehicle and get a price that we are very satisfied with. For me, buying a new car is usually a very painful experience, but Bret helped us negotiate a good deal and moved the process along quickly. Thanks again, I'll recommend Jerry's to my friends. Jeff Phipps More

Brent was not a high-pressure salesman and I really appreciated that. He worked with me extensively to get me the deal I needed and to find the car that I was looking for even though they did not have appreciated that. He worked with me extensively to get me the deal I needed and to find the car that I was looking for even though they did not have it in their inventory. More

At Jerry's,it's supposed to be " about you". It's more about what they can do to get rid of you. If you buy a used car there, lord help you if you need service. It if happens to fall you". It's more about what they can do to get rid of you. If you buy a used car there, lord help you if you need service. It if happens to fall under their used car warranty, good luck. I bought a 2001 Saturn and within 3 weeks the tranny failed. They put another one in, but would not tell me where it came from. 3 weeks later the oil pressure light came on. Found the engine burned a quart every 350 miles. They took care of it after I took it to them 4 different times. I always had to call them for information. When I actually spoke to a human, I got nothing but misinformation and the feeling I was being put off. The car was in their shop for almost 30 days combined. Four months later the tranny they put in failed. Here's where it gets good. The unit they put in was from a 1997 car. To make matters worse, the unit they put in had been contaminated by water. This last time it cost me $3000.00 for an overhaul at reputable repair shop. I tried to get some reimbursement, but the best they would do is give me what it would cost them for another "pre owned" transmission, which is barely 10% of what it cost me..At least now I have a known good transmission with an actual warranty. What kind of place are they running there? It seems like once they sell you the car, they want nothing more to do with you. I will never buy another car, New or Used from them again and I suggest you do the same. More

Brent White bent over backwards to find the vehicle that I wanted. I gave him a challenge and he accepted it full on! He is a hard working, motivated young man with customer service in mind. Ask for Brent I wanted. I gave him a challenge and he accepted it full on! He is a hard working, motivated young man with customer service in mind. Ask for Brent. He'll work a fair deal. More